Qualtrics Introduces Employee Experience ID and Employee Journey Analytics
By Alex Gaw May 20, 2022
Qualtrics, the provider of a cloud-based subscription software platform for experience management, announced two recent additions to a core experience module aimed at helping companies better understand the full employee journey, with the twin...
Read MoreOracle Adds Customer Data Platform Functionality to Oracle Service
By Alex Gaw May 20, 2022
Oracle recently announced an update to Oracle Service with new functionality that embeds data from Oracle Unity Customer Data Platform (CDP). The two CX apps are components of Oracle Fusion Cloud CX, and together they leverage artificial...
Read MoreMicrosoft Viva Goals Module Highlights a Roundup of New EX Products
By Sherril Hanson May 19, 2022
New product launches in the employee experience (EX) segment focus on some of the friction points in an employee’s journey – performance management and goal setting, communication, training, and career growth. Microsoft deepens the Viva...
Read MoreQualtrics Launches New Products and Announces a Strong 1Q22
By Sherril Hanson May 4, 2022
Qualtrics announced a strong 1Q 2022, with total revenue for the first quarter of $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8...
Read MoreAlchemer, Content Guru, Medallia, Others Launch New Products, Enhancements
By Sherril Hanson April 26, 2022
The past few years have seen an explosion in customer data type and channel options, and providers in the customer insights and feedback segment have responded by offering a wide range of comprehensive solutions to support not just engaging and...
Read MoreOracle Introduces End-to-End Employee Experience Platform
By Sherril Hanson April 15, 2022
The employee experience (EX) market ecosystem contains a wide variety of technology vendors, some of which focus on large, comprehensive, enterprise-wide solutions, while others have niche offerings in areas such as communications, surveying or...
Read MoreGoogle Launches Cloud Contact Center AI Platform
By Alex Gaw March 29, 2022
Underscoring its goal to provide a complete out-of-the-box, end-to-end offering for contact centers, Google announced a full-fledged platform solution that brings together artificial intelligence (AI) capabilities, cloud-scalable structure, and...
Read MoreNICE Features New AI-Powered Robotic Process Automation
By Alex Gaw December 28, 2021
NICE, the provider of cloud-native CX solutions, is introducing new Robotic Process Automation (RPA) capabilities for its software that the company says helps organizations with digitizing and automating processes to boost the return on investment...
Read MoreTwilio Segment Unveils Developer Toolkit to Craft Distinctive CX
By Alex Gaw August 24, 2021
Twilio Segment, a customer data platform (CDP) provider, has released a toolkit that the company says allows developers to create and tailor unique CXs intended to deliver greater customer engagement (CE). The Twilio Segment Developer Toolkit...
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