Customer Wins: HappyOrNot, Emplifi, Avtex Solutions, Satisfyd, and 3CLogic
By Alex Gaw May 23, 2022
By This new roundup of customer wins includes two automotive-related success stories from overseas: the collaboration between Finnish terminals manufacturer HappyOrNot with Lexus Manila in the Philippines, and the partnership of Ohio software firm...
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We Are Working – Really!
- By Keith Kirkpatrick May 17, 2022
By New York City Mayor Eric Adams late last month roundly criticized members of the New York City Police Department who were spotted by civilians standing around and looking at their phones. The former NYC transit officer asked commuters to take...
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Twilio: Nonprofits Outperform Private Sector in Digital Engagement
- By Alex Gaw May 16, 2022
New and recent research on nonprofit organizations from Twilio, the San Francisco-based provider of a customer engagement and cloud communications platform, shows that nonprofits outpace the private sector in digital engagement, but achieving or...
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New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia
- By Alex Gaw May 10, 2022
The biggest win in this new roundup of customer success stories is the deal that Five9 secured with a yet unidentified global health conglomerate, reportedly worth some $40 million yearly. But the four other successful partnerships highlighted in...
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M&A News: StackCommerce, Kantar, and Gupshup are Among Buyers in April
- By Alex Gaw May 6, 2022
Among the mergers and acquisitions that took place toward the end of April are the six buyouts highlighted in this roundup involving the areas of e-commerce, unified marketing measurement, conversational intelligence, sales enablement, webcasting,...
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Customer Wins for Salesforce, Medallia, Talkdesk, MoEngage, and Workday
- By Alex Gaw April 29, 2022
In the latest update on CX wins, Salesforce joins Formula 1 as its new global partner; Medallia partners with Northwestern Medicine for a solution on healthcare excellence; Talkdesk is the contact center solution of choice for UK insurance firm...
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Customer Wins for Salesforce, Qualtrics, mParticle, Tata CS, and Reputation
- By Alex Gaw April 22, 2022
In this roundup, the customer wins are palpable and international in character. For US experience management provider Qualtrics, its new customer is no less than the Malaysian postal service. With the UK’s Channel 4, help came across the Atlantic...
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Abu Dhabi Launches ‘Program for Effortless Customer Experience’
- By Alex Gaw April 6, 2022
The Emirate of Abu Dhabi, the largest of seven emirates comprising the United Arab Emirates (UAE), has launched a government initiative aimed at producing a new CX model for transacting business with government authorities. The initiative,...
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Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9
- By Alex Gaw April 5, 2022
In this roundup marking customer wins, Workday lays out an enhanced employee experience (EX) at Gorillas; Informatica helps modernize data strategy at Saudi Airlines; SAS propels The Nature Conservancy to record membership revenue; Freshworks helps...
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Customer Wins for Talkdesk, Veeva, Keap, Adobe, Walgreens, and Microsoft
- By Alex Gaw March 28, 2022
In this roundup of customer wins, CX providers bring new levels of success to their customers and partners. For Spain’s Iberostar, Talkdesk helped hotel agents successfully pivot to a remote work-at-home model without sacrificing the comfort and...
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Human-Centered Design and Personnel Are Key to CX Improvements
- By Alex Gaw March 21, 2022
In a forum on the future of government work, federal agency officials as well as executives from the private sector were unanimous in agreement that human-centered user design and human personnel were the key elements when using technology to...
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IRS Creates Taxpayer Experience Office to Improve Taxpayer CX
- By Alex Gaw March 16, 2022
Seeking to improve its service to taxpayers and the overall experience for customers, the Internal Revenue Service (IRS) has established the new Taxpayer Experience Office, identifying from the outset the scope of efforts and the key areas of...
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