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CX customer wins and case studies

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.

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CX customer wins and case studies

New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42

Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...

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CX customer wins and case studies

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...

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CX Customer Wins and Case Studies

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...

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CX customer wins and case studies

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...

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CX customer wins and case studies

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...

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CX customer wins and case studies

Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE

Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...

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CX customer wins and case studies

Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree

Adobe Teams Up with U.S. Bank to Provide More Personalized CX Adobe is working with U.S. Bank to deliver enhanced online and in-branch CX personalized to the individual needs and interests of the bank’s customers. The bank is adopting Adobe...

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CX customer wins and case studies

Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage

Canvs AI and PODS Team Up to Power CX Canvs AI, the provider of a text analytics platform for consumer insights and CX, says its platform has been successfully adopted by PODS, the popular moving and storage company with a professed CX and...

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Customer experience for US veterans

US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans

The US Department of Labor (DoL), by way of its agency the Veterans’ Employment and Training Service (VETS), has awarded a $1.2 million technical service contract to Technical Assent LLC, a service-disabled veteran-owned small business....

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CX customer wins and case studies

Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia

Saatva Selects Contentsquare for Customer Analytics Contentsquare, the provider of an AI-powered platform for contextual insight into customer behaviors, is partnering with luxury sleep company Saatva to help gain greater exposure and boost...

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CX customer wins and case studies

Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango

Twilio to Revamp Digital Customer Engagement Experience at BSH Home Appliances Group Customer engagement firm Twilio will leverage its cloud-based contact center to revamp the digital infrastructure within the customer service organization of...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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