Major League Baseball and Zoom Partner on Replay Review
By Alex Gaw March 27, 2023
Major League Baseball (MLB) and Zoom Video Communications are teaming up in a first-of-a-kind partnership that designates Zoom as the new official unified communications (UC) platform of the league and the presenting partner of MLB replay review…
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Rison Software Brings CX, EX, and Training Together
By Sherril Hanson March 24, 2023
UK-based Rison Software recently signed a deal with Nissan Motor Corporation’s training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently…
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M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory
- By Alex Gaw March 24, 2023
Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada…
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Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE
- By Alex Gaw March 21, 2023
Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized…
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Despite Customer Anger, HP Stands by Its Cartridge Authentication System
By Keith Kirkpatrick March 20, 2023
Maintaining a balance between ensuring customer experience and the need to ensure solid revenue streams is a challenge faced by many organizations. Amid an environment where menu hacks are shared on Twitter to highlight ways to save money by using…
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White House Requests More Than $500 Million for CX Initiatives
- By Alex Gaw March 17, 2023
The White House has submitted a budget proposal for fiscal year 2024 requesting more than $500 million in additional funding to hire personnel and support various CX programs across federal agencies. The proposal, which is in line with the…
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New Funding for Typeface, IrisCX, Bonusly, and Bright Software
- By Alex Gaw March 9, 2023
Typeface Surfaces with $65 Million in Funding Typeface, the San Francisco-based startup developing a generative AI application for enterprise content creation, emerged from stealth with an oversubscribed $65 million round in venture equity…
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Customer Wins for Cogito, Medallia, SugarCRM, DecisivEdge, and Konnect Insights
- By Alex Gaw March 8, 2023
Cogito Gets Three-Year Renewal Agreement with US Healthcare Giant Cogito, the provider of an enterprise call center AI solution, announced that a top US health organization has renewed its agreement with the company for three years through 2026….
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Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
- By Alex Gaw March 7, 2023
Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by…
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