Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong
By Alex Gaw November 30, 2022
By Goodera Raises $10 Million to Scale Employee Volunteering Mission Goodera, the provider of technology-based services aimed at enhancing corporate social responsibility programs, recently raised $10 million in Series A funding as part of the…
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Frontier Airlines Eliminates Live Agent Customer Support
- By Keith Kirkpatrick November 29, 2022
By Many companies have tried to shift the bulk of their customer support operations to digital channels to allow live agents to handle only the most complex or critical calls. But as the busy travel season shifted into high gear, Frontier Airlines…
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Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io
- By Alex Gaw November 29, 2022
Swiss Firm Beekeeper Raises $500 Million Beekeeper, the Zurich, Switzerland-based provider of a frontline success system, reported raising $50 million in Series C funding, bringing the company’s total funding to date to more than $100 million….
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New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros
- By Alex Gaw November 28, 2022
Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation…
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Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care
- By Alex Gaw November 18, 2022
A new platform from Salesforce, Patient 360 for Health innovations, aims to help lower healthcare costs for patients while delivering more efficient care for them, according to a recent Salesforce announcement. Designed to be cost-efficient and to…
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Airlines Work on Digital Transformation and the Wow Factor
- By Sherril Hanson November 17, 2022
By Some recent airline and airport announcements have focused on technologies that definitely provide some futuristic “Wow” moments. However, these technologies will have the most success in improving customer experience if airlines keep in mind…
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Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs
- By Alex Gaw November 15, 2022
Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help…
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New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi
- By Alex Gaw November 9, 2022
Thoma Bravo and Sunstone Partners Set to Acquire UserTesting for $1.3 Billion Software investment company Thoma Bravo and growth-oriented private equity firm Sunstone Partners will acquire UserTesting, a user experience (UX) insights company and…
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Report: Technology Gaps Stop Businesses from Connecting with Customers
- By Alex Gaw November 7, 2022
A new report from global telecommunications firm Vonage declares that gaps in technology present in many businesses prevent them from connecting meaningfully with their customers. Such gaps, however, also reveal opportunities for correction,…
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