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CX acquisitions and funding news

Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong

Goodera Raises $10 Million to Scale Employee Volunteering Mission Goodera, the provider of technology-based services aimed at enhancing corporate social responsibility programs, recently raised $10 million in Series A funding as part of the...

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Airline automated customer support

Frontier Airlines Eliminates Live Agent Customer Support

Many companies have tried to shift the bulk of their customer support operations to digital channels to allow live agents to handle only the most complex or critical calls. But as the busy travel season shifted into high gear, Frontier Airlines...

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CX acquisitions and funding news

Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io

Swiss Firm Beekeeper Raises $500 Million Beekeeper, the Zurich, Switzerland-based provider of a frontline success system, reported raising $50 million in Series C funding, bringing the company’s total funding to date to more than $100 million....

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CX customer wins and case studies

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...

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Brand interaction in the metaverse

Consumers Are Eager to Interact with Brands in the Metaverse

Consumers, long tantalized by the prospect of interaction and living in a virtual world, are ready and eager to meet brands in the collective online shared space known as the metaverse. Perhaps even more astounding, nearly half of the respondents...

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CX surveys and research studies

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

Verint: US Retailers Should Consider Automation to Ease Holiday Staffing Shortages More than 60% of US retailers say they are having difficulty finding qualified workers to staff their stores for the upcoming holiday season, while 45% are...

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CDP product announcements

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

D4t4 Solutions Introduces Celebrus CDI for Salesforce Celebrus CDI for Salesforce, a Customer Data Integration (CDI) application on Salesforce AppExchange, has been launched by D4t4 Solutions. Data can be sent to customers’ Salesforce...

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Employee Experience trends report

Qualtrics Releases Employee Experience Trends Report

According to the newly released 2023 Employee Experience Trends report published by Qualtrics, employees are craving stability and security in the face of challenging economic times. This need is at odds with employees reporting worsening work-life...

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Salesforce patient experience

Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care

A new platform from Salesforce, Patient 360 for Health innovations, aims to help lower healthcare costs for patients while delivering more efficient care for them, according to a recent Salesforce announcement. Designed to be cost-efficient and to...

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Employee Experience product announcements

EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others

Altimetrik Launches Employee Engagement App Altimetrik has introduced a comprehensive employee engagement app that leverages usage-based personalization, AI, and gamification. The DEX app connects all enterprise systems and provides a more...

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Airline customer experience

Airlines Work on Digital Transformation and the Wow Factor

Some recent airline and airport announcements have focused on technologies that definitely provide some futuristic “Wow” moments. However, these technologies will have the most success in improving customer experience if airlines keep in mind...

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CX customer wins and case studies

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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