Building the World's Largest Community of CX Professionals

Learn More
Oracle employee experience platform

Oracle Introduces End-to-End Employee Experience Platform

The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite

  • Share

The employee experience (EX) market ecosystem contains a wide variety of technology vendors, some of which focus on large, comprehensive, enterprise-wide solutions, while others have niche offerings in areas such as communications, surveying or rewards and recognition. Oracle has just launched an EX platform that is designed to be an end-to-end platform supporting active employee listening, communications, guided workflows and employee support.   

Oracle ME (My Experience) is comprised of some new modules and some updated ones, and doubles down on personalization by leveraging workforce data. According to Yvette Cameron, senior vice president of global product strategy, Oracle Cloud HCM. “Part of designing better experiences involves seeing employees as unique individuals with their own needs, goals, and ways of getting things done. Oracle ME is all about converging workers’ information, critical insights, workflows, and preferences with a technology-enabled solution to give each individual something they can call ‘my experience’. It’s the only complete employee experience platform focused on understanding the ‘me’ behind every worker, providing organizations new ways to listen to, communicate with, support, and develop their hybrid workforce.”

Oracle ME is encompassed within the Oracle Fusion Cloud Human Capital Management (HCM) suite, and is made of six modules that support managers and employees:

  • Oracle Touchpoints: an employee listening solution, natively developed within Oracle Cloud HCM, that allows managers to regularly capture, track, and act on employee sentiment. By leveraging pulse surveys, managers can get a continuous flow of real-time employee feedback along with recommended next actions to take. The employee engagement center within Oracle Touchpoints offers a single place to define and organize topics for check-ins, review meeting history, provide ongoing feedback, and access suggested actions.
  • Oracle HCM Communicate: an employee outreach solution that allows HR teams to design, send, monitor, and measure the impact of communications. The tool is connected to an organization’s workforce data, making it easier HR teams to design and target personalized communications to groups with highly specific characteristics.
  • Oracle Journeys: a workflow solution that simplifies complex tasks with step-by-step processes and personalized guidance. This supports points along the employee’s journey such as onboarding, returning to work safely, growing career opportunities, managing team compensation, opening a new facility, or applications to deliver guidance for different business needs across the organization.
  • Oracle Connections: an interactive workforce directory and organization chart that makes it easier for employees to search for and connect with others across the organization.
  • Oracle HR Help Desk: a service request management solution for employees to easily find answers, while allowing HR to track cases. Employees can search for content, securely submit inquiries, and open help tickets through multiple channels including Oracle Digital Assistant, SMS, email, and social platforms.
  • Oracle Digital Assistant:  an HR chatbot that provides a conversational interface for employees to get immediate answers to questions and easily complete transactions directly through voice or text. It understands more than 90 prebuilt conversations.

Oracle ME is an open platform and can also connect to and automate processes with third-party systems. It works across multiple channels such as email, SMS, web browser, collaboration tools, and video conferencing.

In an introduction of the new solution by Chris Leone, SVP, Oracle Cloud HCM, Leone put strong emphasis on really getting to know your employees and meeting their unique needs. There are challenges to doing this in a large workforce and having a single source of people data, such as what will be provided by Oracle Me, will help employers give their employees exactly what they need. The overarching goal is for Oracle ME to connect people more tightly with company culture via:

  • Building trust and awareness
  • Guiding employees to success
  • Ensuring every individual feels heard
  • Fostering belonging and growth

Leone says Oracle has strong market momentum in the area of employee experience with several large global organizations using Oracle HCM such as DHL, McDonald’s, Hilton and Albertsons. It is likely the launch of Oracle ME will provide opportunity for deeper partnerships with Oracle’s already deep bench of clients.

Report Ad - Customer Insights & Feedback 300x250

Latest Research

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

omnichannel customer engagement

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

CX for contact centers

CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

Report Ad - Customer Insights & Feedback 300x250

Related Articles

Employee recognition research

Recognition Is a Key Factor for Employee Engagement and Well-Being

Recent data collected by Workhuman and Gallup indicates that even with the demonstrated cost savings and value to company culture of implementing an employee recognition program, many companies are lagging in their focus on recognition, or are not…

Read More
Employee experience research studies

EX Research Released from Qualtrics, VMware, Quantum Workplace, and Others

Research data continues to confirm the growing need for companies to examine their current technology stacks and determine whether they will continue to support the current and future employee experience (EX) needs of their organizations….

Read More
Performance management

Betterworks Research Highlights the Need for Performance Management Focus

The technologies that support employee experience are wide-ranging and in various stages of adoption as companies sort out their strategies for attracting and retaining employees. Managing employees’ goals and performance is a factor that is…

Read More
Employee Experience products

New EX Products: Cezanne HR, WeSpire, Workhuman, and Others

From niche products to end-to-end technology solutions, the technologies supporting employee experience (EX) are many and varied. New product enhancements and announcements focus on pulse surveys, employee gifting, employee resource groups (ERG),…

Read More
More related articles