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Exotel Acquires Chatbot Developer Cogno AI

Exotel, a provider of cloud-based telephony services in India, has acquired fellow Indian communications platform and artificial intelligence (AI) chatbot developer Cogno AI, in a cash-and-stock deal aimed at expanding the growing company’s...

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Private Equity Firms Maintain a Hearty Appetite for CX Growth Investments

Podium On November 15, communication and payments platform Podium announced it had raised $201 million in Series D funding led by YC Continuity, bringing Lehi, Utah-based Podium’s valuation to more than $3 billion. YC Continuity is...

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Treasure Data Secures $234 Million from Lead Investor SoftBank

In what is being called the largest-ever single funding round for a customer data platform (CDP), California-based Treasure Data has secured $234 million in an investment drive led by SoftBank Group Corp., the giant Japanese multinational...

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E-Commerce Lender Qupital Secures New $150 Million Funding to Push Expansion Plans

Qupital, the Hong Kong-based provider of capital and financing services to cross-border e-commerce sellers, has raised $150 million to expand business internationally and continue providing lower-cost loans to credit-worthy e-commerce sellers,...

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Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

Restaurant software as a service (SaaS) platform provider Olo is set to acquire customer intelligence and engagement company Wisely, which is hoping to enable brands to personalize the guest experience during restaurant dining and maximize the...

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Medallia Acquisition by Thoma Bravo Is Approved

Shareholders of global CX company Medallia have approved the $6.4 billion acquisition of the company by private equity firm Thoma Bravo. Under the terms of the agreement first announced in late July, shareholders of San Francisco-based Medallia...

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S&P Study: CX-Driven Firms Provide Higher Equity Yields

Digital CX-focused companies enjoy higher equity returns than their digitally delayed counterparts, according to a recent study from financial analytics and intelligence firm S&P Global Ratings and 451 Research. In evaluating the credit...

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Update: M&A and Funding Roundup

Leena AI Leena AI, the Palo Alto, California-based automated human resources (HR) and employee helpdesk, announced on September 28 it had raised $30 million in a Series B financing round, bringing the company's total amount raised...

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Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses

The $14.7 billion deal involving a bid by video conferencing company Zoom to acquire cloud contact center Five9 fell apart at the 11th hour, scuttled by Five9 shareholder concerns over the recent drop in Zoom’s stock price and the company’s...

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At Bank Customer Experience Summit, Four Experts Share Digital Banking Insights

At the recent Bank Customer Experience Summit, held in Chicago from September 13 to 15, four financial experts shared insights on how to succeed in various areas of digital banking. The experts addressed the following four themes: the importance...

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CRM Software Firm Optimove Secures New $75 Million Investment Round

Optimove, the privately held developer of web-based marketing and analysis software from Israel, announced on September 27 that it had secured an investment of $75 million in a new funding round, the company announced on its website. The capital...

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Roundup: CX Mergers and Acquisitions, Funding Activity in September

The biggest CX acquisition in September was the $12 billion purchase made by financial software giant Intuit of email and marketing services firm Mailchimp (read that story here), with the deal expected to close sometime in 2022. Another prominent...

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