Building Trust with Citizens Through Better CX
By Keith Kirkpatrick February 3, 2023
Local governments should borrow best practices from commercial brands to increase the level of citizen trust and engagement.
Read MoreCX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage
By Alex Gaw January 31, 2023
Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.
Read MoreImproving CX in Food Manufacturing
By Keith Kirkpatrick January 23, 2023
In past decades, many consumers rarely gave much thought to how the food they consume is processed, which ingredients were used, and from where the raw ingredients were sourced. But today, with health and dietary restrictions, concerns about the...
Read MoreCX in Logistics
By Keith Kirkpatrick January 2, 2023
Throughout the holiday season, the delivery of millions of packages of varying shapes, sizes, and weights between businesses and consumers represents a massive task. Throw in other challenges, such as weather issues or emergencies, supply chain...
Read MoreNew Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42
By Alex Gaw December 28, 2022
Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...
Read MoreResearch from Qualtrics Shows Government Agencies Struggle with CX, EX Issues
By Sherril Hanson December 20, 2022
Dr. Sydney Heimbrock, Chief Industry Advisor for Government, Qualtrics Qualtrics recently published the 2023 Government Experience Trends Report, which shows that government leaders are struggling to understand the gap between expectations and...
Read MoreCustomer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics
By Alex Gaw December 12, 2022
Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...
Read MoreCustomer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...
Read MorePresidential Management Agenda Continues to Make Progress
By Alex Gaw December 8, 2022
Continued progress is being made in the three priority areas making up the President’s Management Agenda (PMA) since they were first unveiled more than a year ago by the administration of President Joe Biden and Vice President Kamala Harris,...
Read MoreNew Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros
By Alex Gaw November 28, 2022
Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...
Read MoreCustomer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs
By Alex Gaw November 15, 2022
Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...
Read MoreCustomer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE
By Alex Gaw November 4, 2022
Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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