New CX Research from Northridge, CX Live, Jitterbit, Telus International, and Airship
By Alex Gaw June 15, 2023
Northridge Group: Consumers Less Happy with Service than Businesses Think Featuring insights aimed at helping businesses to benchmark and improve their customer service, the report also notes that chatting with an agent...
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STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News
- By Alex Gaw June 14, 2023
Investor Consortium Completes Acquisition of Momentive Global An investor consortium led by Symphony Technology Group (STG) has completed the acquisition of Momentive Global, the maker of the survey platform SurveyMonkey, in an all-cash...
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CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
- By Alex Gaw June 7, 2023
Vonage is Chosen by KDDI Web Communications to Advance Digital Transformation and Customer Engagement for Businesses in Japan Cloud communications provider Vonage announced a new collaboration with KDDI Web Communications to bring the...
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CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory
- By Alex Gaw June 5, 2023
Oracle Cloud Helps Prada Group Elevate CX Oracle is deploying its cloud-based retail solutions at the Prada Group, the Italian luxury fashion house specializing in leather handbags, shoes, ready-to-wear, and fashion accessories. Through the...
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CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer
- By Alex Gaw June 2, 2023
Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed...
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New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto
- By Alex Gaw May 24, 2023
Deloitte Digital: Contact Center Operations Are Changing, and Leaders Are Being Responsive New realities are driving the transformation of contact center operations, and service organizations are building new pathways toward better service...
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CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce
- By Alex Gaw May 22, 2023
8x8 Helps Welsh Water Turn on the Tap 8x8, the enterprise communications firm from Campbell, California, says its CPaaS Video Interaction API is being deployed by water services company Welsh Water to improve the public utility’s efficiency...
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CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage
- By Alex Gaw May 15, 2023
SugarCRM to Help Australia’s Barnardos Care for Vulnerable Children SugarCRM has been selected by Barnardos, one of Australia’s largest children’s charities, to help the organization carry out its mission of caring for children at risk of...
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Airship Launches No-Code App Experience Editor
- By Alex Gaw May 10, 2023
Mobile app experience provider Airship recently unveiled App Experience Editor, a no-code native app editing engine, as part of move to innovate and upgrade the company’s App Experience Platform. The new utility, together with Airship...
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Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail
- By Alex Gaw May 4, 2023
Denmark’s Agillic is the Choice of Touring Specialist Greenland Travel Danish software firm Agillic has been selected by tour operator Greenland Travel to enhance its marketing efforts and create tailored travel experiences for customers. With...
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New Research from Merkle, Conduent, ManageEngine, Airship, and NTT Data
- By Alex Gaw May 4, 2023
Merkle: New B2B Superpowers Index Report Unveils Findings Safety, trust, and CX are crucial for achieving success in a competitive business-to-business (B2B) marketplace, reveals the 2023 B2B Superpowers Index, a research report from Merkle that...
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New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio
- By Alex Gaw May 1, 2023
Interact Software Acquires Sideways 6 to Boost Employee Engagement Intranet solution provider Interact Software is acquiring Sideways 6, the software company that harnesses employee ideas to help companies increase employee engagement. Financial...
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Tealium Unveils Consent Integrations for Integration with Market-Leading CMPs
- By Alex Gaw May 1, 2023
Tealium, a provider of a customer data platform (CDP) and data orchestration tools, has launched a new feature called Consent Integrations for Tealium iQ (TiQ), the company’s tag management solution. Offering plug-and-play integration...
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Customer Wins for 3CLogic, WebEngage, Explorance, Oracle, and Freshworks
- By Alex Gaw May 1, 2023
3CLogic Elevates the Patient and Employee Experience at North Mississippi Health Services 3CLogic, the Maryland-based provider of a voice-enabling cloud contact center solution, announced the recent selection of its platform by North...
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Meera and Five9 Team Up, Deploying AI to Resolve Common Call Center Issues
- By Alex Gaw April 28, 2023
Meera, the maker of an automated conversational text messaging platform, is partnering with cloud contact center firm Five9 in a collaboration that leverages AI to streamline call centers and deliver better CX. Specifically designed to help...
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Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr
- By Alex Gaw April 27, 2023
Tattle is Colectivo Coffee’s Partner of Choice Tattle, the CX improvement platform designed for the hospitality industry, is the partner of choice for Colectivo Coffee, a specialty coffee roaster headquartered in Milwaukee, Wisconsin. The...
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