ALIDA SECURES US$10 MILLION DEBT FACILITY FROM COMERICA BANK
- June 28, 2021
TORONTO - June 28, 2021 - Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform has secured a US$10 million debt facility from Comerica Bank (NYSE: CMA). The financing was provided by...
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Deploying Tech to Ensure Good CX Amid a Travel & Hospitality Industry Labor Shortage
By Keith Kirkpatrick June 28, 2021
One of the industries hit hardest by the COVID-19 shutdowns was the hospitality industry, as lockdowns and travel restrictions severely curtailed both business and leisure spending. While many parts of the world have now largely returned to normal,...
Read MoreSalesforce Announces Global Advisory Board to Expand International Growth
- June 24, 2021
SAN FRANCISCO, June 24, 2021 /PRNewswire/ -- Salesforce, the global leader in CRM, today announced a Global Advisory Board to provide strategic guidance and support the company's growth into new markets, deepening Salesforce's role as a trusted...
Read MoreDoxim Expands Market Reach, Announces Launch of Omnichannel CCM Solution in the UK
- June 24, 2021
Detroit, MI, 24 June 2021 - Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today officially announced that it will expand the market reach of its...
Read MoreLivePerson announces hiring of Ian Kinsella to catalyze continued growth in APAC
- June 23, 2021
NEW YORK, NY, June 23, 2021 — LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the hiring of Ian Kinsella as Senior Vice President, APAC, to lead and accelerate the company’s growth in the...
Read MoreAircall, now valued above $1bn, raises $120M in Series D funding, led by Goldman Sachs Asset Management
- June 23, 2021
NEW YORK, June 23, 2021 /PRNewswire/ -- Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $120 million in a...
Read MoreAmperity CDP and Braze Partner to Deliver Unparalleled Customer Data and Engagement Solution
- June 23, 2021
SEATTLE, June 23, 2021 /PRNewswire/ -- Amperity, the leading customer data platform for consumer brands, today announced a partnership with Braze, a comprehensive customer engagement platform, to create a bi-directional integration uniting the...
Read MoreAbout Us
By dashnetwork June 23, 2021
About Dash Network Dash Network is an independent, integrated B2B research, events, and digital news media platform focused on best business practices and technology solutions for the global Customer Experience market. Dash...
Read MoreQuantum Workplace Unveils Intelligence Dashboard and Data Feed Solutions, Leveraging Organizations’ Own Data to Enhance Engagement and Performance
- June 22, 2021
OMAHA, Neb.--(BUSINESS WIRE)--Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the North American leader in data collection for nearly 50 Best Places to Work Programs across North...
Read MoreMoEngage Research Reveals Global Consumers Want More Personalization from Brands
- June 17, 2021
SAN FRANCISCO, June 17, 2021 /PRNewswire/ - MoEngage, the insights-led customer engagement platform, today revealed the results of a global survey focused on consumers' expectations of how brands should use data to improve the...
Read MoreMedallia Partners with New Metrics to Expand Operations in the Middle East
- June 17, 2021
SAN FRANCISCO, Calif., – 6/17, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced a partnership with New Metrics, a leading provider of experience management solutions and...
Read MorePipedrive Appoints Experienced Technology Industry Leader Dominic Allon as CEO
- June 16, 2021
New York, 16 June, 2021 - Pipedrive, the leading CRM platform for sales and marketing teams, today announced that experienced technology executive Dominic Allon will join the company as CEO effective August 2, 2021. Allon will succeed the...
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