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CX customer wins and case studies

CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce

8x8 Helps Welsh Water Turn on the Tap 8x8, the enterprise communications firm from Campbell, California, says its CPaaS Video Interaction API is being deployed by water services company Welsh Water to improve the public utility’s efficiency...

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CX customer wins and case studies

CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage

SugarCRM to Help Australia’s Barnardos Care for Vulnerable Children SugarCRM has been selected by Barnardos, one of Australia’s largest children’s charities, to help the organization carry out its mission of caring for children at risk of...

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CX customer wins and case studies

Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail

Denmark’s Agillic is the Choice of Touring Specialist Greenland Travel Danish software firm Agillic has been selected by tour operator Greenland Travel to enhance its marketing efforts and create tailored travel experiences for customers. With...

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CX customer wins and case studies

Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr

Tattle is Colectivo Coffee’s Partner of Choice Tattle, the CX improvement platform designed for the hospitality industry, is the partner of choice for Colectivo Coffee, a specialty coffee roaster headquartered in Milwaukee, Wisconsin. The...

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CX customer wins and case studies

Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment

ServiceNow to Transform NASCAR EX to a Productive and Engaged Workforce ServiceNow is teaming up with NASCAR on a two-pronged mission to transform the auto racing company’s employee experience and to keep workers productive and engaged. For...

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CX customer wins and case studies

Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice

Cognizant is Engaged by Volkswagen Ireland to Transform Digital CX  Global IT and services provider Cognizant will help transform the digital CX at Volkswagen Group Ireland (VWG) by re-engineering the carmaker’s legacy contact center...

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Rison Software customer win with Nissan

Rison Software Brings CX, EX, and Training Together

UK-based Rison Software recently signed a deal with Nissan Motor Corporation's training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently...

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CX customer wins and case studies

Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE

Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized...

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HP Cartridge Authentication

Despite Customer Anger, HP Stands by Its Cartridge Authentication System

Maintaining a balance between ensuring customer experience and the need to ensure solid revenue streams is a challenge faced by many organizations. Amid an environment where menu hacks are shared on Twitter to highlight ways to save money by using...

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White House CX initiative

White House Requests More Than $500 Million for CX Initiatives

The White House has submitted a budget proposal for fiscal year 2024 requesting more than $500 million in additional funding to hire personnel and support various CX programs across federal agencies. The proposal, which is in line with the...

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CX customer wins and case studies

Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity

Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by...

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CX customer wins and case studies

Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent

SugarCRM Powers Sales Automation for New Zealand’s Fern Energy Silicon Valley-based SugarCRM announced that its AI-driven customer relationship management (CRM) platform is being leveraged by New Zealand fuel specialist Fern Energy to drive...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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