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M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb

In this latest M&A roundup, among the acquisitions that published financial details of their transactions were two that fetched hundred-million-dollar prices. The buyout by Concentrix of ServiceSource was the larger deal, passing the $130...

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CX acquisitions

M&A News: StackCommerce, Kantar, and Gupshup are Among Buyers in April

Among the mergers and acquisitions that took place toward the end of April are the six buyouts highlighted in this roundup involving the areas of e-commerce, unified marketing measurement, conversational intelligence, sales enablement, webcasting,...

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CX acquisition

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Press Ganey, the healthcare company from South Bend, Indiana, that develops and distributes patient satisfaction surveys used in many US hospitals, announced on April 27 it had completed the acquisition of Forsta, the New York City-based provider...

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Medallia Latin America

Medallia Bets on Latin American Growth with CXTeam Acquisition

Dash Research has been interviewing industry leaders in the customer insights and feedback space, and many report that the Latin America market is showing promise, with increasing adoption driven by a desire to provide closed-loop feedback....

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CX acquisitions and funding

M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More

Three acquisition and partnership deals are highlighted in this M&A update, involving ActionIQ and InfoSum, Orion Advisor Solutions and Redtail Technology, and Quinyx and Concrete. On the funding front, the newsmakers are UserZoom, Thoma Bravo,...

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CX mergers and funding

New in M&A: Mastercard and TTEC Complete Their Acquisitions; NICE and Deutsche Telekom Subsidiary Team Up

Among the recent clutch of M&A deals are the three transactions highlighted below, including the acquisitions process finally concluding for two companies: in the first case for Mastercard, which had set out to acquire personalization provider...

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CX acquisitions and funding

M&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena

In this M&A and funding roundup: Cyara acquires Botium; SaaS Group purchases Pipeline CRM; Gupshup Buys Active.Ai; Netcore Cloud acquires majority stake in Unbxd; and Caplena flourishes with seven-figure seed money. Cyara Closes Acquisition...

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employee experience acquisition

Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform

The CX and employee experience (EX) sectors have been dynamic ones in terms of merger and acquisition (M&A) activity over the past few years, with companies looking to ensure they have a play in multiple technology segments and can provide a...

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acquisitions and investment

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

In this roundup, Leapsome and Level AI lead a group of four CX-oriented providers in raising fresh capital, together bringing in a total of $80 million in funding rounds; Alliants and AmplifAI are the two other recent recipients of new investments....

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customer data analytics

Zeta Acquires ArcaMax to Enhance Data Cloud

Zeta Global, the data-driven marketing technology company that is also widely acknowledged to be the business world’s third-largest dataset repository after Google and Facebook, has entered into an agreement to acquire ArcaMax, a key provider in...

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customer feedback management

North Highland Acquires Decooda to Accelerate Data-Driven Insights

North Highland, the Atlanta-based employee-owned global management consultancy focused on issues relating to change and transformation, has acquired Decooda, another Atlanta-headquartered firm and the provider of a cloud customer feedback...

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CX funding and acquisitions

Funding and M&A: Emplifi, Birdeye, inFeedo, Affogata, and Dixa

CX funding activity rises to the forefront in this roundup with the achievement of fresh capital infusion or new equity investment for Ohio-based Emplifi, Birdeye from California, inFeedo in New York City, and Israel-based provider Affogata. The...

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Latest Research

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

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