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Qualtrics employee experience products

Qualtrics Introduces Employee Experience ID and Employee Journey Analytics

Qualtrics, the provider of a cloud-based subscription software platform for experience management, announced two recent additions to a core experience module aimed at helping companies better understand the full employee journey, with the twin...

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Oracle customer experience

Oracle Adds Customer Data Platform Functionality to Oracle Service

Oracle recently announced an update to Oracle Service with new functionality that embeds data from Oracle Unity Customer Data Platform (CDP). The two CX apps are components of Oracle Fusion Cloud CX, and together they leverage artificial...

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Employee experience product announcements

Microsoft Viva Goals Module Highlights a Roundup of New EX Products

New product launches in the employee experience (EX) segment focus on some of the friction points in an employee’s journey – performance management and goal setting, communication, training, and career growth. Microsoft deepens the Viva...

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Employee engagement

Qualtrics Launches New Products and Announces a Strong 1Q22

Qualtrics announced a strong 1Q 2022, with total revenue for the first quarter of $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8...

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customer insights product announcements

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

The past few years have seen an explosion in customer data type and channel options, and providers in the customer insights and feedback segment have responded by offering a wide range of comprehensive solutions to support not just engaging and...

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Oracle employee experience platform

Oracle Introduces End-to-End Employee Experience Platform

The employee experience (EX) market ecosystem contains a wide variety of technology vendors, some of which focus on large, comprehensive, enterprise-wide solutions, while others have niche offerings in areas such as communications, surveying or...

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cloud contact center as a service

Google Launches Cloud Contact Center AI Platform

Underscoring its goal to provide a complete out-of-the-box, end-to-end offering for contact centers, Google announced a full-fledged platform solution that brings together artificial intelligence (AI) capabilities, cloud-scalable structure, and...

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NICE Features New AI-Powered Robotic Process Automation

NICE, the provider of cloud-native CX solutions, is introducing new Robotic Process Automation (RPA) capabilities for its software that the company says helps organizations with digitizing and automating processes to boost the return on investment...

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Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX

Twilio Segment, a customer data platform (CDP) provider, has released a toolkit that the company says allows developers to create and tailor unique CXs intended to deliver greater customer engagement (CE). The Twilio Segment Developer Toolkit...

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Latest Research

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

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