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Feedback Needs to Create Action

This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more....

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Elevating Engagement in Healthcare During a Pandemic

This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more....

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Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

This case study showcases how one of the Netherlands' largest banks, ABN AMRO, utilized Tealium's Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case...

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Delivering a Personalized and Consistent Patient Call Center Experience

This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more....

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T-Mobile Capitalizes on Real-Time Feedback

This case study examines how T-Mobile leveraged Medallia solutions to prioritize customer satisfaction over cost as the key indicator of performance, not only in the customer care department but throughout the entire enterprise. Download the case...

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Carnival Cruise Line Sets Sail with Verint

This case study examines how Carnival Cruise Line used Verint's Enterprise Feedback Management - IRV Channel, to conduct post-call surveys to assess the quality of the service and gain insights for improvement. The Verint software enabled Carnival...

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Holiday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts

This case study examines how Holiday Inn leveraged Medallia solutions--including strategic surveys, Digital surveys, and Text Analytics--to gather actionable feedback from owners and members to make changes in protocols so they could safely reopen...

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7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback

This case study examines how 7-Eleven used Medallia and ServiceNow Customer Service Management to redesign data flows needed to help stores and field employees address customer concerns without delay. Download the case study below to learn more....

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Reinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX

Service providers everywhere are under pressure to transform their customer experiences but tackling this in a post-M&A scenario is even more challenging. When Three Ireland acquired O2 Ireland, they recognized that rebranding on its own was...

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Sprint: Transformation of Care and Commerce Functions Has Reduced Costs and Improved Customer Experience

Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural...

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Latest Research

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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