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M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb

In this latest M&A roundup, among the acquisitions that published financial details of their transactions were two that fetched hundred-million-dollar prices. The buyout by Concentrix of ServiceSource was the larger deal, passing the $130...

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Medallia Latin America

Medallia Bets on Latin American Growth with CXTeam Acquisition

Dash Research has been interviewing industry leaders in the customer insights and feedback space, and many report that the Latin America market is showing promise, with increasing adoption driven by a desire to provide closed-loop feedback....

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CX acquisitions and funding

M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More

Three acquisition and partnership deals are highlighted in this M&A update, involving ActionIQ and InfoSum, Orion Advisor Solutions and Redtail Technology, and Quinyx and Concrete. On the funding front, the newsmakers are UserZoom, Thoma Bravo,...

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CX mergers and funding

New in M&A: Mastercard and TTEC Complete Their Acquisitions; NICE and Deutsche Telekom Subsidiary Team Up

Among the recent clutch of M&A deals are the three transactions highlighted below, including the acquisitions process finally concluding for two companies: in the first case for Mastercard, which had set out to acquire personalization provider...

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CX acquisitions and funding

M&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena

In this M&A and funding roundup: Cyara acquires Botium; SaaS Group purchases Pipeline CRM; Gupshup Buys Active.Ai; Netcore Cloud acquires majority stake in Unbxd; and Caplena flourishes with seven-figure seed money. Cyara Closes Acquisition...

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acquisitions and investment

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

In this roundup, Leapsome and Level AI lead a group of four CX-oriented providers in raising fresh capital, together bringing in a total of $80 million in funding rounds; Alliants and AmplifAI are the two other recent recipients of new investments....

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CX funding and acquisitions

Funding and M&A: Emplifi, Birdeye, inFeedo, Affogata, and Dixa

CX funding activity rises to the forefront in this roundup with the achievement of fresh capital infusion or new equity investment for Ohio-based Emplifi, Birdeye from California, inFeedo in New York City, and Israel-based provider Affogata. The...

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CX mergers and funding

M&A and Funding: Havas, System1, Sendinblue, Omnicom, Upflowy, and Tattle

In this roundup, two French firms and an Australian startup are among the latest newsmakers in M&A and new funding activity. The French giant Havas Group—among the world’s largest advertising and communications organizations, employing...

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Organizational success research

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

In this roundup, much of the new research has to do with organizational success. From Avaya comes a new study on the relationship between business success and the so-called “Total Experience” approach. In Hiya’s new report, the popularity of...

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hiring employees

Concentrix to Double the Workforce at Concentrix Catalyst Division

Concentrix, the California-based provider of CX services and technology, plans to double its workforce to 5,000 at Concentrix Catalyst, the company’s design and engineering division located in India.   The plan is to hire 2,500 employees...

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CX mergers and funding

M&A Update on Zendesk, CallTower, Verisk, and Salesforce; Funding for Bloomreach

In mergers-and-acquisitions news, Zendesk terminates a controversial bid to acquire Momentive, while CallTower, Verisk, and Salesforce announce new properties. On the funding front, Bloomreach gets another round of fresh capital. Details follow...

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customer experience acquisitions and funding

M&A Update: Funding for AI-Related Tech and New Acquisitions

In this brief roundup, the big news consists of a case of fresh funding worth nearly half a billion dollars, juxtaposed alongside two flashy acquisitions—success, at last, in the first case for a celebrity buyer following a yearlong wait; and in...

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Latest Research

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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