CX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Customer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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Omnichannel Customer Engagement
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
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CX for Contact Centers
Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
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CX Market Ecosystem
150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience
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CX in the Travel & Hospitality Industry
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts
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CX Personalization and Optimization
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications
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Artificial Intelligence for CX Applications
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications
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CX in the Telecommunications Industry
Software Platforms, Applications, and Services: Global Market Analysis and Forecasts
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CX in the Retail Industry
Software and Services for Customer Data & Analytics, Customer Relationship, Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience and Customer Feedback
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CX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read More
Customer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More
Omnichannel Customer Engagement
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
Read More
CX for Contact Centers
Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
Read More
Latest Articles
Oracle Cuts 5,000 Jobs in CX Division and in Marketing
By Alex Gaw August 9, 2022
By Technology and software giant Oracle cut jobs in marketing and in its beleaguered CX division on Monday amid fears of economic uncertainty, with reports from business and trade papers quoting sources in the know as saying that the total number of…
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Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM
- By Alex Gaw August 8, 2022
Amperity to Boost Personalized Shopping Experiences for alice + olivia Amperity, the Seattle-based provider of an enterprise customer data platform (CDP) for consumer brands such as Alaska Airlines and Kroger, has been selected by alice +…
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New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others
- By Sherril Hanson August 8, 2022
By There are many tools companies can use to help support and improve employee experience (EX). Some focus on the basics, such as payroll, benefits, and compensation strategies. Others listen to employees, act on learnings, provide ongoing dialog and…
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Smaller Companies Look for Ways to Support Positive Employee Experience
- By Sherril Hanson August 5, 2022
To dig into the end user experience of companies deploying technologies to support employee experience (EX), Dash Research recently interviewed three organizations that implemented various solutions. All three worked with isolved, a human…
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