New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone
By Alex Gaw February 3, 2023
By Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.
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Research on Diversity, Equity, and Inclusion Shows Room for Improvement
- By Sherril Hanson January 27, 2023
By QuestionPro Workforce president Sanja Licina discusses key findings from the company's recent study on diversity, equity, and inclusion.
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CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk
- By Sherril Hanson January 27, 2023
Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping...
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Healthcare Workers Struggle With EX; Patient Experience Lags
- By Sherril Hanson January 25, 2023
Subpar healthcare employee experience (EX) is having a dampening effect on the quality of patient experience (PX), according to a new Qualtrics study.
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CX Implications of Hospitality Tech Study Data
- By Sherril Hanson January 23, 2023
Hospitality Technology has released a Lodging Technology Study, as well as a Customer Engagement Study with data pointing to particular areas of focus for customer experience. Some of the findings coincide well with the market drivers of CX in...
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New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom
- By Alex Gaw January 18, 2023
Treasure Data: CDPs No Longer a Luxury But a Martech Staple Customer data platforms (CDPs) have evolved from being an emerging technology to becoming the centerpiece of the martech stack, demonstrating the maturation of the technology from...
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EX-Related Research from isolved, Reward Gateway, UKG, and WTW
- By Sherril Hanson January 13, 2023
isolved Survey Data Points to Job Security Concerns and Ongoing Recruiting and Retention Challenges isolved’s year-end survey, Pause, Pivot or Plan: HR Trends of 2023, shows that some of the pain points from last year, such as retention and...
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New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY
- By Alex Gaw December 29, 2022
Info-Tech: IT Service Desks Should Focus on Customer Feedback Global IT advisory firm Info-Tech Research Group has published a new industry research blueprint to help IT service desks provide greater customer satisfaction. Rather than relying on...
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Research from Qualtrics Shows Government Agencies Struggle with CX, EX Issues
- By Sherril Hanson December 20, 2022
Dr. Sydney Heimbrock, Chief Industry Advisor for Government, Qualtrics Qualtrics recently published the 2023 Government Experience Trends Report, which shows that government leaders are struggling to understand the gap between expectations and...
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Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX
- By Alex Gaw December 19, 2022
Not many companies have succeeded in the digital transformation necessary to achieve successful hybrid CX, and fewer than 1 in 7 marketers say they have a digital infrastructure to deliver mature hybrid models, according to a new study from the CMO...
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Layoffs Are Taking a Toll on Employee Wellbeing
- By Sherril Hanson December 16, 2022
Another day, another set of research data pointing to the sub-optimal state of employee experience (EX). The Workforce Institute at UKG recently released data that said nearly half of employees worldwide (46%), including one-third of C-level...
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EX Research from Achievers, Aon, Mercer Marsh Benefits, REBA, Sage, and Workhuman
- By Sherril Hanson December 14, 2022
HR Leaders Look Toward Increasing Productivity as Recession Fear Looms A new report from Achievers Workforce Institute shows that HR leaders are worried about a coming recession, and increasing productivity tops their list of objectives. The...
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Latest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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