Building the World's Largest Community of CX Professionals

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Amdocs Customer Engagement eBook

This Amdocs Customer Engagement eBook provides insights on the 'customer of today' an introduces Amdocs Customer Engagement; the tool that enables contact center and retail shop agents to manage all aspects of the customer relationship from a...

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Latest Research

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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