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InMoment CX platform enhancements

InMoment Adds Several Enhancements to its XI Platform

Sandeep Garg, chief product officer for InMoment, discusses the company’s recent enhancements to its XI platform.

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CX surveys and research studies

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.

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Customer Insights and Feedback product and partnership announcements

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.

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Auto authentication using multi-factor authentication and biometrics

Auto-Authentication Techniques to Save Time and Improve CX

Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.

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QuestionPro Workforce DEI study

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce president Sanja Licina discusses key findings from the company’s recent study on diversity, equity, and inclusion.

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Customer data platform (CDP) product launches, partnerships, and research studies

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping…

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SugarCRM digital self-service launch

SugarCRM Debuts New Digital Self-Service Capabilities

SugarCRM has announced digital self-service capabilities that are aimed at middle market business-to-business (B2B) companies.

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Digital employee experience product launches and partnerships

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that…

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Microsoft Invests in Darwinbox

Microsoft Invests in HR Software Company Darwinbox

Microsoft continues to show strong interest in the employee experience (EX) and HR tech space with a collaboration and financial investment in Darwinbox. In a blog post, Darwinbox reported that Microsoft has committed resources for product and…

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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