Building the World's Largest Community of CX Professionals

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About Dash Network

Dash Network is an independent, integrated B2B research, events, and digital media platform focused on best business practices and technology solutions for the global Customer Experience market.

Dash Network’s vision is to build the world’s largest community of CX professionals. Dash Network’s mission is to provide valuable, unbiased insights and informational resources to help CX industry professionals with effective strategic planning for their product, go-to-market, experience design, and implementation initiatives, as well as enabling a robust and engaged community in which to share best practices.

To achieve this mission, Dash Network provides a unique, CX-focused, full-service content and marketing solution, designed to extend the market reach of corporate brands and product messaging across numerous content types and channels, further qualifying potential purchasers throughout the process.

Dash Research, the market intelligence arm of Dash Network, leverages robust market intelligence methodologies to identify and analyze the market trends that will define the next stage of CX evolution. Our veteran research analysts utilize proprietary research to create and curate engaging content that provides essential market insights to help industry participants with their strategic planning and go-to-market initiatives. Dash Network utilizes this content in multiple forms to help its clients target key audiences through its digital platform and in-person events. Dash Network crafts custom marketing solutions for any product, service or overarching corporate strategy with unparalleled engagement and ROI.

DASH RESEARCH

Dash Research’s industry analysts provide in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user demand dynamics across industry sectors. Dash’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding customer data & analytics, personalization and optimization, customer feedback measurement, and other key topics.

DIGITAL MEDIA

Dash Network’s digital media platform provides daily news and analysis, combined with editorial insight and features, for the global CX ecosystem. Utilizing a stream of high-quality editorial content and proprietary research, Dash Network’s media platform provides an educational conduit and online community for customers to reach target audiences through a suite of curated digital media products and services, which include content creation, thought leadership, brand awareness, and lead generation.

DASH EVENTS

Dash Network’s research-led events create an educational setting for global CX professionals to assemble in both virtual and in-person event environments, providing them the ability to crowdsource mission-critical business intelligence, establish and expand key relationships, and conduct meaningful business. With plans to host virtual online seminars, global conferences, and exclusive executive summits, Dash Network’s events will provide its online community multiple opportunities to engage directly with their peers and partners throughout the year.

DASH TRAINING

Dash Network’s online training platform is a tool for CX professionals and decision makers to upskill their knowledge and grow their network by working with industry peers to solve challenging issues and formulate successful business strategies. Dash Network’s training programs will explore and dissect various CX technologies, methodologies, and best practices through an ongoing quarterly curriculum.

TEAM


Clint Wheelock

Co-Founder and Chief Executive Officer

Clint Wheelock is the Co-Founder and Chief Executive Officer of Dash Network, bringing to the role more than 17 years of experience in market research and consulting focused on emerging technology markets. Prior to Dash, Wheelock founded Tractica in 2014 with a focus on human interaction with technology including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Tractica was acquired by Informa Group in 2018 and Wheelock subsequently served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility for a team of 400 industry analysts that was formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.

Wheelock was previously founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting in July 2012, after which Wheelock led the rebranded Navigant Research business as its Managing Director. In this role, he managed all aspects of company operations, including research, sales, marketing, finance, and operations, and successfully expanded the business from a startup in January 2009 to a group of 50 employees and a revenue stream of more than $8 million by mid-2014.

Prior to forming Pike Research, Wheelock was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets. Wheelock’s responsibilities included management of the global research organization, the marketing department, and the production and editing group, together consisting of approximately 40 employees. Previously, Wheelock served as Vice President at the NPD Group, a consumer market research firm based in New York, where he launched a new practice focused on wireless technology markets. He also previously served as Research Director at In-Stat, a high-tech market research firm based in Scottsdale, Arizona. Prior experience includes product management and strategic marketing roles at CenturyLink and Verizon Communications. He has additional prior experience in management consulting and private investment banking. Wheelock holds an MBA in telecommunications management from the University of Dallas and a BA in History from Washington & Lee University.


Jonathan Keller

Co-Founder and Chief Revenue Officer

Jonathan Keller is the Co-Founder and Chief Revenue Officer of Dash Network, bringing over 17 years of executive management and revenue generation experience in digital media publishing. Prior to Dash Network, Keller spent 10 years with Light Reading, a digital media, research, and events company serving the global telecommunications market, where he served as Chief Sales Officer, building the company into a $17 million global brand. Light Reading was acquired by Informa Group in 2017 and Keller served as Chief Revenue Officer and Managing Director of Informa’s Light Reading Network, which included media brands such as Light Reading, Telecoms.com, Security Now, Connecting Africa, The Connected Car, and Broadband World News, and over a dozen event brands including The Big 5G Event, 2020 Vision Executive Summit, and NFV Everywhere. Keller led management, brand strategy, and product development, and oversaw a global group of over 80 employees. 

