Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences
- June 16, 2021
PROVO and SAN FRANCISCO, June 16, 2021 – Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, and Genesys, a global leader in cloud customer experience and contact center solutions,...
Read MoreBoohoo Group Selects Bloomreach to Power Unified Customer View and Impactful Marketing Campaigns
- June 16, 2021
MOUNTAIN VIEW, CA, June 16, 2021 – Bloomreach, the leader in Commerce Experience™, today announced that Bloomreach Engagement, the company’s Customer Data and Experience Platform (CDXP), has been selected to drive personalized...
Read MoreHeap Unveils Heap Illuminate, A Suite of Tools that Proactively Surface “Unknown Unknowns” in User Behavior
- June 16, 2021
June 16, 2021 - San Francisco Heap, the leading digital insights platform, today announced the release of Heap Illuminate, a suite of capabilities that automatically surface high-impact insights about user behavior on customers’ websites and...
Read MoreTalkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience
- June 15, 2021
SAN FRANCISCO– June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Financial Services Experience Cloud, the industry’s first...
Read MoreNICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls
- June 15, 2021
Hoboken, N.J., June 15, 2021 – NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to...
Read MoreTalkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience
- June 15, 2021
SAN FRANCISCO–June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first...
Read MoreBollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience
- June 15, 2021
June 15, 2021 04:00 AM Eastern Daylight Time PARIS--(BUSINESS WIRE)--Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today announced Bollé Brands, a leading eyewear and head protection group, has...
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Employee Experience
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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