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CX Market Forecasts

Consumer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer experience (CX) has been best described by the Customer Experience Professionals Association as “the perception that customers have of an organization, one that is formed based on interactions across all touchpoints, people, and technology over time.” Given the intense level of competition between companies of all types and across all industries, it’s no wonder that organizations have been focusing on ways to improve CX, as it is often the key criteria customers use to select a product or service, even above price or product features.

While CX improvements are largely driven by organizational change management, software is increasingly being used to support these initiatives by managing and making available the plethora of customer data that is captured and aggregated from a variety of sources. This report and forecast discuss the drivers of spending on CX software and services, as well as illustrate which segments and industries are likely to see the most investment over the next several years. Dash Research projects that the global market for CX/CE software and services will reach $100.3 billion by 2026, up from $68.1 billion in 2019, reflecting a 2019-2026 CAGR of 5.7%. This Dash Research report includes a market forecast that focuses on the business-to-business (B2B) and business-to-consumer (B2C) software and services opportunity related to customer experience. The forecast is split into a variety of segments, based on the world region in which the software is used, the offering itself (software platform, service, or software application); functional area (customer data & analytics, customer relationship management, contact center, personalization & optimization, customer data platform, customer feedback, and employee experience); and industry. The impact of the COVID-19 pandemic, the market drivers and barriers, and insights into four industries that are driving the market spending (telecommunications, healthcare, financial services, and retail) are discussed in the report, along with recommendations for both end users and vendors.

This Dash Research report examines the current and future market issues, market drivers and barriers, and case studies within the telecommunications CX/customer engagement (CE) industry with a focus on CE. Dash Research projects that the global market for CX/CE software and services in the telecommunications industry will reach $16.4 billion by 2026, up from $8.5 billion in 2019, reflecting a 2019 to 2026 CAGR of 9.7%. The forecasts include segmentations by world region, functional area, product offering, and visibility to the customer. Discussion on the impact of the COVID-19 pandemic and how the industry is responding is also included.

Key Questions Addressed:

  • What is the total market size for Customer Experience and Customer Engagement software and services?
  • Which industries will feature the largest amount of investment into CX/CE software and services?
  • How is the market for CX/CE segmented by function?
  • On which CX/CE functions will companies spend the most on software platforms, applications and services?
  • What are the key drivers and barriers for spending on CX/CE software and services?
  • How will companies purchase CX/CE software and services?
  • Which geographic regions will spend the most on CX/CE software and services?

Who Needs This Report?

  • What is the total market size for Customer Experience and Customer Engagement software and services?
  • Which industries will feature the largest amount of investment into CX/CE software and services?
  • How is the market for CX/CE segmented by function?
  • On which CX/CE functions will companies spend the most on software platforms, applications and services?
  • What are the key drivers and barriers for spending on CX/CE software and services?
  • How will companies purchase CX/CE software and services?
  • Which geographic regions will spend the most on CX/CE software and services?

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market drivers
    3. Market barriers
    4. Market forecast highlights
  2. Market Overview
    1. Market structure
      1. By segment
      2. By offering
      3. By geographic region
      4. By functional area
      5. By industry segment
    2. Key market trends
  3. Market Forecasts
    1. Forecast model approach
    2. Global CX/CE revenue
    3. Industry focus: Telecommunications
    4. Industry focus: Healthcare
    5. Industry focus: Financial Services
    6. Industry focus: Retail
    7. Recommendations
  4. Acronym and Abbreviation List
  5. Table of Contents
  6. Table of Charts and Figures
  7. Appendix
    1. Scope of study
    2. Sources and methodology
    3. Forecast methodology
    4. Copyright notice

List of Charts, Figures, and Tables

Charts

  • Total CX/CE Revenue by Region, World Markets: 2019-2026
  • Total CX/CE Revenue by Function, World Markets: 2019-2026
  • Total CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Total CX/CE Revenue by Segment, World Markets: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX/CE Revenue by Industry, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Platform Revenue by Industry, World Markets: 2019-2026
  • CX/CE Services Revenue by Industry, World Markets: 2019-2026
  • CX/CE Applications Revenue by Industry, World Markets: 2019-2026
  • Total CX Total Revenue by Region, World Markets: 2019-2026
  • Total CX Total Revenue by Function, World Markets: 2019-2026
  • Total CX Total Revenue by Product Offering, World Markets: 2019-2026
  • Total CX Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Total Revenue by Industry, World Markets: 2019-2026
  • Total CX Platform Revenue by Industry, World Markets: 2019-2026
  • Total CX Services Revenue by Industry, World Markets: 2019-2026
  • Total CX Applications Revenue by Industry, World Markets: 2019-2026
  • Total CE Total Revenue by Region, World Markets: 2019-2026
  • Total CE Total Revenue by Function, World Markets: 2019-2026
  • Total CE Total Revenue by Product Offering, World Markets: 2019-2026
  • Total CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Total Revenue by Industry, World Markets: 2019-2026
  • Total CE Applications Revenue by Industry, World Markets: 2019-2026
  • Total CE Platform Revenue by Industry, World Markets: 2019-2026
  • Total CE Services Revenue by Industry, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Telecom Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Healthcare Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Financial Services Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Retail Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Retail Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Total CX/CE Revenue by Function, North America: 2019-2026
  • Total CX/CE Revenue by Product Offering, North America: 2019-2026
  • Total CX/CE Revenue by Segment, North America: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • Total CX/CE Revenue by Industry, North America: 2019-2026
  • CX/CE Platform Revenue by Industry, North America: 2019-2026
  • CX/CE Services Revenue by Industry, North America: 2019-2026
  • CX/CE Applications Revenue by Industry, North America: 2019-2026
  • Total CX/CE Revenue by Function, Europe: 2019-2026
  • Total CX/CE Revenue by Product Offering, Europe: 2019-2026
  • Total CX/CE Revenue by Segment, Europe: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • Total CX/CE Revenue by Industry, Europe: 2019-2026
  • CX/CE Platform Revenue by Industry, Europe: 2019-2026
  • CX/CE Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Applications Revenue by Industry, Europe: 2019-2026
  • Total CX/CE Revenue by Function, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Product Offering, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Segment, Asia Pacific: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Platform Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Applications Revenue by Industry, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Function, Latin America: 2019-2026
  • Total CX/CE Revenue by Product Offering, Latin America: 2019-2026
  • Total CX/CE Revenue by Segment, Latin America: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • Total CX/CE Revenue by Industry, Latin America: 2019-2026
  • CX/CE Platform Revenue by Industry, Latin America: 2019-2026
  • CX/CE Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Applications Revenue by Industry, Latin America: 2019-2026
  • Total CX/CE Revenue by Function, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue by Product Offering, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue by Segment, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Platform Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Services Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Applications Revenue by Industry, Middle East & Africa: 2019-2026

