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Customer Insights and Feedback product and partnership announcements

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.

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Customer data platform (CDP) product launches, partnerships, and research studies

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping...

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Digital employee experience product launches and partnerships

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that...

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Contact Center partnerships and product launches

Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News

Broadvoice Introduces CCaaS Platform in North America Broadvoice has announced the launch of the GoContact omnichannel cloud contact center solution for business customers in North America. Broadvoice acquired GoContact in July 2021, and...

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Customer data platforms

Customer Data Platform News from Acquia, Tealium, Meiro, and Appier

Acquia Launches CDP Enhancements Acquia, the open digital experience company, has introduced enhancements to its customer data platform (CDP) that strengthen the product’s central role in composable customer data strategies. The...

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Customer insights and feedback roundup

CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall

Chatmeter Enhances Platform Chatmeter announced additional features for its marketing and online reputation management platform designed to improve customer loyalty and enable real-time CX responsiveness. Actions and enhancements...

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Employee Experience product announcements

EX Announcements from Ceridian, Leapsome, LumApps, UKG, Culturro, MeBeBot, and LumApps

Ceridian Expands Dayforce Human Capital Management solution provider Ceridian launched new enhancements designed to create a more personalized employee experience. “Today’s modern workforce requires agility, continuity, and adaptability...

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Contact Center announcements

Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom

Amazon Connect Introduces New Functionalities Amazon Connect Customer Profiles now allow agents to view additional customer information from Customer Profiles that are stored in the Connect Agent Application. This allows for more personalized...

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Employee Experience product announcements

EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others

Altimetrik Launches Employee Engagement App Altimetrik has introduced a comprehensive employee engagement app that leverages usage-based personalization, AI, and gamification. The DEX app connects all enterprise systems and provides a more...

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Contact center product announcements

CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships

It has been another busy few weeks in the contact center space with announcements about products, integrations, partnerships, and expanded geographic availability. Other news of note included Salesforce’s recent introduction of a contact center...

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Employee experience products and partnerships

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Recent EX announcements feature a lot of focus on frontline workers, with solutions for insights, coaching and rewards, and recognition. Additionally, ADP launched its entry into the voice of the employee (VoE) space, giving its human capital...

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Customer data platform product announcements and platforms

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

The CX technology stack is composed of a variety of solutions that support and create an optimal customer experience. Source: Dash Research Customer data platforms (CDPs) and analytics are a key segment, helping organizations understand how...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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