In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and opportunities facing operators as they design and implement digital transformation initiatives. The interview was held just after Amdocs announced a major partnership with Microsoft to launch its new Customer Engagement Platform optimized for the needs of communications service providers. Â
The conversation with Smadar covered the following subjects:
- Challenges operators still face when planning and executing their digital transformation initiatives
- Reasons why there are still still barriers for companies to migrate their mission-critical systems to the cloud, along with common concerns Amdocs hears from its CSP customers in this area
- How 5G affects the customer experience for operators, and how Amdocs is helping operators unlock the full potential of 5G
- How Amdocs is using AI to improve personalization and optimization of customer service
- Some of the ways Amdocs is helping companies overcome their operational challenges and achieve their business goals
- A few things Amdocs would like operators to know about the potential to take their CX to the next level in the next 2-3 years
More details about Amdocs’ and Microsoft’s Customer Engagement Platform is here on Dash Network, and we also recently covered some of Amdocs’ recent customer wins with three CSPs and a bank here. You can view the video of our MWC 2023 interview here:
Author Information
Clint brings over 20 years of market research and consulting experience, focused on emerging technology markets. He was co-founder and CEO of Dash Network, an integrated research and digital media firm focused on the CX market, which was acquired by The Futurum Group in 2022. He previously founded Tractica with a focus on human interaction with technology, including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Acquired by Informa Group, Clint served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility, formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.
Clint was previously the founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting where he was Managing Director of the Navigant Research business.
Prior to Pike Research, Clint was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets.
Clint holds a Master of Business Administration in Telecommunications Management from the University of Dallas and a Bachelor of Arts in History from Washington & Lee University.
