Companies Still Investing in Employee Listening Programs
By Sherril Hanson March 24, 2023
In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...
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Rison Software Brings CX, EX, and Training Together
- By Sherril Hanson March 24, 2023
UK-based Rison Software recently signed a deal with Nissan Motor Corporation's training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently...
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5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman
- By Sherril Hanson March 23, 2023
Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human...
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Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX
- By Sherril Hanson March 22, 2023
Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating...
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Qualtrics Announces General Availability of Manager Assist
- By Sherril Hanson March 17, 2023
Wojtek Kubik, Head of Product Management, Employee Experience, Qualtrics Among the abundant announcements at the Qualtrics X4 experience management event was the general availability launch of Manager Assist, with discussion of upcoming features...
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Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement
- By Sherril Hanson March 8, 2023
Gamification is a tool that is being used across many industries to increase engagement, collaboration, and productivity. In the contact center it has been used successfully either as part of a larger platform or as a standalone feature. Dash...
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Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups
- By Sherril Hanson March 7, 2023
While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of...
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Labor Statistics Point to Tight Employment Market
- By Sherril Hanson February 10, 2023
New labor statistics and employee survey results indicate that employers will face some challenging conditions in 2023 to provide strong EX.
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4 Strategies to Build Employee Connection for Positive EX and Retention
- By Sherril Hanson February 6, 2023
As organizations struggle to build employee engagement in a hybrid work environment, several best practices exist for improving sense of connection.
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Research on Diversity, Equity, and Inclusion Shows Room for Improvement
- By Sherril Hanson January 27, 2023
QuestionPro Workforce president Sanja Licina discusses key findings from the company's recent study on diversity, equity, and inclusion.
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Healthcare Workers Struggle With EX; Patient Experience Lags
- By Sherril Hanson January 25, 2023
Subpar healthcare employee experience (EX) is having a dampening effect on the quality of patient experience (PX), according to a new Qualtrics study.
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EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink
- By Sherril Hanson January 24, 2023
Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that...
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