Medallia Announces Expiration of “Go-Shop” Period
- September 7, 2021
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA) (“Medallia”), the global leader in customer and employee experience, today announced the expiration of the 40-day “go-shop” period under the terms of the previously announced...
Read MoreVerint Completes Acquisition of Conversocial
- September 2, 2021
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience...
Read MoreContentsquare acquires Hotjar to help all businesses build better digital experiences
- September 1, 2021
Wednesday, September 1, 2021 — Contentsquare, the global leader in digital experience analytics, today announces it is joining forces with Hotjar, the leading product experience insights platform in the SMB market. Together the companies now...
Read MoreIQVIA Launches New A.I.-Powered MI Contact Center For Life Sciences
- September 1, 2021
RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)-- IQVIA™ (NYSE:IQV), a global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, today announced it has added new AI-powered...
Read MoreDarlington Building Society Modernises Employee Communications And Customer Engagement With 8×8 XCaaS
- September 1, 2021
LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Darlington Building Society has deployed 8x8 XCaaS (eXperience Communications as a...
Read MoreQuantum Workplace Introduces Integration With Microsoft Teams
- August 30, 2021
OMAHA, Neb.--(BUSINESS WIRE)--Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the leader in data collection for nearly 50 Best Places to Work Programs across North America, announced...
Read MoreCresta Welcomes Google Contact Center AI Co-Founder As Market Reaches $26B in Spending
- August 23, 2021
SAN FRANCISCO, Aug. 23, 2021 /PRNewswire/ -- Cresta, the Real-Time Expertise AI provider to the enterprise, today announced the addition of seasoned technologist Ping Wu to its team as vice president of engineering and...
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Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup
By Alex Gaw August 18, 2021
In its latest string of technology-focused acquisitions, Microsoft has acquired Seattle, Washington-based Suplari, the provider of a cloud-based spend management solution powered by artificial intelligence (AI) that helps companies optimize...
Read MoreAmdocs Extends Agreement with Vodafone Spain to Modernize its Customer Relationship Management Platform
- August 4, 2021
ST. LOUIS - August 4, 2021 - Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has expanded its agreement with Vodafone Spain to modernize its Customer...
Read MoreArchway Marketing Services Moves To Cloud With 8×8 XCaaS To Drive Technology Enhancement Initiative
- August 4, 2021
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Archway Marketing Services, a leading provider of supply chain services, has...
Read MoreConsenSys Evolves Customer Experience and Trust with LivePerson
- August 4, 2021
NEW YORK, Aug. 4, 2021 /PRNewswire/ -- ConsenSys, a market-leading blockchain technology company, is strengthening its customer experience by collaborating with LivePerson (NASDAQ: LPSN), a global leader in conversational AI. With...
Read MoreFullStory Secures $100 Million Investment at $1.8 Billion Valuation to Accelerate Global Growth
- August 4, 2021
ATLANTA, Aug. 4, 2021 /PRNewswire/ -- FullStory, the leader in digital experience intelligence (DXI), today announced that it has secured $103 million in growth capital financing. The oversubscribed Series D round was led...
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