5 Questions with Ellen Loeshelle, Qualtrics Director of Product Management, Intelligence Platform
By Sherril Hanson June 19, 2023
I recently spoke with Ellen Loeshelle, Director of Product Management, Intelligence Platform, at Qualtrics to hear more about how Qualtrics already has been using AI, its plans for the future, and the need to keep focused on usability. Can you...
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Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform
By Keith Kirkpatrick June 14, 2023
The News: Parsec Automation Corp. announced today several new interface enhancements to its TrakSYS manufacturing execution system (MES) software, which is designed to allow production managers and analysts to monitor, manage, and analyze...
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Customer Care Questions Drive Significant Engagement with Social Media Platforms
- By Keith Kirkpatrick June 5, 2023
The News: Communicating with brands on social media platforms has become a preferred strategy for many consumers, according to the results of a recent Khoros survey that included more than 1,300 respondents who indicated they had tweeted...
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Medallia Launches Experience Orchestration Platform
- By Sherril Hanson February 28, 2023
Medallia has brought together its experience intelligence capabilities and the real-time interaction and journey orchestration gained from its January 2022 Thunderhead acquisition to launch Medallia Experience Orchestration (MXO). This platform...
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Amdocs, Microsoft Announce a New Customer Engagement Platform
- By Keith Kirkpatrick February 28, 2023
Amdocs, a provider of customer experience software and services to telecommunications and media companies, and Microsoft announced a new Customer Engagement Platform. The new platform is designed and built to enable communications service providers...
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InMoment Adds Several Enhancements to its XI Platform
- By Sherril Hanson February 3, 2023
Sandeep Garg, chief product officer for InMoment, discusses the company's recent enhancements to its XI platform.
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Customer Data Platform News from Acquia, Tealium, Meiro, and Appier
By Alex Gaw January 10, 2023
Acquia Launches CDP Enhancements Acquia, the open digital experience company, has introduced enhancements to its customer data platform (CDP) that strengthen the product’s central role in composable customer data strategies. The...
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Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio
- By Sherril Hanson November 21, 2022
D4t4 Solutions Introduces Celebrus CDI for Salesforce Celebrus CDI for Salesforce, a Customer Data Integration (CDI) application on Salesforce AppExchange, has been launched by D4t4 Solutions. Data can be sent to customers’ Salesforce...
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WorkTango + Kazoo Rebrands and Offers Broad EX Platform
- By Sherril Hanson October 25, 2022
Six months after the Kazoo-WorkTango acquisition, the combined SaaS-based EX technology company has rebranded itself to WorkTango and has introduced a comprehensive EX platform. Dash Research recently chatted with Patrick Manzo, WorkTango’s...
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Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage
- By Sherril Hanson July 25, 2022
At last week’s Microsoft Inspire, the company announced a sizeable number of products and enhancements. One of particular interest to the employee experience (EX) segment is the introduction of the social app Microsoft Viva Engage. Microsoft has...
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EX Platform Provider Workvivo Raises $22 Million in New Funding Round
- By Alex Gaw July 11, 2022
Workvivo, the provider of an employee experience (EX) and communication platform designed to increase worker engagement on an emotional level and to centralize internal communications, has raised $22 million in new funding, tripling the company’s...
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Oracle Adds Customer Data Platform Functionality to Oracle Service
- By Alex Gaw May 20, 2022
Oracle recently announced an update to Oracle Service with new functionality that embeds data from Oracle Unity Customer Data Platform (CDP). The two CX apps are components of Oracle Fusion Cloud CX, and together they leverage artificial...
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