Keller was previously the advertising director for the BizWest Media brand, The Boulder County Business Report, where he led a five-person team responsible for all print, digital and event revenue. Keller guided the company through their transition from print media sales to online digital sales via product development and sales strategy, eventually growing overall digital revenue by triple digits by the end of his first year with the company.

Prior, Keller served as the advertising manager for InnoVision Health Media, where he oversaw east coast operations and revenue for various national B2C print magazine brands. In addition, he spearheaded digital product development and created new revenue streams through online brand monetization. Keller holds a Bachelor of Arts from University of Colorado’s School of Journalism and holds a Recording Engineering Degree from the Conservatory of Recording Arts & Sciences.


Keith Kirkpatrick

Principal Analyst

Keith Kirkpatrick is a Principal Analyst contributing to Dash Research’s CX Advisory Service.  Kirkpatrick, who is based in New York, has more than 25 years of experience in a variety of research, marketing, and consulting-based fields.

Kirkpatrick has authored a range of in-depth reports and market forecast studies covering artificial intelligence, biometrics, data analytics, robotics, high performance computing, and quantum computing, with a specific focus on the use of these technologies within large enterprise organizations and SMBs. He also has established strong working relationships with the international technology vendor community and is a frequent speaker at industry conferences and events.

Kirkpatrick began his career as a financial and technology journalist, and has written for a wide variety of national and trade publications, including BusinessWeek, CNBC.com, Investment Dealers’ Digest, The Red Herring, The Communications of the ACM, and Mobile Computing & Communications, among others.  Kirkpatrick has also developed expertise in primary and secondary research and has authored a wide range of primary market forecast studies for ABI Research, Navigant Research, Omdia, and his own firm, 4K Research & Consulting, LLC. Kirkpatrick is a member of the Association of Independent Information Professionals (AIIP). He holds a dual BA degree in magazine journalism and sociology from Syracuse University.


Sherril Hanson

Senior Analyst

Sherril Hanson is a Senior Analyst contributing to Dash Research’s CX Advisory Service. Hanson brings more than 20 years of experience in technology research and marketing. Prior to Dash Research, Hanson was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Hanson was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support and analyst relations.

Previous experience includes product and project management roles at CenturyLink as well as serving as Manager of Research and Information Services at Visiting Nurse Associations of America. Hanson holds an MBA in Marketing from University of Colorado, Boulder and a BA in Psychology from Rutgers University.


Alex Gaw

Contributing Writer

Alex Gaw is a Contributing Writer at Dash Network, covering news and developments within the global CX market. Prior to his current work at Dash, he was Principal Editor at Village Intelligence, a Los Angeles-based consultancy on technology impacting healthcare and healthcare-related industries. Gaw was also Associate Director for Content Management at Omdia and Informa Tech, where he produced white papers, executive summaries, market insights, blogs, and other key content assets. His areas of coverage spanned the sectors grouped under the Technology vertical, including semiconductors, smart technologies, enterprise & IT, media, displays, mobile, power, healthcare, China research, industrial and IoT, automotive, and transformative technologies.

At IHS Markit, Gaw was Managing Editor of the company’s flagship 75-page IHS Quarterly, covering aerospace & defense, economics & country risk, chemicals, oil & gas, and other IHS verticals. He was Principal Editor of analyst output at iSuppli Corp. and also Managing Editor of Market Watch, a fortnightly newsletter highlighting significant analyst report findings for pitching to the media. He started his career in writing as an Editor-Reporter for The Associated Press.


Sue Marek

Contributing Writer

Sue Marek is a Contributing Writer at Dash Network, focused on news and analysis surrounding CX initiatives in the telecommunications market. Marek is a Denver-based freelance writer that has been reporting on the telecom and tech industries for 30 years. Previously she was the editor in chief at SDxCentral and prior to that the editor in chief of FierceWireless. Sue is a frequent speaker at industry events and has moderated panels for the Consumer Electronics Show, the Competitive Carriers’ Show, The Wireless Infrastructure Show, 5G North America, DC 5G, Interop, and more.