STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News
By Alex Gaw June 14, 2023
Investor Consortium Completes Acquisition of Momentive Global An investor consortium led by Symphony Technology Group (STG) has completed the acquisition of Momentive Global, the maker of the survey platform SurveyMonkey, in an all-cash...
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FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences
By Keith Kirkpatrick June 6, 2023
The News: The Consumer Duty, a new regulatory framework that sets out higher and clearer standards of consumer protection across the financial services industry in the United Kingdom, is set to go into effect on July 31, according to the...
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CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer
- By Alex Gaw June 2, 2023
Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed...
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New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio
- By Alex Gaw May 1, 2023
Interact Software Acquires Sideways 6 to Boost Employee Engagement Intranet solution provider Interact Software is acquiring Sideways 6, the software company that harnesses employee ideas to help companies increase employee engagement. Financial...
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New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured
- By Alex Gaw April 6, 2023
Braze to Acquire North Star, Exclusive Reseller in Australia and New Zealand Braze, the New York City-based provider of a customer engagement platform used by enterprises for multichannel marketing, has entered into a definitive agreement to...
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Serving Financial Services Customers More Efficiently and Effectively
- By Keith Kirkpatrick April 3, 2023
Along with telecommunications service providers and healthcare organizations, financial services companies can be strained by the large volume of inquiries, often driven by uncontrollable external events. Volatility in the stock market, shifts in...
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M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory
- By Alex Gaw March 24, 2023
Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada...
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New Funding for Typeface, IrisCX, Bonusly, and Bright Software
- By Alex Gaw March 9, 2023
Typeface Surfaces with $65 Million in Funding Typeface, the San Francisco-based startup developing a generative AI application for enterprise content creation, emerged from stealth with an oversubscribed $65 million round in venture equity...
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New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI
- By Alex Gaw March 6, 2023
Vitally Closes $30 Million Series B Round for Customer Success Platform Vitally, the New York City-based provider of a customer success platform (CSP), secured $30 million in Series B funding to accelerate product innovation for...
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Amdocs Teams Up with New Partners in CX Projects
- By Alex Gaw February 28, 2023
Amdocs, a major provider of software and services to communications and media companies, recently reported a string of successful partnerships with various companies. Here are four such cases, including three communications service providers (CSPs)...
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M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft
- By Alex Gaw February 27, 2023
Empyrean Acquires Enspire, and Launches New Integrated Solution Empyrean, the human resource technology and services company, has acquired communication and engagement platform Enspire. Based in Houston, Texas, Empyrean is best known for...
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New Funding for Workday Ventures, Ushur, OneSignal, and Cleary
- By Alex Gaw February 14, 2023
New CX-related venture fund, startup investment, and acquisition news from several key players in the CX/EX technology ecosystem.
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