Amdocs Customer Engagement Solution Profile
This solution profile outlines the Amdocs Customer Engagement Solution for communications service providers (CSPs) and also discusses the trends driving the adoption of a more customer-centric approach. Download the paper below to learn more....
Read MoreCustomer Centric Calls for a Care-Centric Approach
This Dash Research white paper explains how a unified approach can help telco providers meet today's CX challenges, how technology can support and augment agents to deliver excellent CX, and the key attributes and elements required in a modern CX...
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The State of the CX Market in 2021
The most impactful CX trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues. While many of these trends began during...
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CX After COVID-19
Organizations have been focused on providing good CX for years, largely because of increased competition from physically distant digital stores, such as Amazon and eBay, along with the increased reach and breadth of product offerings from big-box...
Read MoreAmdocs’ DigitalONE Solution for Communications Service Providers
This white paper outlines Amdocs’ DigitalONE solution for Communications Service Providers (CSPs). It is intended to give an overview of the different elements that form DigitalONE and the approach to solving the key problems that CSPs face in...
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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