NOW PART OF THE FUTURUM GROUP

Learn More
CX acquisitions and funding news

New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio

Interact Software Acquires Sideways 6 to Boost Employee Engagement Intranet solution provider Interact Software is acquiring Sideways 6, the software company that harnesses employee ideas to help companies increase employee engagement. Financial...

Read More
Zoom acquires Workvivo

Zoom to Acquire Workvivo

Zoom has announced it will be acquiring employee experience platform provider Workvivo. Workvivo is a comprehensive platform, including technologies that touch on many of the most important contributors to employee experience (EX):...

Read More
CX mergers and acquisitions

New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured

Braze to Acquire North Star, Exclusive Reseller in Australia and New Zealand Braze, the New York City-based provider of a customer engagement platform used by enterprises for multichannel marketing, has entered into a definitive agreement to...

Read More
Concentrix merges with Webhelp

Concentrix to Combine with Webhelp in $4.8 Billion Deal

Concentrix Corporation, the provider of CX services and technologies headquartered in Fremont, California, has entered into an agreement to combine with Webhelp, the business process outsourcing (BPO) and consultancy company based in Paris, France,...

Read More
CX acquisitions and funding news

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada...

Read More
CX acquisitions and funding news

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

Empyrean Acquires Enspire, and Launches New Integrated Solution Empyrean, the human resource technology and services company, has acquired communication and engagement platform Enspire. Based in Houston, Texas, Empyrean is best known for...

Read More
Birdeye acquisition of Cube Online

Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand

Dave Lehman, COO and President of Go-To-Market for CX platform Birdeye, discusses his company's acquisition of Cube Online.

Read More
CX funding and M&A announcements

New Funding for Workday Ventures, Ushur, OneSignal, and Cleary

New CX-related venture fund, startup investment, and acquisition news from several key players in the CX/EX technology ecosystem.

Read More
Mitel plans to acquire Unify

Mitel Enters Talks to Acquire Unify

Mitel has announced plans to acquire Unify from Atos, a move that would create a more significant player in the global unified communications market.

Read More
CX mergers and acquisitions

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

CX mergers & acquisition news from Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna shows the importance of combining capabilities.

Read More
CX acquisitions and funding news

New Funding for Beaconstac, Akia, and Inbenta

New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.

Read More
The Futurum Group Acquires Dash Network

Dash Network Joins The Futurum Group

We were pleased to announce this week that Dash Network has been acquired by The Futurum Group, a family of industry research, advisory, and media companies focused on analyzing emerging and market-disrupting technologies. Headquartered in Austin,...

Read More

Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

Read More

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

Read More

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

Read More

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

Read More