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Travel and hospitality customer experience

Realistic CX Expectations Are Key to Return to Travel

This past month I took my first international trip since 2019. Armed with my knowledge of the CX technology stack that many travel and hospitality companies would potentially be using to deliver a good experience, I was fully prepared to come back...

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HR Technology Conference announcements

HR Tech Conference Yields a Variety of Announcements

In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...

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Employee wellbeing and employee experience

Focus on Wellbeing Is Core to Employee Experience

The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within B2C and B2B companies. The effect on the global workforce has been profound, with companies around the world...

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Employee experience research studies

New EX-Related Research from Achievers, Qualtrics, and Salesforce’s MuleSoft

New research shines a light on several employee experience (EX) areas, including solutions that can be leveraged to foster company culture as well as make an enterprise more attractive to talent. Data from the research points to many of the...

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Digital employee experience product launches

New EX Products and Partnerships: Achievers, LumApps, Qualtrics, and Others

Achievers EX Platform Integrates with Zebra Mobile Devices Employee voice and recognition solution provider Achievers has integrated its Employee Experience Platform with Zebra Technologies’ mobile devices. The Achievers Employee Experience...

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QuestionPro acquires Digsite

QuestionPro Acquires Digital Qualitative Research Provider Digsite

QuestionPro, an online survey and research services provider with solutions for both CX and employee experience (EX), announced it has acquired Digsite. Digsite’s qualitative tools will be available alongside QuestionPro’s full suite of...

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Customer experience communities and surveys

Communities and Surveys Lead to New Products and Process Improvements

Customer feedback and the generation of insights are critical pieces in the customer experience technology ecosystem. Customers want the opportunity to be heard and acknowledged, but on their own terms and via their own channel choices. They also...

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Travel and hospitality employee experience

Travel & Hospitality Still Struggling with Labor Gap

The World Travel & Tourism Council (WTTC) released data in July indicating that in the United States alone, there is a 7% shortfall in job vacancies. According to WTTC's data, an estimated 321,000 Travel & Tourism positions went unfilled in...

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Action and empathy in customer insights and feedback

Inability to Move Beyond Data Collection Hinders Customer Experience

The technologies behind surveying and data collection are becoming commoditized. The variety of survey platforms, ranging from sophisticated enterprise solutions to simple do-it-yourself (DIY) offerings, is astounding, and most are easy to use and...

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Customer insights and feedback product announcements

Momentive, Conductrics, and Reputation Announce Enhancements and Integrations

A few new announcements in the Customer Insights & Feedback segment focus on integrating survey data for optimization and experimentation purposes, integrating feedback and analysis capabilities with a data flow from Zendesk, and enhancing...

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Forsta acquires HelloIgnite customer experience crowdsourcing

Forsta Acquires HelloIgnite, Adding Crowdsourcing to its Experience Offerings

Forsta, a global provider of market research, CX, and employee experience (EX) technology, will broaden its solution set via the recently announced acquisition of HelloIgnite. HelloIgnite offers a collaboration platform that helps companies...

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Digital employee experience

Digital Experience, AI, and Automation Are Critical to the Overall Employee Experience

Partially due to remote working trends and partially due to heightened employee expectations, there is a need for companies to review their employees’ day-to-day digital experiences and the technologies that may be causing them friction, which...

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Employee experience product launches

New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others

There are many tools companies can use to help support and improve employee experience (EX). Some focus on the basics, such as payroll, benefits, and compensation strategies. Others listen to employees, act on learnings, provide ongoing dialog and...

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Employee experience end user perspectives

Smaller Companies Look for Ways to Support Positive Employee Experience

To dig into the end user experience of companies deploying technologies to support employee experience (EX), Dash Research recently interviewed three organizations that implemented various solutions. All three worked with isolved, a human...

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Digital customer engagement

Khoros, EveryoneSocial Combine Digital Customer Engagement, Employee Advocacy

In early July, Khoros and EveryoneSocial announced a partnership that will leverage Khoros’ social media management solution with EveryoneSocial’s employee advocacy technology. The combination will be a boon to digital marketers as they attempt...

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Employee experience research studies

New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others

Benefex: Great Expectations – Understanding employee needs and drivers in the new world of work New data from Benefex points to the increasingly elevated expectations of employees of their employers. More than three quarters (77%) of workers...

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