Building the World's Largest Community of CX Professionals

Learn More
CX customer wins and case studies

Customer Wins: HappyOrNot, Emplifi, Avtex Solutions, Satisfyd, and 3CLogic

This new roundup of customer wins includes two automotive-related success stories from overseas: the collaboration between Finnish terminals manufacturer HappyOrNot with Lexus Manila in the Philippines, and the partnership of Ohio software firm...

Read More
Qualtrics employee experience products

Qualtrics Introduces Employee Experience ID and Employee Journey Analytics

Qualtrics, the provider of a cloud-based subscription software platform for experience management, announced two recent additions to a core experience module aimed at helping companies better understand the full employee journey, with the twin...

Read More
CX customer wins

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

The biggest win in this new roundup of customer success stories is the deal that Five9 secured with a yet unidentified global health conglomerate, reportedly worth some $40 million yearly. But the four other successful partnerships highlighted in...

Read More
CX customer wins and case studies

Customer Wins for Salesforce, Medallia, Talkdesk, MoEngage, and Workday

In the latest update on CX wins, Salesforce joins Formula 1 as its new global partner; Medallia partners with Northwestern Medicine for a solution on healthcare excellence; Talkdesk is the contact center solution of choice for UK insurance firm...

Read More
CX customer wins and case studies

Customer Wins for Salesforce, Qualtrics, mParticle, Tata CS, and Reputation

In this roundup, the customer wins are palpable and international in character. For US experience management provider Qualtrics, its new customer is no less than the Malaysian postal service. With the UK’s Channel 4, help came across the Atlantic...

Read More
CX customer wins and case studies

Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9

In this roundup marking customer wins, Workday lays out an enhanced employee experience (EX) at Gorillas; Informatica helps modernize data strategy at Saudi Airlines; SAS propels The Nature Conservancy to record membership revenue; Freshworks helps...

Read More
cx customer wins and case studies

Customer Wins for Talkdesk, Veeva, Keap, Adobe, Walgreens, and Microsoft

In this roundup of customer wins, CX providers bring new levels of success to their customers and partners. For Spain’s Iberostar, Talkdesk helped hotel agents successfully pivot to a remote work-at-home model without sacrificing the comfort and...

Read More
customer wins and case studies

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

In this latest roundup of customer wins and case studies, five providers find success in their CX implementations.  Unified customer experience management (CXM) provider Sprinklr is tapped by Formula 1 racing team BWT Alpine. For goHappy, new...

Read More
Customer wins and case studies

New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia

The latest CX collaborations represent major wins for players in five distinct spheres. In hospitality, Amelia is the new digital concierge at Resorts World Las Vegas. In government services, eGain will provide CX engagement services to the...

Read More
CX case studies

CX Wins and Case Studies for SAP India, ASAPP, Alida, and Freshworks

In this new roundup of CX case studies, the focus is on digital transformation. Bharat Petroleum works with SAP India to achieve a unified view on its platform. The Columbia Valley Credit Union selects ASAPP OXP to heighten the financial...

Read More

Latest Research

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

Read More

CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

Read More

CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

Read More

CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

Read More