New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto
By Alex Gaw May 24, 2023
Deloitte Digital: Contact Center Operations Are Changing, and Leaders Are Being Responsive New realities are driving the transformation of contact center operations, and service organizations are building new pathways toward better service...
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CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce
- By Alex Gaw May 22, 2023
8x8 Helps Welsh Water Turn on the Tap 8x8, the enterprise communications firm from Campbell, California, says its CPaaS Video Interaction API is being deployed by water services company Welsh Water to improve the public utility’s efficiency...
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CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage
- By Alex Gaw May 15, 2023
SugarCRM to Help Australia’s Barnardos Care for Vulnerable Children SugarCRM has been selected by Barnardos, one of Australia’s largest children’s charities, to help the organization carry out its mission of caring for children at risk of...
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Airship Launches No-Code App Experience Editor
- By Alex Gaw May 10, 2023
Mobile app experience provider Airship recently unveiled App Experience Editor, a no-code native app editing engine, as part of move to innovate and upgrade the company’s App Experience Platform. The new utility, together with Airship...
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Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail
- By Alex Gaw May 4, 2023
Denmark’s Agillic is the Choice of Touring Specialist Greenland Travel Danish software firm Agillic has been selected by tour operator Greenland Travel to enhance its marketing efforts and create tailored travel experiences for customers. With...
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New Research from Merkle, Conduent, ManageEngine, Airship, and NTT Data
- By Alex Gaw May 4, 2023
Merkle: New B2B Superpowers Index Report Unveils Findings Safety, trust, and CX are crucial for achieving success in a competitive business-to-business (B2B) marketplace, reveals the 2023 B2B Superpowers Index, a research report from Merkle that...
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New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio
- By Alex Gaw May 1, 2023
Interact Software Acquires Sideways 6 to Boost Employee Engagement Intranet solution provider Interact Software is acquiring Sideways 6, the software company that harnesses employee ideas to help companies increase employee engagement. Financial...
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Tealium Unveils Consent Integrations for Integration with Market-Leading CMPs
- By Alex Gaw May 1, 2023
Tealium, a provider of a customer data platform (CDP) and data orchestration tools, has launched a new feature called Consent Integrations for Tealium iQ (TiQ), the company’s tag management solution. Offering plug-and-play integration...
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Customer Wins for 3CLogic, WebEngage, Explorance, Oracle, and Freshworks
- By Alex Gaw May 1, 2023
3CLogic Elevates the Patient and Employee Experience at North Mississippi Health Services 3CLogic, the Maryland-based provider of a voice-enabling cloud contact center solution, announced the recent selection of its platform by North...
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Meera and Five9 Team Up, Deploying AI to Resolve Common Call Center Issues
- By Alex Gaw April 28, 2023
Meera, the maker of an automated conversational text messaging platform, is partnering with cloud contact center firm Five9 in a collaboration that leverages AI to streamline call centers and deliver better CX. Specifically designed to help...
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Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr
- By Alex Gaw April 27, 2023
Tattle is Colectivo Coffee’s Partner of Choice Tattle, the CX improvement platform designed for the hospitality industry, is the partner of choice for Colectivo Coffee, a specialty coffee roaster headquartered in Milwaukee, Wisconsin. The...
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New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly
- By Alex Gaw April 21, 2023
1E: IT Managers Say “No” to Surveillance Tech Monitoring Employee Productivity A majority of IT managers do not favor the use of productivity surveillance technology, and believe that tools for monitoring employee productivity and tracking...
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New Research from Merkle, Qualtrics, and Workhuman-Gallop Collab
- By Alex Gaw April 11, 2023
Merkle: Consumers Prefer Rewards for Everyday Needs, Like Groceries The new 2023 Consumer Prizing Report from data-driven CX management services provider Merkle reveals that nearly three-quarters of consumers prefer grocery gift cards as a...
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Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment
- By Alex Gaw April 10, 2023
ServiceNow to Transform NASCAR EX to a Productive and Engaged Workforce ServiceNow is teaming up with NASCAR on a two-pronged mission to transform the auto racing company’s employee experience and to keep workers productive and engaged. For...
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The Digital Economy Spurs New Expectations and Opportunities
- By Alex Gaw April 10, 2023
New research from Adobe reveals that the digital economy—the result of companies undertaking digital transformation—is creating new rules, expectations, and opportunities. The research, first unveiled during the Adobe Summit...
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New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured
- By Alex Gaw April 6, 2023
Braze to Acquire North Star, Exclusive Reseller in Australia and New Zealand Braze, the New York City-based provider of a customer engagement platform used by enterprises for multichannel marketing, has entered into a definitive agreement to...
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