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MoEngage launches Strategic Customer Advisory Board to Co-create their Product Innovation Roadmap, and Shape the Future of Customer Engagement & Experience

DUBAI, United Arab Emirates, Nov. 26, 2021 /PRNewswire/ -- MoEngage, the insights-led customer engagement platform, today announced their Customer Advisory Board (CAB) that includes the industry's most experienced, enterprising, and...

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MoEngage launches Strategic Customer Advisory Board to Co-create their Product Innovation Roadmap, and Shape the Future of Customer Engagement & Experience

DUBAI, United Arab Emirates, Nov. 26, 2021 /PRNewswire/ — MoEngage, the insights-led customer engagement platform, today announced their Customer Advisory Board (CAB) that includes the industry’s most experienced, enterprising, and…

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Espire Infolabs Partners with Conversational Ai Leader Pattr (Formerly Proxima) in ANZ

Espire Infolabs, a global Digital Transformation & Total Experience Solutions Provider today announced its partnership with a leading Conversational AI provider Pattr (formerly known as Proxima with a product called Iris) for ANZ…

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Intouch Insight Ltd. Announces 32% Revenue Growth and Q3 2021 Financial Results

OTTAWA, ON, Nov. 25, 2021 /CNW/ – Intouch Insight Ltd., (Intouch or the Company) (TSXV: INX) (OTCQX: INXSF) today announced its operating and financial results for the quarter ended September 30, 2021. Revenue from Q3 2021…

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Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

ABU DHABI, United Arab Emirates–(BUSINESS WIRE)–Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered…

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Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service

Hoboken, N.J., November 24, 2021 – NICE (Nasdaq: NICE) today announced that NTT Marketing ACT, one of the largest business process outsourcers (BPO) in Japan, has selected NICE Nexidia and Enlighten to automate the bulk of its…

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Optimizely Experimentation Platform Drives Up to $9.7 Million NPV and $1.5 Million in Savings, According to Total Economic Impact Study from Independent Consulting Firm

NEW YORK–(BUSINESS WIRE)–Today, Optimizely, leading digital experience platform (DXP) provider, revealed the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Optimizely. The study…

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LINK Mobility integrated into Emarsys’ (SAP) omnichannel customer engagement platform

OSLO, Norway, Nov. 23, 2021 /PRNewswire/ — LINK Mobility (LINK) announces integration into Emarsys’ omnichannel customer engagement platform as an approved SMS aggregator.   Today,…

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Pipedrive Opens Its Tenth Office Globally in Berlin: The Global CRM Provider Is Doubling Down on the German Market

New York, 23 November, 2021 – Pipedrive, the sales-first CRM and intelligent revenue management platform for small and medium sized businesses, today announced the opening of its tenth office in the heart of Berlin. Since Pipedrive was founded…

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Varicent named Employee Engagement Champion at LinkedIn’s 2021 Talent Awards

TORONTO–(BUSINESS WIRE)–Varicent, the leading provider of next generation Sales Performance Management (SPM) software, is thrilled to announce that it has won a LinkedIn Talent Award in the category of Employee Engagement Champion. The award…

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NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

Hoboken, N.J., November 23, 2021 –NICE (Nasdaq: NICE), today announced its 2021 DEVone Partner Award winners, who were recognized at the fourth annual NICE DEVone Partner Conference. More than 80 partners and NICE employees attended…

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TIBCO Named a Leader in Master Data Management by Leading Independent Research Firm

PALO ALTO, Calif.–(BUSINESS WIRE)–TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world’s most complex data-driven challenges. Today, TIBCO…

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Retention Cloud Leader CleverTap Names Former Freshworks CRO Sidharth Malik as Global CEO

MOUNTAIN VIEW, Calif. and MUMBAI, India, Nov. 23, 2021 /PRNewswire/ — CleverTap, the world’s leading user engagement and retention cloud, has expanded its core leadership with the appointment of Sidharth Malik as global CEO. The…

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Teradata Listed on 2021 Dow Jones Sustainability Indices

SAN DIEGO, November 23, 2021–(BUSINESS WIRE)–Teradata (NYSE: TDC), the connected multi-cloud data platform for enterprise analytics company, today announced it has once again been included on the Dow Jones Sustainability Index (DJSI),…

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Amplitude To Present at Upcoming Investor Events

San Francisco, CA – November 23, 2021 – Amplitude, Inc. (Nasdaq: AMPL), the pioneer in digital optimization, today announced its participation in the following investor events: Hoang Vuong, chief financial officer, will…

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eGain to participate in the Benchmark Company Discovery One-On-One Virtual Investor Conference on December 2, 2021

Sunnyvale, CA (November 23, 2021): eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, announced it will be participating in the Benchmark Company Discovery One-on-One Virtual Investor Conference on…

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Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS® data collection…

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Creatio Announces Partnership with T1A to Help Businesses in Europe Drive Growth

Creatio, a global vendor of one platform to automate industry workflows and CRM with no-code, today announced its partnership with T1A. The aim of this new alliance is to provide businesses in Europe with the freedom to own their automation, change…

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1E amps up 1E Shopping, the employee experience marketplace for the work from anywhere enterprise

LONDON–(BUSINESS WIRE)–1E, the leader in Digital Employee Experience (DEX), today announced the latest version of their employee experience marketplace product, 1E Shopping. This latest iteration further provides employees with an automated…

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Latest Research

Artificial Intelligence for CX Applications

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications

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CX Market Forecasts

Consumer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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CX in the Telecommunications Industry

Software Platforms, Applications, and Services: Global Market Analysis and Forecasts

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CX in the Retail Industry

Software and Services for Customer Data & Analytics, Customer Relationship, Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience and Customer Feedback

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