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CX customer wins and case studies

New Customer Wins for LivePerson, Vonage, Qualtrics, SugarCRM, and Tata CS

LivePerson and its AI Platform to Improve CX Journey at Capitec Bank LivePerson, the provider of a conversational artificial intelligence (AI) platform, is in a strategic partnership to transform the CX of Capitec Bank, South Africa’s biggest...

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CX customer wins and case studies

Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital

Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial...

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CX customer wins and case studies

Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks

Edify Signs 45,000-User Deal in Europe CX company Edify recently completed a substantive call center and unified communications (UC) deal in which its new customer, a European telecom provider, will begin implementing the Edify platform for...

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Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives

Pisano, the London-based all-in-one Experience Management platform provider, has been selected by Sodexo Avantaj in Turkey to bolster CX management with an eye to demonstrating and quantifying measurable results. Sodexo Avantaj is the Turkish...

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Customer wins and case studies

Customer Wins for Amdocs, Medallia, mParticle, Qualtrics, and Cogito

Amdocs Helps Vodafone Germany Accelerate Digital Transformation Amdocs, a major provider of software and services to communications and media companies, is in deep collaborative efforts with Vodafone Germany to speed up digital transformation of...

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CX customer wins and case studies

Customer Wins for Medallia, ASAPP, NICE, SIS, and RingCentral

Medallia is Platform of Choice for Jewelry Brand Uncommon James Global CX and employee experience (EX) solutions provider Medallia has been chosen as the experience management platform for Uncommon James, the jewelry and home goods brand...

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Qualtrics customer wins and case studies

Leading Organizations Chose Qualtrics in Q2, Aiming for Enhanced Experiences

Organizations across various fields of specialization partnered with Qualtrics in the second quarter of 2022, deploying Qualtrics solutions in pursuit of a broad range of goals tied to the creation of exceptional experiences and the achievement of...

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CX customer wins and case studies

Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM

Amperity to Boost Personalized Shopping Experiences for alice + olivia Amperity, the Seattle-based provider of an enterprise customer data platform (CDP) for consumer brands such as Alaska Airlines and Kroger, has been selected by alice +...

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Customer experience wins and case studies

Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global

SugarCRM Partners with Funds2Orgs in Shoe Drive and Entrepreneurship Mission SugarCRM, the Silicon Valley-based provider of a customer relationship management (CRM) system, is teaming up with Funds2Orgs in its mission of putting shoes on the...

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DXC deal with Manchester United

DXC Technology Signs Major Deal with Manchester United

DXC Technology, the global IT services and consulting firm based in Ashburn, Virginia, has signed a major multiyear agreement to be the digital transformation partner of UK Premier League football club Manchester United. As the club turns to...

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Customer experience wins and case studies

Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics

The customer wins in this roundup involve big names like Shell, Qualtrics, and ISC-CX, as well as other international entities, such as the Indian Hotels Company Limited, PassTo from the UK, and Lexer and the Cotton On Group from Australia. All the...

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Customer experience wins and case studies

Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe

The customer wins in this roundup include some big names: Adobe, The Home Depot, Foot Locker, ISC-CX, and Vonage, among others. But regardless of the size or status of the collaborating companies, the partnerships have all proven valuable, yielding...

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Latest Research

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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