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Frost & Sullivan names Webhelp as the Most Innovative CX Outsourcing Services Provider

PARIS--(BUSINESS WIRE)--Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized as an industry leader in Frost and Sullivan’s 2021 Frost Radar™ report, ranked as the most innovative CX...

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Frost & Sullivan names Webhelp as the Most Innovative CX Outsourcing Services Provider

PARIS–(BUSINESS WIRE)–Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized as an industry leader in Frost and Sullivan’s 2021 Frost Radar™ report, ranked as the most innovative CX…

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58% of Employees Say Their Job is the Main Source of Their Mental Health Challenges, Qualtrics Study Finds

PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Two years into the pandemic, the majority of employed people (58%) say their job is the main source of their mental health challenges. While flexible work is often cited as an antidote to burnout,…

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Sprinklr’s Doug Balut Recognized as 2022 CRN® Channel Chief

NEW YORK, NY — February 9, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that CRN®, a brand of The Channel Company, has named Sprinklr…

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NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced a partnership with Etisalat Digital to drive the availability of the CXone platform in the United Arab Emirates (UAE). The collaboration provides Etisalat…

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Contentsquare’s Retailers on Retail 2022 Report Reveals Key Insights, Strategies, and Advice on the Impact of Digital Transformation and Mobile for the Year Ahead

NEW YORK–(BUSINESS WIRE)–Contentsquare, the leading experience analytics company, today released its 2022 Retailers on Retail Report, which features 13 top retail experts from 11 global brands on their tips for a successful year in retail….

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Twilio Announces Fourth Quarter and Full Year 2021 Results

SAN FRANCISCO–(BUSINESS WIRE)– Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, today reported financial results for its fourth quarter and full year ended December 31, 2021. “Our fourth quarter capped off an…

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The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

NEW YORK, Feb. 9, 2022 /PRNewswire/ — In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from 35% to 65%, according to global Fintech…

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WorkForce Software Chief Technology Officer, John Williams, Named One of the Top 25 Software CTOs of 2022

LIVONIA, Mich., Feb. 9, 2022 /PRNewswire/ — Today, WorkForce Software – the first global provider of integrated employee experience and workforce management solutions – announces its Chief Technology Officer, John Williams, was…

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Infosys Collaborates with Qualtrics to Help Enterprises Deliver Personalized Experiences

Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, today announced its collaboration with Qualtrics, the leader and creator of the Experience Management (XM) category. Infosys has…

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Unanet’s Strong 2021 Includes All-Time Best Growth in ERP and CRM Platforms, Fueled by Product innovation and Commitment to Customer Success

Dulles, VA, Feb. 8, 2022 – Unanet, the leading provider of project-based ERP and CRM for the government contractor (GovCon) and architecture, engineering, and construction (AEC)  industries, today detailed strong 2021 results,…

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Motivosity Lands a Spot on G2’s List of Best Software for 2022

LEHI, Utah, Feb. 08, 2022 (GLOBE NEWSWIRE) — Hear anything exciting lately? No? Well, now it’s time to celebrate Motivosity’s placement on G2’s list of the Top 50 Best HR Software for 2022. Being in the Top 50 for all HR Software is…

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Faye Acquires Mastersolve CRM and CX Practice to Add Presence in Midwest and Canada

Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, today announced its acquisition of the CRM and CX practice of Mastersolve, Inc.  Mastersolve is a leading…

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New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience

STOCKHOLM and ATLANTA – February 8, 2022 – Nearly 80% of companies have or will implement conversational customer engagement — the practice of communicating interactively with customers from one digital channel to another while retaining…

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SurveySparrow Wins G2’s Fastest Growing Products 2022 Award Third Time in a Row

PALO ALTO, Calif., Feb. 08, 2022 (GLOBE NEWSWIRE) — SurveySparrow, the omnichannel experience management platform, today announced it has been named to G2’s 2022 Best Software Awards on the Fastest Growing Product list. This is SurveySparrow’s…

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Majority of Marketing and Sales Teams Optimistic about Revenue Goals Despite Poor Alignment, Reveals Copper and Outfunnel Survey

SAN FRANCISCO–(BUSINESS WIRE)–Copper, the leading CRM platform for relationship-based business growth, and Outfunnel, the integration platform for connecting sales and marketing data, today released the companies’ second annual Revenue…

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Braze Launches Call for Applications to Nearly Double “Tech for Black Founders” Grants

NEW YORK–(BUSINESS WIRE)–Braze(Nasdaq: BRZE), the comprehensive customer engagement platform that powers interactions between consumers and the brands they love, today announced an open call for applications to its product grant through…

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Deloitte and Sprinklr Enter Business Agreement in Korea for Digital Customer Experience Innovation

SEOUL, South Korea–(BUSINESS WIRE)–Deloitte Korea Group, including Deloitte Anjin Accounting Corp., has announced a partnership between Deloitte and Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for…

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Informatica Achieves FedRAMP Certification

REDWOOD CITY, Calif., Feb 8, 2022 /PRNewswire/ –Informatica (NYSE: INFA), an enterprise cloud data management leader, has achieved U.S. Government Federal Risk and Authorization Management Program (FedRAMP) Moderate Level…

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Latest Research

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

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CX After COVID-19

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