TDCX Launches New Digital CX Center of Excellence in Singapore
By Alex Gaw February 9, 2023
Call center and digital CX provider TDCX is launching a new Digital Customer Experience Center of Excellence in its home base of Singapore.
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Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status
- By Alex Gaw March 11, 2022
Insider, the provider of a cross-channel CX platform based in Singapore, announced on March 7 that it had achieved unicorn status after obtaining $121 million in Series D funding. The company now carries a valuation of $1.2 billion. The funding...
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New Center for XM Innovation to Be Built in Singapore
- By Alex Gaw February 17, 2022
German software giant SAP and US experience management (XM) platform provider Qualtrics are committing $14.1 million to a program that will create a center of excellence (COE) in Singapore focused on advancing local and regional XM...
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CX Rebounds in Importance for Consumers in Malaysia
- By Alex Gaw January 5, 2022
An Asian-based CX publication reports that CX is enjoying new-found relevance in economically vibrant Malaysia, carrying important implications for business and investment in that Southeast Asian country. The finding is contained in a survey...
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Mass Consumer Dissatisfaction with Business in India, New Qualtrics Report Notes
- By Alex Gaw December 17, 2021
A global trends report found near-universal dissatisfaction among consumers in India with their experience as customers this year, which could be exacting a substantial toll on business in the world’s second most populous country. The findings...
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Accenture to Buy CX Specialist Firm Tambourine
- By Alex Gaw November 29, 2021
Global professional services giant Accenture has inked a deal to acquire Tokyo-based Tambourine, an e-commerce CX specialist agency with capabilities in cloud-based technologies. Tambourine will become part of Accenture Interactive, Accenture’s...
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E-Commerce Lender Qupital Secures New $150 Million Funding to Push Expansion Plans
- By Alex Gaw November 11, 2021
Qupital, the Hong Kong-based provider of capital and financing services to cross-border e-commerce sellers, has raised $150 million to expand business internationally and continue providing lower-cost loans to credit-worthy e-commerce sellers,...
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