NOW PART OF THE FUTURUM GROUP

Learn More
Perceptyx study on employee listening

Companies Still Investing in Employee Listening Programs

In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...

Read More
Rison Software customer win with Nissan

Rison Software Brings CX, EX, and Training Together

UK-based Rison Software recently signed a deal with Nissan Motor Corporation's training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently...

Read More
Workhuman interview

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human...

Read More
Zoho employee experience

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating...

Read More

Qualtrics Announces General Availability of Manager Assist

Wojtek Kubik, Head of Product Management, Employee Experience, Qualtrics Among the abundant announcements at the Qualtrics X4 experience management event was the general availability launch of Manager Assist, with discussion of upcoming features...

Read More
Gamification in contact centers

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

Gamification is a tool that is being used across many industries to increase engagement, collaboration, and productivity. In the contact center it has been used successfully either as part of a larger platform or as a standalone feature. Dash...

Read More
Employee experience survey on DEI priorities

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of...

Read More
Labor statistics and employee experience

Labor Statistics Point to Tight Employment Market

New labor statistics and employee survey results indicate that employers will face some challenging conditions in 2023 to provide strong EX.

Read More
Stronger employee experience by creating connections

4 Strategies to Build Employee Connection for Positive EX and Retention

As organizations struggle to build employee engagement in a hybrid work environment, several best practices exist for improving sense of connection.

Read More
QuestionPro Workforce DEI study

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce president Sanja Licina discusses key findings from the company's recent study on diversity, equity, and inclusion.

Read More
Healthcare employee experience and patient experience

Healthcare Workers Struggle With EX; Patient Experience Lags

Subpar healthcare employee experience (EX) is having a dampening effect on the quality of patient experience (PX), according to a new Qualtrics study.

Read More
Digital employee experience product launches and partnerships

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that...

Read More

Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

Read More

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

Read More

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

Read More

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

Read More