CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage
By Alex Gaw January 31, 2023
By Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.
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New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42
- By Alex Gaw December 28, 2022
Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...
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Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics
- By Alex Gaw December 12, 2022
Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...
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Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
- By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...
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New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros
- By Alex Gaw November 28, 2022
Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...
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Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs
- By Alex Gaw November 15, 2022
Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...
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Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE
- By Alex Gaw November 4, 2022
Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...
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Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree
- By Alex Gaw November 2, 2022
Adobe Teams Up with U.S. Bank to Provide More Personalized CX Adobe is working with U.S. Bank to deliver enhanced online and in-branch CX personalized to the individual needs and interests of the bank’s customers. The bank is adopting Adobe...
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Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage
- By Alex Gaw October 25, 2022
Canvs AI and PODS Team Up to Power CX Canvs AI, the provider of a text analytics platform for consumer insights and CX, says its platform has been successfully adopted by PODS, the popular moving and storage company with a professed CX and...
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Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia
- By Alex Gaw October 14, 2022
Saatva Selects Contentsquare for Customer Analytics Contentsquare, the provider of an AI-powered platform for contextual insight into customer behaviors, is partnering with luxury sleep company Saatva to help gain greater exposure and boost...
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Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango
- By Alex Gaw October 4, 2022
Twilio to Revamp Digital Customer Engagement Experience at BSH Home Appliances Group Customer engagement firm Twilio will leverage its cloud-based contact center to revamp the digital infrastructure within the customer service organization of...
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Customer Wins for 1E, Unisys, Nextiva, Contentsquare, MoEngage, and Reltio
- By Alex Gaw October 3, 2022
1E and Unisys Partner in Significant DEX Initiative In a significant initiative, the UK-based IT software and services company known as 1E is partnering with Unisys, the IT services and consulting company headquartered in Blue Bell,...
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