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CX Advisory Service

Dash Research’s CX Advisory Service examines the use cases, technologies, platforms, business models, and best practices for the design and implementation of CX initiatives in enterprise and consumer markets. Research focus includes analysis of technology trends that are driving the deployment of increasingly sophisticated CX initiatives, the value propositions and commercial drivers for CX in specific industries, and the key industry players who are shaping the next stage of market evolution. Granular market sizing, segmentation, and forecasting models provide industry participants with an objective assessment of the business opportunity for CX technology platforms, as well as the commercial imperatives that are fueling CX growth across a variety of industry verticals.

Topics Covered

  • Contact Center Technologies
  • Customer Data & Analytics
  • Customer Data Platforms
  • Customer Insights & Feedback
  • Customer Relationship Management
  • Employee Experience
  • Personalization & Optimization
  • CX Case Studies
  • CX Insights by Country and World Region
  • CX Insights by Industry
  • CX Technology Trends

Service Components

  • More than 12 new CX research reports published per year
  • Back catalog of all published CX research reports
  • Unlimited analyst inquiry access for special requests on CX topics
  • Quarterly conference call with the CX analyst team to discuss market trends and address questions
  • Annual full-day analyst onsite strategic advisory session including research presentations and roundtable discussions
  • Input into Dash Research’s prioritization and scheduling of future research reports

Report Topics

  • CX Market Forecasts
  • CX Market Ecosystem
  • CX Practitioner Survey
  • CX Consumer Survey
  • Artificial Intelligence for CX Applications
  • Customer Data Platforms
  • Customer Insights & Feedback Platforms
  • CX Measurement & Management
  • Employee Experience Software & Services
  • Omnichannel Customer Engagement
  • Personalization & Optimization
  • CX in the Financial Services Industry
  • CX in the Healthcare Industry
  • CX in the Retail Industry
  • CX in the Telecommunications Industry
  • CX in the Travel Hospitality Industry

Latest Research Research

omnichannel customer engagement

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for contact centers

CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

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