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Customer experience mergers acquisitions and investments

New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.

Forsta and Rio SEO Combine to Provide Solutions Spanning the Customer Journey Forsta, the New York City-based provider of insight analytics to enterprise customers and market research professionals, is combining capabilities with Rio SEO,...

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Customer experience acquisitions and funding

M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment

Two transactions in this roundup can lay claim to significant funding. Prepaid Technologies acquired Workstride on the heels of receiving $96 million in funding, and Invoca raised $83 million in an equity financing round. Also of interest is...

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Customer experience performance and stock market performance

New Research from Qualtrics Shows CX Quality Impacts Stock Performance

New research from Qualtrics, the experience management (XM) provider, reveals a direct correlation between a company’s CX quality and its stock market performance. Companies with top-rated CX drove greater shareholder value than peers within...

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Customer experience mergers, acquisitions, and funding

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Two large mergers and acquisitions are profiled in this roundup. In the first, US-based Sitel Group is moving to merge with Majorel, located in tiny but affluent Luxembourg in Western Europe. When completed, the merger will result in a colossus...

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M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta

Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two...

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CX mergers, acquisitions, and funding

M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai

Two acquisitions in this new M&A roundup are said to provide industry firsts. Company executives from Airship and Gummicube say the union of the two providers will create the first comprehensive, end-to-end mobile app experience management...

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Middle East customer experience

Middle East Area Companies to Allot Sizable CX Investments This Year

Brands in the Middle East are preparing to bolster their digital CX capabilities, with nearly three-quarters of organizations in the region planning for substantial investments in CX projects this year, according to a report released to coincide...

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CX mergers, acquisitions, funding

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

New acquisitions in this latest M&A roundup include three stateside buyouts and one involving two German-based providers in human capital management (HCM). There is also news on the funding front with the Florida-based creator of a customer...

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Boston Mutual customer experience department

Boston Mutual Announces New CX Department

Boston Mutual Life Insurance Company has created a new department that will align technology and service in one integrated area to support the life insurance carrier’s emphasis and focus on CX. The new department, to be called Customer...

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M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb

In this latest M&A roundup, among the acquisitions that published financial details of their transactions were two that fetched hundred-million-dollar prices. The buyout by Concentrix of ServiceSource was the larger deal, passing the $130...

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Medallia Latin America

Medallia Bets on Latin American Growth with CXTeam Acquisition

Dash Research has been interviewing industry leaders in the customer insights and feedback space, and many report that the Latin America market is showing promise, with increasing adoption driven by a desire to provide closed-loop feedback....

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CX acquisitions and funding

M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More

Three acquisition and partnership deals are highlighted in this M&A update, involving ActionIQ and InfoSum, Orion Advisor Solutions and Redtail Technology, and Quinyx and Concrete. On the funding front, the newsmakers are UserZoom, Thoma Bravo,...

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Latest Research

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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