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CX acquisitions and funding news

Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong

Goodera Raises $10 Million to Scale Employee Volunteering Mission Goodera, the provider of technology-based services aimed at enhancing corporate social responsibility programs, recently raised $10 million in Series A funding as part of the...

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CX acquisitions and funding news

Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io

Swiss Firm Beekeeper Raises $500 Million Beekeeper, the Zurich, Switzerland-based provider of a frontline success system, reported raising $50 million in Series C funding, bringing the company’s total funding to date to more than $100 million....

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CX acquisitions and funding news

New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi

Thoma Bravo and Sunstone Partners Set to Acquire UserTesting for $1.3 Billion Software investment company Thoma Bravo and growth-oriented private equity firm Sunstone Partners will acquire UserTesting, a user experience (UX) insights company and...

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Customer experience acquisitions and funding news

10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds

10KC Announces $56 Million Investment for New World of Work 10KC, the diversity-founded talent experience platform provider also known as Ten Thousand Coffees, recently received an investment of $56 million, its first institutional raise since...

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Tech industry layoffs

Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector

As the end of the year fast approaches, a steady stream of layoffs in the tech sector is getting a lot of attention. Slowdowns in hiring or hiring freezes are occurring and any amount of time spent on LinkedIn is punctuated with more people “Open...

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CX acquisitions and funding news

New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds

GovTech CX Firm Granicus Acquires Rock Solid Granicus, the provider of CX technologies and services for government, has acquired Rock Solid Technologies, the citizen engagement software solutions firm. Financial terms of the deal have not...

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CX recession strategies

Using CX as a Strategy for Managing Economic Downturns

It is no secret that the economy has made life difficult for companies and their customers. Rising prices due to inflation, a challenging interest rate environment, and near-daily predictions of a full-on recession have done little to instill...

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CX funding news

New Funding Activity for Bloomreach, Klaus, and Ovation

Bloomreach Secures $30 Million Credit Facility   Software developer and customer journey orchestrator Bloomreach has entered into a $30 million, three-year credit facility with J.P. Morgan. The $30 million base facility includes a debt...

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CX mergers acquisitions and funding

Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News

Sitel and Majorel Discontinue Merger Talks The Sitel Group and Majorel have formally ended discussions on a proposed merger, the two companies announced on their respective websites. Despite what both companies described as due diligence being...

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Customer experience mergers and funding news

Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds

Algolia Acquires Search.io, Combining Keyword and Vector Search Algolia, the provider of a hybrid search engine combining keyword and vector search, is acquiring Search.io, whose flagship product, Neuralsearch, is a vector search engine...

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Customer experience acquisitions and funding news

M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia

Ping Identity to Be Acquired by Thoma Bravo for $2.8 Billion Ping Identity, the Denver, Colorado-based provider of intelligent identity solutions for the enterprise, has entered into a definitive agreement to be acquired by prominent private...

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Forsta acquires HelloIgnite customer experience crowdsourcing

Forsta Acquires HelloIgnite, Adding Crowdsourcing to its Experience Offerings

Forsta, a global provider of market research, CX, and employee experience (EX) technology, will broaden its solution set via the recently announced acquisition of HelloIgnite. HelloIgnite offers a collaboration platform that helps companies...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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