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CX surveys and research studies

New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC

EITK: The Customer Remained Top of Mind for CX Leaders in 2022 CX leaders believe that they kept customers firmly in mind in 2022 despite challenges and years of unremitting change for the industry, states the new CX Leaders Trends &...

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Generative AI survey from Salesforce

IT Leaders Prioritize Generative AI as a Game-Changer, But Concerns Abound

At least 67% of senior IT leaders are making generative AI a priority for their business within the next 18 months, and 33% even name it as a top priority. Yet most leaders have misgivings on the security and ethical aspects of the technology that...

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Qualtrics X4 media and analyst briefing

Qualtrics X4 is Back

Qualtrics X4 has returned after a 3-year hiatus with 10,000 experience professionals converging on Salt Lake City. The company is leaning into a few areas, and has been highlighting its capabilities with AI, its solutions to support frontline...

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CX surveys and research studies

New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson

MessageGears: Consumers Want Fewer but More Personalized Marketing Messages Consumers are annoyed when brands inundate them with messages that do not reflect their interests, and they are far more likely to engage with brands that recognize them...

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Alchemer workflow product launch

Alchemer Launches Workflow Product to Help Companies Close the Loop

Alchemer has introduced Alchemer Workflow, a workflow feedback engine aimed at helping enterprises close the loop with customers, build engagement, and provide efficiencies across an organization. Dash Research spoke with Vanessa Bagnato,...

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Exemplifi and Chatmeter studies on online reviews

Research Points to the Importance of Online Reviews

Two reputation management companies recently released data pointing to the importance of online reviews as part of the brand-customer experience. Reputation management and brand intelligence provider Chatmeter conducted a survey in January 2023...

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CX surveys and research studies

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

Salesforce: Perplexed by Data, Business Leaders Are Unable to Use Its Power Findings from a new Salesforce global survey show that many leaders do not know how to use data and are unable to harness its power for better decision-making and...

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CX Innovator Series survey

CX Innovator Series: Take the Survey!

At Dash Network, one of our primary missions is to inform, educate, and inspire CX practitioners across various industries on the best practices for CX technology strategy, program design, implementation, and measurement. Our ongoing editorial and...

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Enterprise CX spending survey

Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year

A new enterprise CX survey from TELUS International indicates that many executives are planning to increase CX budgets in 2023.

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CX Innovators - Ken Peterson of QuestionPro

CX Innovators: Ken Peterson, QuestionPro

Ken Peterson, President, Customer Experience at survey software company QuestionPro, provides insights on using CX to provide "empathy at scale".

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New CX research studies and surveys

New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech

SALESmanago: European Marketers Fly Blindly by Not Measuring Customer Engagement Nearly two-thirds of e-commerce marketers in Europe have not measured their customer engagement processes in the past month, and almost one-fifth have never...

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Consumer attitudes about AI and CX

New Research Shows Consumers Believe AI Can Support Positive CX

John Nash, Chief Strategy and Marketing Officer, Redpoint Global Redpoint Global recently published research focused on consumers’ feelings and expectations around the usage of AI and machine learning (ML) during brand interaction. Overall,...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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