Feedback Needs to Create Action
This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more....
Read MoreElevating Engagement in Healthcare During a Pandemic
This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more....
Read MoreBuilding a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View
This case study showcases how one of the Netherlands' largest banks, ABN AMRO, utilized Tealium's Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case...
Read MoreDelivering a Personalized and Consistent Patient Call Center Experience
This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more....
Read MoreT-Mobile Capitalizes on Real-Time Feedback
This case study examines how T-Mobile leveraged Medallia solutions to prioritize customer satisfaction over cost as the key indicator of performance, not only in the customer care department but throughout the entire enterprise. Download the case...
Read MoreCarnival Cruise Line Sets Sail with Verint
This case study examines how Carnival Cruise Line used Verint's Enterprise Feedback Management - IRV Channel, to conduct post-call surveys to assess the quality of the service and gain insights for improvement. The Verint software enabled Carnival...
Read MoreHoliday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts
This case study examines how Holiday Inn leveraged Medallia solutions--including strategic surveys, Digital surveys, and Text Analytics--to gather actionable feedback from owners and members to make changes in protocols so they could safely reopen...
Read More7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback
This case study examines how 7-Eleven used Medallia and ServiceNow Customer Service Management to redesign data flows needed to help stores and field employees address customer concerns without delay. Download the case study below to learn more....
Read MoreReinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX
Service providers everywhere are under pressure to transform their customer experiences but tackling this in a post-M&A scenario is even more challenging. When Three Ireland acquired O2 Ireland, they recognized that rebranding on its own was...
Read MoreSprint: Transformation of Care and Commerce Functions Has Reduced Costs and Improved Customer Experience
Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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