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Generative AI for CX management

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

The News: Sprinklr announced late last month the launch of Sprinklr AI+, its new AI offering that unifies proprietary AI from Sprinklr via generative capabilities powered by an enterprise API integration with OpenAI. The combination of the two...

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Alchemer workflow product launch

Alchemer Launches Workflow Product to Help Companies Close the Loop

Alchemer has introduced Alchemer Workflow, a workflow feedback engine aimed at helping enterprises close the loop with customers, build engagement, and provide efficiencies across an organization. Dash Research spoke with Vanessa Bagnato,...

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Medalllia Experience Orchestration

Medallia Launches Experience Orchestration Platform

Medallia has brought together its experience intelligence capabilities and the real-time interaction and journey orchestration gained from its January 2022 Thunderhead acquisition to launch Medallia Experience Orchestration (MXO). This platform...

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Merkle B2B Integrates gyro and Merkle|DWA to Create a Full-Service CX Management Offering

Customer experience management (CXM) company Merkle Inc. is retiring the individual brand names of business-to-business (B2B) agencies gyro and Merkle|DWA, formally integrating the two specialist media and creative firms into the global media and...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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