CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce
By Alex Gaw May 22, 2023
8x8 Helps Welsh Water Turn on the Tap 8x8, the enterprise communications firm from Campbell, California, says its CPaaS Video Interaction API is being deployed by water services company Welsh Water to improve the public utility’s efficiency...
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CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage
- By Alex Gaw May 15, 2023
SugarCRM to Help Australia’s Barnardos Care for Vulnerable Children SugarCRM has been selected by Barnardos, one of Australia’s largest children’s charities, to help the organization carry out its mission of caring for children at risk of...
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Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail
- By Alex Gaw May 4, 2023
Denmark’s Agillic is the Choice of Touring Specialist Greenland Travel Danish software firm Agillic has been selected by tour operator Greenland Travel to enhance its marketing efforts and create tailored travel experiences for customers. With...
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Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr
- By Alex Gaw April 27, 2023
Tattle is Colectivo Coffee’s Partner of Choice Tattle, the CX improvement platform designed for the hospitality industry, is the partner of choice for Colectivo Coffee, a specialty coffee roaster headquartered in Milwaukee, Wisconsin. The...
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Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment
- By Alex Gaw April 10, 2023
ServiceNow to Transform NASCAR EX to a Productive and Engaged Workforce ServiceNow is teaming up with NASCAR on a two-pronged mission to transform the auto racing company’s employee experience and to keep workers productive and engaged. For...
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Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice
- By Alex Gaw April 3, 2023
Cognizant is Engaged by Volkswagen Ireland to Transform Digital CX Global IT and services provider Cognizant will help transform the digital CX at Volkswagen Group Ireland (VWG) by re-engineering the carmaker’s legacy contact center...
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Rison Software Brings CX, EX, and Training Together
By Sherril Hanson March 24, 2023
UK-based Rison Software recently signed a deal with Nissan Motor Corporation's training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently...
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Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE
- By Alex Gaw March 21, 2023
Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized...
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Despite Customer Anger, HP Stands by Its Cartridge Authentication System
By Keith Kirkpatrick March 20, 2023
Maintaining a balance between ensuring customer experience and the need to ensure solid revenue streams is a challenge faced by many organizations. Amid an environment where menu hacks are shared on Twitter to highlight ways to save money by using...
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White House Requests More Than $500 Million for CX Initiatives
- By Alex Gaw March 17, 2023
The White House has submitted a budget proposal for fiscal year 2024 requesting more than $500 million in additional funding to hire personnel and support various CX programs across federal agencies. The proposal, which is in line with the...
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Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
- By Alex Gaw March 7, 2023
Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by...
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Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent
- By Alex Gaw March 1, 2023
SugarCRM Powers Sales Automation for New Zealand’s Fern Energy Silicon Valley-based SugarCRM announced that its AI-driven customer relationship management (CRM) platform is being leveraged by New Zealand fuel specialist Fern Energy to drive...
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