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MoEngage launches Strategic Customer Advisory Board to Co-create their Product Innovation Roadmap, and Shape the Future of Customer Engagement & Experience

DUBAI, United Arab Emirates, Nov. 26, 2021 /PRNewswire/ -- MoEngage, the insights-led customer engagement platform, today announced their Customer Advisory Board (CAB) that includes the industry's most experienced, enterprising, and...

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Espire Infolabs Partners with Conversational Ai Leader Pattr (Formerly Proxima) in ANZ

Espire Infolabs, a global Digital Transformation & Total Experience Solutions Provider today announced its partnership with a leading Conversational AI provider Pattr (formerly known as Proxima with a product called Iris) for ANZ...

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Intouch Insight Ltd. Announces 32% Revenue Growth and Q3 2021 Financial Results

OTTAWA, ON, Nov. 25, 2021 /CNW/ - Intouch Insight Ltd., (Intouch or the Company) (TSXV: INX) (OTCQX: INXSF) today announced its operating and financial results for the quarter ended September 30, 2021. Revenue from Q3 2021...

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Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

ABU DHABI, United Arab Emirates--(BUSINESS WIRE)--Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered...

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Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service

Hoboken, N.J., November 24, 2021 – NICE (Nasdaq: NICE) today announced that NTT Marketing ACT, one of the largest business process outsourcers (BPO) in Japan, has selected NICE Nexidia and Enlighten to automate the bulk of its...

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Optimizely Experimentation Platform Drives Up to $9.7 Million NPV and $1.5 Million in Savings, According to Total Economic Impact Study from Independent Consulting Firm

NEW YORK--(BUSINESS WIRE)--Today, Optimizely, leading digital experience platform (DXP) provider, revealed the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Optimizely. The study...

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LINK Mobility integrated into Emarsys’ (SAP) omnichannel customer engagement platform

OSLO, Norway, Nov. 23, 2021 /PRNewswire/ -- LINK Mobility (LINK) announces integration into Emarsys' omnichannel customer engagement platform as an approved SMS aggregator.   Today,...

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Pipedrive Opens Its Tenth Office Globally in Berlin: The Global CRM Provider Is Doubling Down on the German Market

New York, 23 November, 2021 - Pipedrive, the sales-first CRM and intelligent revenue management platform for small and medium sized businesses, today announced the opening of its tenth office in the heart of Berlin. Since Pipedrive was founded...

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Varicent named Employee Engagement Champion at LinkedIn’s 2021 Talent Awards

TORONTO--(BUSINESS WIRE)--Varicent, the leading provider of next generation Sales Performance Management (SPM) software, is thrilled to announce that it has won a LinkedIn Talent Award in the category of Employee Engagement Champion. The award...

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NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

Hoboken, N.J., November 23, 2021 –NICE (Nasdaq: NICE), today announced its 2021 DEVone Partner Award winners, who were recognized at the fourth annual NICE DEVone Partner Conference. More than 80 partners and NICE employees attended...

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TIBCO Named a Leader in Master Data Management by Leading Independent Research Firm

PALO ALTO, Calif.--(BUSINESS WIRE)--TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world's most complex data-driven challenges. Today, TIBCO...

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Retention Cloud Leader CleverTap Names Former Freshworks CRO Sidharth Malik as Global CEO

MOUNTAIN VIEW, Calif. and MUMBAI, India, Nov. 23, 2021 /PRNewswire/ -- CleverTap, the world's leading user engagement and retention cloud, has expanded its core leadership with the appointment of Sidharth Malik as global CEO. The...

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Teradata Listed on 2021 Dow Jones Sustainability Indices

SAN DIEGO, November 23, 2021--(BUSINESS WIRE)--Teradata (NYSE: TDC), the connected multi-cloud data platform for enterprise analytics company, today announced it has once again been included on the Dow Jones Sustainability Index (DJSI),...

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Amplitude To Present at Upcoming Investor Events

San Francisco, CA – November 23, 2021 – Amplitude, Inc. (Nasdaq: AMPL), the pioneer in digital optimization, today announced its participation in the following investor events: Hoang Vuong, chief financial officer, will...

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eGain to participate in the Benchmark Company Discovery One-On-One Virtual Investor Conference on December 2, 2021

Sunnyvale, CA (November 23, 2021): eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, announced it will be participating in the Benchmark Company Discovery One-on-One Virtual Investor Conference on...

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Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS® data collection...

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