Contentsquare Forms Advisory Board of Top Industry Executives to Accelerate Market Expansion and Growth
- September 28, 2021
NEW YORK--(BUSINESS WIRE)--Contentsquare, the global leader in digital experience analytics, announced today the formation of its Strategic Advisory Board, which brings together a powerhouse of industry leaders with key expertise in critical growth...
Read MoreOptimove Raises $75 Million to Help Brands Deliver AI-Mapped Customer Journeys and Personalization at Scale
- September 27, 2021
TEL AVIV, Israel & NEW YORK & LONDON--(BUSINESS WIRE)--Optimove, a leader in CRM marketing, today announced a $75 million investment led by global growth investor Summit Partners. The financing will support continued investment in...
Read MoreAWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect
- September 27, 2021
Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day New customers for Amazon Connect include Priceline, the government of Washington, D.C.,...
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Roundup: CX Mergers and Acquisitions, Funding Activity in September
By Alex Gaw September 24, 2021
The biggest CX acquisition in September was the $12 billion purchase made by financial software giant Intuit of email and marketing services firm Mailchimp (read that story here), with the deal expected to close sometime in 2022. Another prominent...
Read MoreNew Study Reveals Significant Gap Between Canadian Consumer Expectations and Businesses’ Ability to Deliver on a Great Customer Experience
- September 23, 2021
SAN FRANCISCO--(BUSINESS WIRE)--New research released today by Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, reveals a significant gap between consumers’ customer service expectations and Canadian...
Read MoreForrester Introduces New Forrester Decisions Service For Customer Experience Leaders
- September 23, 2021
CAMBRIDGE, Mass., September 23, 2021 — Forrester (Nasdaq: FORR) introduces Forrester Decisions for Customer Experience to help customer experience (CX) leaders and their teams strengthen and scale the CX...
Read More15Five Reimagines People Development With the Launch of Career Hub
- September 21, 2021
SAN FRANCISCO--(BUSINESS WIRE)--As the pandemic continues, businesses are faced with an ongoing challenge that shows no signs of stopping – how to recruit and retain the best talent.15Five, the leading human-centered performance management...
Read More8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia
- September 21, 2021
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8x8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated...
Read MoreNexthink Introduces New Tailored Training Experiences for the Digital Employee Experience Ecosystem
- September 15, 2021
BOSTON / LAUSANNE – September 15, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced its new learning platform, Nexthink Learn, offering a fresh approach to product training...
Read MoreInMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics
- September 9, 2021
SOUTH JORDAN, Utah & AMHERST, Mass.--(BUSINESS WIRE)--InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today it has completed the acquisition of Lexalytics®, the leading provider of cloud and on-premise...
Read MoreOptimizely Announces Opticon21: Digital Experience Leaders to Convene at Global, Virtual Event
- September 9, 2021
NEW YORK--(BUSINESS WIRE)--Leading provider of digital experience platform solutions, Optimizely, today announced it will be hosting Opticon21, a global, virtual event for digital business leaders looking to take their organizations from...
Read MoreCapillary Technologies Ramps up Loyalty Game with Acquisition of Persuade
- September 7, 2021
MINNEAPOLIS--(BUSINESS WIRE)--Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, today announced the acquisition of Minneapolis-based customer experience (CX) company,...
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