Figures

  • Fat Head/Long Tail by Industry, by Cumulative Revenue, World Markets: 2019-2026

Tables

  • CX/CE Industry Groups and Definitions: World Markets
  • Total CX/CE Revenue by Region, World Markets: 2019-2026
  • Total CX/CE Revenue by Function, World Markets: 2019-2026
  • Total CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Total CX/CE Revenue by Segment, World Markets: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX/CE Revenue by Industry, World Markets: 2019-2026
  • CX/CE Platform Revenue by Industry, World Markets: 2019-2026
  • CX/CE Services Revenue by Industry, World Markets: 2019-2026
  • CX/CE Applications Revenue by Industry, World Markets: 2019-2026
  • Total CX Revenue by Region, World Markets: 2019-2026
  • Total CX Revenue by Function, World Markets: 2019-2026
  • Total CX Revenue by Product Offering, World Markets: 2019-2026
  • Total CX Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CX Revenue by Industry, World Markets: 2019-2026
  • Total CX Platform Revenue by Industry, World Markets: 2019-2026
  • Total CX Services Revenue by Industry, World Markets: 2019-2026
  • Total CX Applications Revenue by Industry, World Markets: 2019-2026
  • Total CE Revenue by Region, World Markets: 2019-2026
  • Total CE Revenue by Function, World Markets: 2019-2026
  • Total CE Revenue by Product Offering, World Markets: 2019-2026
  • Total CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Total CE Revenue by Industry, World Markets: 2019-2026
  • Total CE Platform Revenue by Industry, World Markets: 2019-2026
  • Total CE Services Revenue by Industry, World Markets: 2019-2026
  • Total CE Applications Revenue by Industry, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Telecom Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Telecom Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Healthcare Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Healthcare Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Financial Services Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets:2019-2026
  • Financial Services Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Financial Services Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Region, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Product Offering, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Segment, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
  • Retail Industry CX/CE Revenue by Function, World Markets: 2019-2026
  • Total CX/CE Revenue by Function, North America: 2019-2026
  • Total CX/CE Revenue by Product Offering, North America: 2019-2026
  • Total CX/CE Revenue by Segment, North America: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, North America: 2019-2026
  • Total CX/CE Revenue by Industry, North America: 2019-2026
  • CX/CE Platform Revenue by Industry, North America: 2019-2026
  • CX/CE Services Revenue by Industry, North America: 2019-2026
  • CX/CE Applications Revenue by Industry, North America: 2019-2026
  • Total CX/CE Revenue by Function, Europe: 2019-2026
  • Total CX/CE Revenue by Product Offering, Europe: 2019-2026
  • Total CX/CE Revenue by Segment, Europe: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Europe: 2019-2026
  • Total CX/CE Revenue by Industry, Europe: 2019-2026
  • CX/CE Platform Revenue by Industry, Europe: 2019-2026
  • CX/CE Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Applications Revenue by Industry, Europe: 2019-2026
  • Total CX/CE Revenue by Function, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Product Offering, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Segment, Asia Pacific: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Platform Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Applications Revenue by Industry, Asia Pacific: 2019-2026
  • Total CX/CE Revenue by Function, Latin America: 2019-2026
  • Total CX/CE Revenue by Product Offering, Latin America: 2019-2026
  • Total CX/CE Revenue by Segment, Latin America: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
  • Total CX/CE Revenue by Industry, Latin America: 2019-2026
  • CX/CE Platform Revenue by Industry, Latin America: 2019-2026
  • CX/CE Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Applications Revenue by Industry, Latin America: 2019-2026
  • Total CX/CE Revenue by Function, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue by Product Offering, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue by Segment, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • CX/CE Platform Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • CX/CE Services Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • CX/CE Applications Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
  • Total CX/CE Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Platform Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Services Revenue by Industry, Middle East & Africa: 2019-2026

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Report Details

  • Price: Register or Login to View
  • Pages: 30
  • Charts, Tables, and Figures: 292
  • Publication Date: 3Q 2021
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