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Customer data platform (CDP) product launches, partnerships, and research studies

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping...

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Customer Data Platform surveys and research studies

New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom

Treasure Data: CDPs No Longer a Luxury But a Martech Staple Customer data platforms (CDPs) have evolved from being an emerging technology to becoming the centerpiece of the martech stack, demonstrating the maturation of the technology from...

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Customer data platforms

Customer Data Platform News from Acquia, Tealium, Meiro, and Appier

Acquia Launches CDP Enhancements Acquia, the open digital experience company, has introduced enhancements to its customer data platform (CDP) that strengthen the product’s central role in composable customer data strategies. The...

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CX Innovators Tealium

CX Innovators: Heidi Bullock, Tealium

Tealium is a global provider of customer data platforms (CDPs), supporting over 850 enterprise customers in more than 30 countries around the world. Originally established in 2008 and headquartered in San Diego, the company has grown to more than...

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CDP product announcements

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

D4t4 Solutions Introduces Celebrus CDI for Salesforce Celebrus CDI for Salesforce, a Customer Data Integration (CDI) application on Salesforce AppExchange, has been launched by D4t4 Solutions. Data can be sent to customers’ Salesforce...

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Customer data platform product announcements and platforms

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

The CX technology stack is composed of a variety of solutions that support and create an optimal customer experience. Source: Dash Research Customer data platforms (CDPs) and analytics are a key segment, helping organizations understand how...

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Customer data platforms

Leveraging CDPs to Turn Customer Data into Action

Customer data platforms (CDPs) are software applications that are designed to consolidate and manage customer data across all touchpoints to provide a unified view of the customer and their entire journey. They are designed to help organizations...

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Amperity expansion to Australia

CDP Provider Amperity Opens New Australian Office

Amperity, the Seattle-based customer data platform (CDP) provider for enterprise consumer brands, is expanding in the Asia-Pacific (APAC) market with the opening of a new office in Australia. Billy Loizou, the company’s area vice...

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Customer experience research studies

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Of the five new research reports profiled in this roundup, three focus on what is not being done correctly by new technologies or approaches today. The objects of contention include customer data platforms, artificial intelligence (AI) and its...

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Oracle customer experience

Oracle Adds Customer Data Platform Functionality to Oracle Service

Oracle recently announced an update to Oracle Service with new functionality that embeds data from Oracle Unity Customer Data Platform (CDP). The two CX apps are components of Oracle Fusion Cloud CX, and together they leverage artificial...

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CX travel and hospitality products and customers

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

The use of clean, relevant, and accurate data is critical to all aspects of providing great CX. In the travel & hospitality sector, as in others, this data can be used to provide a more personalized engagement with a brand. Well-managed data...

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cross channel cx funding

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Insider, the provider of a cross-channel CX platform based in Singapore, announced on March 7 that it had achieved unicorn status after obtaining $121 million in Series D funding. The company now carries a valuation of $1.2 billion. The funding...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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