Oracle Introduces End-to-End Employee Experience Platform
By Sherril Hanson April 15, 2022
The employee experience (EX) market ecosystem contains a wide variety of technology vendors, some of which focus on large, comprehensive, enterprise-wide solutions, while others have niche offerings in areas such as communications, surveying or...
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Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform
- By Sherril Hanson April 8, 2022
The CX and employee experience (EX) sectors have been dynamic ones in terms of merger and acquisition (M&A) activity over the past few years, with companies looking to ensure they have a play in multiple technology segments and can provide a...
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Google Launches Cloud Contact Center AI Platform
By Alex Gaw March 29, 2022
Underscoring its goal to provide a complete out-of-the-box, end-to-end offering for contact centers, Google announced a full-fledged platform solution that brings together artificial intelligence (AI) capabilities, cloud-scalable structure, and...
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Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status
- By Alex Gaw March 11, 2022
Insider, the provider of a cross-channel CX platform based in Singapore, announced on March 7 that it had achieved unicorn status after obtaining $121 million in Series D funding. The company now carries a valuation of $1.2 billion. The funding...
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Alchemer’s Customer Feedback Platform Finds Favor with Amdocs
- By Alex Gaw March 1, 2022
Alchemer, the survey software provider headquartered in Boulder, Colorado, says its customer feedback platform has found a home at global business services firm Amdocs, which leverages Alchemer’s voice of the customer (VoC) technology as part of...
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Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform
- By Alex Gaw February 14, 2022
Press Ganey, the South Bend, Indiana-based patient experience company and provider of healthcare software solutions, announced on February 7 plans to acquire Forsta, developer of the CX and market research technology platform headquartered in...
Read MoreNICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates
- February 9, 2022
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced a partnership with Etisalat Digital to drive the availability of the CXone platform in the United Arab Emirates (UAE). The collaboration provides Etisalat...
Read MoreUnanet’s Strong 2021 Includes All-Time Best Growth in ERP and CRM Platforms, Fueled by Product innovation and Commitment to Customer Success
- February 8, 2022
Dulles, VA, Feb. 8, 2022 – Unanet, the leading provider of project-based ERP and CRM for the government contractor (GovCon) and architecture, engineering, and construction (AEC) industries, today detailed strong 2021 results,...
Read MoreMedallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally
- February 3, 2022
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that more than 1,000 Hyatt properties will deploy Medallia Zingle’s messaging platform. Hyatt, a Medallia customer since...
Read MoreLumApps to Expand its Employee Experience Platform with Acquisition of HeyAxel
- February 3, 2022
LumApps, a leading Employee Experience Platform, today announced that it has signed an agreement to acquire HeyAxel, a powerful no-code HR automation and employee onboarding solution. The acquisition builds upon LumApps’ continued growth and...
Read More1STREAM LAUNCHES NEW CUSTOMER EXPERIENCE MANAGEMENT PLATFORM, 1CRM
- February 1, 2022
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive sales from one centralised, omni-channel...
Read MoreYellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
- January 31, 2022
DUBAI, United Arab Emirates, Jan. 31, 2022 /PRNewswire/ -- Yellow.ai, the world's leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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