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CX surveys and research studies

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.

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CX acquisitions and funding news

New Funding for Beaconstac, Akia, and Inbenta

New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.

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CX customer wins and case studies

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.

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Customer Data Platform surveys and research studies

New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom

Treasure Data: CDPs No Longer a Luxury But a Martech Staple Customer data platforms (CDPs) have evolved from being an emerging technology to becoming the centerpiece of the martech stack, demonstrating the maturation of the technology from...

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CX acquisitions and funding news

New Acquisitions by Publicis, Telus International, Alchemer, and Bridgepointe Technologies

Publicis Groupe Acquires Marketing Technology Company Yieldify Publicis Groupe, the French multinational ad agency and public relations firm that is also one of the world’s largest marketing and communications companies by revenue, is...

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Customer data platforms

Customer Data Platform News from Acquia, Tealium, Meiro, and Appier

Acquia Launches CDP Enhancements Acquia, the open digital experience company, has introduced enhancements to its customer data platform (CDP) that strengthen the product’s central role in composable customer data strategies. The...

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CX acquisitions and funding news

M&A: Airtel Buys Lemnisk Stake, Nosto Bags Findologic, GetResponse Closes Recostream Deal

Airtel Acquires Lemnisk Stake in Plan to Build Largest CDP Bharti Airtel, a major telecommunications services provider from India, has acquired a strategic stake in fellow Indian company Lemnisk, a marketing automation firm, for a planned...

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CX surveys and case studies

New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY

Info-Tech: IT Service Desks Should Focus on Customer Feedback Global IT advisory firm Info-Tech Research Group has published a new industry research blueprint to help IT service desks provide greater customer satisfaction. Rather than relying on...

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CX customer wins and case studies

New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42

Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...

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CX acquisitions and funding news

New Funding for MessageGears, 15Five, Darwin CX, and Chattermill

MessageGears Receives $62 Million MessageGears, the provider of a customer engagement platform for consumer brands, recently completed a $62 million growth financing round led by Long Ridge Equity Partners, with participation...

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Twilio delisting from stock exchange

Twilio is Voluntarily Delisting from Long-Term Stock Exchange

Twilio, the San Francisco-based provider of a customer engagement platform, is voluntarily delisting its Class A common stock from the Long-Term Stock Exchange (LTSE), the company said in an announcement on December 9. Dual-listed on both the...

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Digital infrastructure for CX

Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX

Not many companies have succeeded in the digital transformation necessary to achieve successful hybrid CX, and fewer than 1 in 7 marketers say they have a digital infrastructure to deliver mature hybrid models, according to a new study from the CMO...

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Virtual customer support

Virtual CX Will Become a Mainstream Frontline Support Channel by 2028

Customer support provided or obtained through virtual environments will grow within the next five years as virtual interactions join traditional and digital frontline-support channels, according to new research from UK cloud communications provider...

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CX customer wins and case studies

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...

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CX surveys and research studies

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

Partnership for Public Service: Government Must Invest in CX Budgets of Agencies The U.S. federal government needs to fully fund the CX budgets of official agencies if it wishes to invest in the capacity of those bodies to compile and use...

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CX Customer Wins and Case Studies

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...

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