Pizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience
- August 3, 2021
NEW YORK--(BUSINESS WIRE)--Contentsquare, the leader in digital experience analytics, has partnered with global restaurant chain Pizza Hut, to help the brand optimize customer experiences across its digital channels. The Digital Ventures team at...
Read MoreNew Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex
- July 27, 2021
SAN RAMON, Calif. – July 27, 2021 - Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the results of a survey conducted by the International Customer Management Institute (ICMI) exploring...
Read MoreMedallia to be Acquired by Thoma Bravo for $6.4 Billion
- July 26, 2021
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA) (“Medallia”), the global leader in customer and employee experience, today announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software...
Read MoreDaniel Brousseau Joins Medallia to Help Financial Services Firms Elevate Experience Management
- July 22, 2021
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. the global leader in customer and employee experience, today announced that Daniel Brousseau has joined Medallia as the Senior Solutions Principal for the Financial Services industry sector. Daniel...
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Funding Trends in CX
By Sherril Hanson July 20, 2021
As companies rode out the COVID-19 pandemic, funding activity continued in the CX space. The rapid shifts that companies had to make during this time have only proven how important CX technologies will be to businesses as they aim to provide...
Read MoreCallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
- July 14, 2021
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation analytics to drive business improvement, today announced the launch of Sales Conversation Analytics (SCA), a new solution within the CallMiner Eureka Platform. The...
Read MoreContentsquare Accelerates Machine and Deep Learning Capabilities with Acquisition of Leading AI company Upstride
- July 13, 2021
NEW YORK--(BUSINESS WIRE)--Contentsquare, the global leader in digital experience analytics, announces its acquisition of Upstride today, a Paris-based deep-tech company specialized in improving machine learning performance. Upstride’s highly...
Read MoreNICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach
- July 7, 2021
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE), today announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. CXone SmartReach is a comprehensive artificial intelligence...
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Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic
- By Sherril Hanson July 6, 2021
Merger and acquisition (M&A) activity in the CX space has continued at a good clip over the past 2+ years and shows no signs of slowing. Consolidation continues in this market as companies seek to both deepen their current offerings and expand...
Read MoreQuantum Workplace Unveils Intelligence Dashboard and Data Feed Solutions, Leveraging Organizations’ Own Data to Enhance Engagement and Performance
- June 22, 2021
OMAHA, Neb.--(BUSINESS WIRE)--Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the North American leader in data collection for nearly 50 Best Places to Work Programs across North...
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