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CX acquisitions and funding news

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada...

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CX startup funding

New Funding for Typeface, IrisCX, Bonusly, and Bright Software

Typeface Surfaces with $65 Million in Funding Typeface, the San Francisco-based startup developing a generative AI application for enterprise content creation, emerged from stealth with an oversubscribed $65 million round in venture equity...

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CX funding news

New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI

Vitally Closes $30 Million Series B Round for Customer Success Platform Vitally, the New York City-based provider of a customer success platform (CSP), secured $30 million in Series B funding to accelerate product innovation for...

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Amdocs CX customer wins and case studies

Amdocs Teams Up with New Partners in CX Projects

Amdocs, a major provider of software and services to communications and media companies, recently reported a string of successful partnerships with various companies. Here are four such cases, including three communications service providers (CSPs)...

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CX acquisitions and funding news

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

Empyrean Acquires Enspire, and Launches New Integrated Solution Empyrean, the human resource technology and services company, has acquired communication and engagement platform Enspire. Based in Houston, Texas, Empyrean is best known for...

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CX funding and M&A announcements

New Funding for Workday Ventures, Ushur, OneSignal, and Cleary

New CX-related venture fund, startup investment, and acquisition news from several key players in the CX/EX technology ecosystem.

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CX mergers and acquisitions

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

CX mergers & acquisition news from Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna shows the importance of combining capabilities.

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CX Innovators - Dan Barnhart of Transamerica

CX Innovators: Dan Barnhart, Transamerica

Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.

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CX acquisitions and funding news

New Funding for Beaconstac, Akia, and Inbenta

New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.

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CX Innovators - H&R Block

CX Innovators: Andrew Clark, H&R Block

Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company's CX.

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CX innovator Deba Sahoo of Fidelity Investments

CX Innovators: Deba Sahoo, Fidelity Investments

Deba Sahoo is senior vice president and head of product at Fidelity Investments, the financial services corporation based in Boston that is among the largest asset managers in the world, with products and services in investment management,...

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CX acquisitions and funding news

New Acquisitions by Publicis, Telus International, Alchemer, and Bridgepointe Technologies

Publicis Groupe Acquires Marketing Technology Company Yieldify Publicis Groupe, the French multinational ad agency and public relations firm that is also one of the world’s largest marketing and communications companies by revenue, is...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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