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The CX Market Ecosystem

This Dash Research Market Ecosystem Infographic provides an overarching view of the CX vendor ecosystems for both Customer Facing and Operations/Back Office, in addition to the Employee Experience ecosystem.

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The Retail Customer Journey

This Dash Research Infographic examines the various steps in a Retail Customer Journey, from the 'Need to Purchase' to eventual 'Repeat Purchase."

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The Customer Journey: An Infinite Loop

Dash Research Infographic conceptualizing the Customer Journey through an Infinite Loop.

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Customer Experience vs. Customer Engagement

This Dash Research Infographic provides an examination of Customer Experience vs. Customer Engagement.

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Latest Research

Artificial Intelligence for CX Applications

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications

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CX Market Forecasts

Consumer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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CX in the Telecommunications Industry

Software Platforms, Applications, and Services: Global Market Analysis and Forecasts

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