Update: M&A and Funding Roundup
By Alex Gaw October 8, 2021
Leena AI Leena AI, the Palo Alto, California-based automated human resources (HR) and employee helpdesk, announced on September 28 it had raised $30 million in a Series B financing round, bringing the company's total amount raised...
Read MoreReinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX
Service providers everywhere are under pressure to transform their customer experiences but tackling this in a post-M&A scenario is even more challenging. When Three Ireland acquired O2 Ireland, they recognized that rebranding on its own was...
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CX Investment and M&A Activity in the News
- By Alex Gaw August 2, 2021
The Medallia buyout on July 26 by private equity firm Thoma Bravo—discussed in a separate Dash Network article —was not the only big transaction in the CX world in recent weeks. On July 19, Zoom Video Communications announced it was...
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Airship Launches No-Code App Experience Editor
- By Alex Gaw May 10, 2023
Mobile app experience provider Airship recently unveiled App Experience Editor, a no-code native app editing engine, as part of move to innovate and upgrade the company’s App Experience Platform. The new utility, together with Airship...
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Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment
- By Alex Gaw April 10, 2023
ServiceNow to Transform NASCAR EX to a Productive and Engaged Workforce ServiceNow is teaming up with NASCAR on a two-pronged mission to transform the auto racing company’s employee experience and to keep workers productive and engaged. For...
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The State of CX in 2022
By Keith Kirkpatrick January 3, 2023
As the COVID-19 pandemic continued to recede into the background throughout 2022, the CX market homed in on serving customers that were increasingly digital, demanding, and DIY. Across nearly all industries, CX practitioners and vendors trained...
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Xref Buys Voice Project for Hire-to-Retire Solution; New Funding for CX Startups
- By Alex Gaw December 6, 2022
HR Tech Firm Xref Acquires Employee Engagement Outfit Voice Project Sydney, Australia-based HR tech platform provider Xref has acquired fellow Australian and employee engagement technology company Voice Project in a move that will enable the...
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Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs
- By Alex Gaw November 15, 2022
Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...
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New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi
- By Alex Gaw November 9, 2022
Thoma Bravo and Sunstone Partners Set to Acquire UserTesting for $1.3 Billion Software investment company Thoma Bravo and growth-oriented private equity firm Sunstone Partners will acquire UserTesting, a user experience (UX) insights company and...
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New Funding Activity for Bloomreach, Klaus, and Ovation
- By Alex Gaw October 10, 2022
Bloomreach Secures $30 Million Credit Facility Software developer and customer journey orchestrator Bloomreach has entered into a $30 million, three-year credit facility with J.P. Morgan. The $30 million base facility includes a debt...
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InMoment Appoints John Lewis as New CEO
- By Alex Gaw September 28, 2022
John Lewis is the new chairman and CEO of InMoment, the provider of feedback management and improvement solutions for enterprise customers and employees, the company announced in a recent statement. The new post elevates Lewis from his previous...
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Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital
- By Alex Gaw September 20, 2022
Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial...
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