Building the World's Largest Community of CX Professionals

Learn More
CX customer wins and case studies

Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM

Amperity to Boost Personalized Shopping Experiences for alice + olivia Amperity, the Seattle-based provider of an enterprise customer data platform (CDP) for consumer brands such as Alaska Airlines and Kroger, has been selected by alice +…

Read More
Customer experience mergers acquisitions and investments

New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.

Forsta and Rio SEO Combine to Provide Solutions Spanning the Customer Journey Forsta, the New York City-based provider of insight analytics to enterprise customers and market research professionals, is combining capabilities with Rio SEO,…

Read More
Customer experience wins and case studies

Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global

SugarCRM Partners with Funds2Orgs in Shoe Drive and Entrepreneurship Mission SugarCRM, the Silicon Valley-based provider of a customer relationship management (CRM) system, is teaming up with Funds2Orgs in its mission of putting shoes on the…

Read More
Customer experience acquisitions and funding

M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment

Two transactions in this roundup can lay claim to significant funding. Prepaid Technologies acquired Workstride on the heels of receiving $96 million in funding, and Invoca raised $83 million in an equity financing round. Also of interest is…

Read More
Customer experience performance and stock market performance

New Research from Qualtrics Shows CX Quality Impacts Stock Performance

New research from Qualtrics, the experience management (XM) provider, reveals a direct correlation between a company’s CX quality and its stock market performance. Companies with top-rated CX drove greater shareholder value than peers within…

Read More
Retail customer experience

Managing In-Store Ambience to Support Good CX

In late June, a Bank of America analyst report accused homewares retailer Bed, Bath & Beyond of turning off the air conditioning in its stores to help cut utility costs as the retailer grapples with a significant drop in sales. Bank of America…

Read More
DXC deal with Manchester United

DXC Technology Signs Major Deal with Manchester United

DXC Technology, the global IT services and consulting firm based in Ashburn, Virginia, has signed a major multiyear agreement to be the digital transformation partner of UK Premier League football club Manchester United. As the club turns to…

Read More
Customer experience wins and case studies

Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics

The customer wins in this roundup involve big names like Shell, Qualtrics, and ISC-CX, as well as other international entities, such as the Indian Hotels Company Limited, PassTo from the UK, and Lexer and the Cotton On Group from Australia. All the…

Read More
Customer experience mergers, acquisitions, and funding

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Two large mergers and acquisitions are profiled in this roundup. In the first, US-based Sitel Group is moving to merge with Majorel, located in tiny but affluent Luxembourg in Western Europe. When completed, the merger will result in a colossus…

Read More
Report Ad - Customer Insights & Feedback 300x250

Latest Research

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

Read More

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

Read More