Latest Industry News
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears. …
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey….
Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year…
Acquired Companies Include Boast, Cured, and AdaptCX
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front with Banzai International, Boast, Innovaccer, Cured,…
Topics Include Top CX Trends for 2024, AI and CX, and an Emerging AI Gap
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Contentsquare, Zendesk, and LivePerson. …
Featured Insights
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, Adobe, and MongoDB earnings, Arm & Cadence’s automotive collaboration, AI innovation at SxSW 2024, Plus’s L4 trucking wins with long term partnerships, and the Six Five Summit 2024.
IBM’s z/OS Container Platform Revolutionizes Mainframe Computing by Seamlessly Integrating Containerization and Kubernetes
Steven Dickens, Vice President and Practice Lead at The Futurum Group, shares his insights on the groundbreaking IBM z/OS Container Platform, highlighting its seamless integration of containerization and Kubernetes into mainframe computing.
New GPT Capabilities Designed to Allow Bots to Proactively Address Problems
Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s planned acquisition of Service Automation Provider Ultimate and discusses how certain capabilities will help drive more adoption of automated bots.
Latest Research
In our latest research brief, Revolutionizing Conference Spaces: Embracing Multi-Camera Solutions for High-Impact Spaces, done in partnership with Crestron, delves into the transformative power of…
The Futurum Group’s latest research brief, Future-Proof Your Linux on Z and LinuxONE Infrastructure with Velocity Software: Insights into Performance Management and Modernization, we explore…
The Futurum Group’s latest research brief, Integrating Cloud and Mainframe: Rocket Software’s Vision for Data-Driven Futures, done in partnership with Rocket Software, we talk through…
The Futurum Group’s latest research brief, Rocket Software’s Blueprint for Data Excellence: Unlocking Business Growth through Data Analytics, AI and Compliance, completed in partnership with…
Latest Insights
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, Adobe, and MongoDB earnings, Arm & Cadence’s automotive collaboration,…
IBM’s z/OS Container Platform Revolutionizes Mainframe Computing by Seamlessly Integrating Containerization and Kubernetes
Steven Dickens, Vice President and Practice Lead at The Futurum Group, shares his insights on the groundbreaking IBM z/OS Container Platform, highlighting its seamless integration…
New GPT Capabilities Designed to Allow Bots to Proactively Address Problems
Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s planned acquisition of Service Automation Provider Ultimate and discusses how certain capabilities will help drive…
Graphiant Network Edge Is Selected by Rampact CIO to Boost Agility, Improve Connectivity, and Provide Cost Savings to South Carolina Municipality
The Futurum Group’s Ron Westfall assesses why Graphiant Network Edge can streamline the provisioning of connectivity solutions with built-in security at a fraction of the…
RingCentral Elevates Communication with AI-Driven Innovations
Craig Durr, Practice Lead, Workplace Collaboration, at The Futurum Group, delves into RingCentral’s strategic AI enhancements and new product launches, highlighting their market impact….
Machine Learning Drives Increased Growing Yield for Fresh Fruit and Vegetables at Massive Scale
Alastair Cooke, CTO Advisor at The Futurum Group, shares his insights on how Nature Fresh Farms has boosted productivity using machine learning. More strawberries per…
NEWS BY INDUSTRY
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto and MoEngage.
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their partners Douglas, a global B2B travel platform, and Miramar Group.
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears.
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners the University of Utah Health, Leslie’s Inc., and HTeaO.
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey.
Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year went underway.
Acquired Companies Include Boast, Cured, and AdaptCX
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front with Banzai International, Boast, Innovaccer, Cured, GTS, and AdaptCX.
Topics Include Top CX Trends for 2024, AI and CX, and an Emerging AI Gap
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Contentsquare, Zendesk, and LivePerson.
New Partners Include Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of CX wins for MoEngage, 8x8, and Algolia in initiatives with Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical.
Flywheel and LiveVox Become Omnicom and NICE Properties
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front involving Omnicom, Flywheel Digital, NICE, LiveVox, ServiceNow, and UltimateSuite.
The Futurum Group’s Steven Dickens reviews mainframe modernization in 2023, with AI and mainframes sharing the spotlight, and looks to 2024, which is promising for modernization with diverse approaches and open source.
Quiq Offering Spans Digital Messaging and AI-Based Contact Center
Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique.
Partners Include BSH Group, Miller Insurance, and Accent Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Medallia, Salesforce, and Amperity in their partner initiatives with BSH Group, Miller Insurance, and Accent Group.
Data Usage, Perception Gap Between Brands and Consumers, and Cyberthreats to Consumer Data
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Domo, Treasure Data, and Apple.
Adobe’s Breakup with Figma, the Purchase of Alteryx, and Bazaarvoice’s Acquisition of Granify
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news, featuring the Adobe-Figma breakup, the purchase of Alteryx, and the Bazaarvoice acquisition of Granify.
Partners Include FSIoffice, University of Melbourne, and Asics
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for SugarCRM, Cognizant, and BlueConic in their partner initiatives with FSIoffice, the University of Melbourne, and Asics.
A Deep Dive into the Future
Steven Dickens, VP and Practice Leader with The Futurum Group, shares his perspective on the six key trends shaping 2024.
There Were Plenty of People Talking AI in 2023. Here Are the Ones to Follow.
Mark Beccue, Research Director AI at The Futurum Group, examines the top AI influencers of 2023.