NOW PART OF THE FUTURUM GROUP

Learn More
Cloud-based employee experience platform

Genesys Broadens Experience Reach with the Cloud EX Launch

The News: Global experience orchestration provider Genesys has introduced Genesys Cloud EX, a solution focused on supporting employees within and beyond the contact center with AI-driven workforce forecasting and scheduling, gamification and...

Read More
Generative AI for employee workflow

Grammarly Incorporates Generative AI to Improve Workflow and Productivity

The News: Grammarly, a company best known for utilizing AI and human expertise to help people develop, compose, revise, and understand communications, announced several new enhancements and features designed to improve workflow and productivity...

Read More
Employee experience measurement

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

The News: Real-time coaching and guidance solution provider Cogito has introduced a new EX measurement that leverages a machine learning (ML) model to determine how contact center agents are feeling after each of their daily customer...

Read More
Generative AI for employee experience

Google Cloud’s Generative AI Comes to UKG’s HCM Suites

The News: Human capital management (HCM) solution provider UKG and Google Cloud have expanded their partnership, bringing Google Cloud’s generative AI technology into UKG’s HCM suites. UKG is now an early partner that will be using Google...

Read More
Employee feedback

Data Reinforces ‘Don’t Ask for Feedback You Are Not Prepared to Act On’

In the experience world, both for customer and employee, there is real risk in not responding to feedback. Both groups must feel like their voices are heard and that concerns will be addressed. If repeatedly asked for feedback without any...

Read More
Microsoft Copilot in Microsoft Viva

Microsoft Announces Copilot in Microsoft Viva

Microsoft has been introducing enhancements to its Viva employee experience (EX) platform at a fast pace since the platform’s launch, and last week saw several notable announcements. Additionally, Microsoft released research that ties employee...

Read More
Agent engagement in contact centers

Playvox Brings a Strong Focus on Agent Engagement

I recently had a conversation and demo with Playvox, a quality and workforce management solution provider that has a strong focus on agent engagement. Playvox has targeted agent engagement since the firm’s inception, and has also been a...

Read More
Oracle Grow employee experience platform

Updates to Oracle ME Focus on Learning, Skills, and Career Mobility

Oracle has announced updates to Oracle ME, an employee experience (EX) platform that was launched about a year ago. Oracle ME is found within Oracle Fusion Cloud Human Capital Management and encompasses HCM Communicate, Journeys, Touchpoints,...

Read More
Zoom acquires Workvivo

Zoom to Acquire Workvivo

Zoom has announced it will be acquiring employee experience platform provider Workvivo. Workvivo is a comprehensive platform, including technologies that touch on many of the most important contributors to employee experience (EX):...

Read More
Government employee experience

Government Employees Burned Out from Workload and Staffing Shortages

The U.S. government has been putting effort and money into improving customer experience at the federal level. Recent data from Eagle Hill Consulting indicates that government agencies need to look inward as employees increasingly struggle with...

Read More
Employee experience purchasing factors

Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation

One of the trends that is clear for end users when looking at employee experience technologies is that there is not a one-size-fits-all solution. Company size, budget, employee base, and demographics are all considerations, as are factors such as...

Read More
Perceptyx study on employee listening

Companies Still Investing in Employee Listening Programs

In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...

Read More

Latest Reseach

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

Read More

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

Read More

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

Read More

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

Read More