CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons
By Alex Gaw September 23, 2022
By Companies do not collect all the data they need in order to drive positive CX, and the limited data collection is holding back organizations from effectively analyzing data to uncover insights and intelligence that result in meaningful action,...
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New CX Research from FMI, Braze, Heap, Yotpo, and SMG
- By Alex Gaw September 21, 2022
FMI: Inflation is Worrisome for US Food Industry Food retailers and suppliers both agree that the current inflationary economic climate is not favorable to the food industry, states a new report from Food Marketplace Inc. (FMI), the trade...
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New EX-Related Research from Achievers, Qualtrics, and Salesforce’s MuleSoft
- By Sherril Hanson September 13, 2022
By New research shines a light on several employee experience (EX) areas, including solutions that can be leveraged to foster company culture as well as make an enterprise more attractive to talent. Data from the research points to many of the...
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Uncertainty Confronts the Workplace; Employees and HR Feel Pressure
- By Alex Gaw September 12, 2022
As economic headwinds swirl through markets and industries, uncertainty hangs over the workplace today with employees continuing to quit while companies freeze hiring and rescind job offers, according to a new report from performance management...
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New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto
- By Alex Gaw September 8, 2022
Accenture-NASCA: State Chief Administrators Can Help Improve Government Customer Service Citizens wish for new and improved digital services from their governments, and the chief administrators in each state are uniquely positioned to help meet...
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New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly
- By Alex Gaw August 29, 2022
451 Research: Conversation Automation Is a Must for Companies Businesses that adopt conversation automation solutions powered by artificial intelligence (AI) are more likely to stand out in the market and successfully engage with today’s savvy...
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New Research from Five9, West Monroe, Equisoft, TechSee, and UJET
- By Alex Gaw August 22, 2022
Five9: Contact Centers Are Putting Greater Importance on Employee Experience Nine out of 10 contact centers are increasing their focus on agent and employee experience (EX) because the role of the customer service representative has changed...
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New Harvard Publications Report: Effective Customer Engagement is Critical
- By Alex Gaw August 1, 2022
Effective customer engagement is especially critical to businesses today as the world braces for an economic downturn, according to new research from the publishing group at Harvard University. And yet, various obstacles prevent businesses from...
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New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others
- By Sherril Hanson July 27, 2022
Benefex: Great Expectations – Understanding employee needs and drivers in the new world of work New data from Benefex points to the increasingly elevated expectations of employees of their employers. More than three quarters (77%) of workers...
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New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile
- By Alex Gaw July 25, 2022
This is the latest Dash Network roundup of new and recent research from the field. Details follow below. Podium: Small Business Owners Are Struggling with Burnout, Losing Hope More than 7 in 10 small business owners (SMBs) feel burned out...
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Persado Launches Customer Motivation Report
- By Alex Gaw July 22, 2022
A new report from Persado surveys the impact of brand language, emotions, and context on consumer behavior, highlighting the type of language and approaches that best resonate with customers, while also creating a blueprint for brands looking to...
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Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity
- By Alex Gaw July 15, 2022
The research highlighted in this roundup points to the myriad challenges confronting companies in the face of an empowered and much more informed consumer base. Across brands and industries, customers are vocal about their preferences—on the...
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Latest Research
CX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read MoreOmnichannel Customer Engagement
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
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