InMoment Adds Several Enhancements to its XI Platform
By Sherril Hanson February 3, 2023
By Sandeep Garg, chief product officer for InMoment, discusses the company's recent enhancements to its XI platform.
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Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam
- By Sherril Hanson February 1, 2023
Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.
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CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk
- By Sherril Hanson January 27, 2023
Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping...
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SugarCRM Debuts New Digital Self-Service Capabilities
- By Keith Kirkpatrick January 26, 2023
By SugarCRM has announced digital self-service capabilities that are aimed at middle market business-to-business (B2B) companies.
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EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink
- By Sherril Hanson January 24, 2023
Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that...
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Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News
- By Sherril Hanson January 18, 2023
Broadvoice Introduces CCaaS Platform in North America Broadvoice has announced the launch of the GoContact omnichannel cloud contact center solution for business customers in North America. Broadvoice acquired GoContact in July 2021, and...
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Customer Data Platform News from Acquia, Tealium, Meiro, and Appier
- By Alex Gaw January 10, 2023
By Acquia Launches CDP Enhancements Acquia, the open digital experience company, has introduced enhancements to its customer data platform (CDP) that strengthen the product’s central role in composable customer data strategies. The...
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EX News from Gloat, Gympass, TaskHuman, Thrive Global, Quantum Workplace, and Workhuman
- By Sherril Hanson January 9, 2023
Gloat Adds Feedback Functionality to Platform Gloat has expanded its AI-Powered Talent Marketplace platform by adding My Team, a tool which enables managers to convey feedback to employees in real time. The feature allows managers and employees...
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CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall
- By Sherril Hanson December 16, 2022
Chatmeter Enhances Platform Chatmeter announced additional features for its marketing and online reputation management platform designed to improve customer loyalty and enable real-time CX responsiveness. Actions and enhancements...
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EX Announcements from Ceridian, Leapsome, LumApps, UKG, Culturro, MeBeBot, and LumApps
- By Sherril Hanson December 6, 2022
Ceridian Expands Dayforce Human Capital Management solution provider Ceridian launched new enhancements designed to create a more personalized employee experience. “Today’s modern workforce requires agility, continuity, and adaptability...
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Forsta Launches Predictive NPS
- By Sherril Hanson December 5, 2022
At the Web Summit in early November, Forsta introduced Predictive NPS (pNPS), a capability that will help customers fill in knowledge gaps caused by the majority of customers not participating in feedback opportunities. This functionality was...
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Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom
- By Sherril Hanson December 2, 2022
Amazon Connect Introduces New Functionalities Amazon Connect Customer Profiles now allow agents to view additional customer information from Customer Profiles that are stored in the Connect Agent Application. This allows for more personalized...
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