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CX for local governments

Building Trust with Citizens Through Better CX

Local governments should borrow best practices from commercial brands to increase the level of citizen trust and engagement.

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CX customer wins and case studies

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.

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Improving CX in Food Manufacturing

In past decades, many consumers rarely gave much thought to how the food they consume is processed, which ingredients were used, and from where the raw ingredients were sourced. But today, with health and dietary restrictions, concerns about the...

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CX in Logistics

CX in Logistics

Throughout the holiday season, the delivery of millions of packages of varying shapes, sizes, and weights between businesses and consumers represents a massive task. Throw in other challenges, such as weather issues or emergencies, supply chain...

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CX customer wins and case studies

New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42

Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...

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Qualtrics Government EX CX

Research from Qualtrics Shows Government Agencies Struggle with CX, EX Issues

Dr. Sydney Heimbrock, Chief Industry Advisor for Government, Qualtrics Qualtrics recently published the 2023 Government Experience Trends Report, which shows that government leaders are struggling to understand the gap between expectations and...

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CX customer wins and case studies

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...

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CX Customer Wins and Case Studies

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...

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Presidential Management Agenda

Presidential Management Agenda Continues to Make Progress

Continued progress is being made in the three priority areas making up the President’s Management Agenda (PMA) since they were first unveiled more than a year ago by the administration of President Joe Biden and Vice President Kamala Harris,...

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CX customer wins and case studies

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...

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CX customer wins and case studies

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...

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CX customer wins and case studies

Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE

Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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