Sodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX
- August 3, 2021
South San Francisco, Calif., August 3, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by Sodexo, a global food and facilities management service provider, to redesign its customer...
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Omnichannel Approach to Delivering Personalized CX is a Key Factor in CX Market Growth, According to Dash Research Forecast
By Keith Kirkpatrick July 29, 2021
The goal of providing a good CX is certainly not new; smart organizations have realized that mutually beneficial, long-lasting relationships with their customers usually have a positive impact on the company’s bottom line. While some companies...
Read MoreDoxim Expands Market Reach, Announces Launch of Omnichannel CCM Solution in the UK
- June 24, 2021
Detroit, MI, 24 June 2021 - Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today officially announced that it will expand the market reach of its...
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Providing Customer Experience on the Go Via Mobile Applications
- By Keith Kirkpatrick June 23, 2023
The News: UJET announced the release of its Agent Mobile App, making it the latest CCaaS vendor to create a tool to let customer service or sales agents interact with and respond to customers while not sitting in an office or in front of a...
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CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
By Alex Gaw June 7, 2023
Vonage is Chosen by KDDI Web Communications to Advance Digital Transformation and Customer Engagement for Businesses in Japan Cloud communications provider Vonage announced a new collaboration with KDDI Web Communications to bring the...
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CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory
- By Alex Gaw June 5, 2023
Oracle Cloud Helps Prada Group Elevate CX Oracle is deploying its cloud-based retail solutions at the Prada Group, the Italian luxury fashion house specializing in leather handbags, shoes, ready-to-wear, and fashion accessories. Through the...
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CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer
- By Alex Gaw June 2, 2023
Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed...
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Using Contextual Data to Fight Fraud While Improving Customer Experiences
- By Keith Kirkpatrick May 23, 2023
The News: Digital fraud continues to rise across a variety of industry groups, according to the TransUnion 2023 State of Omnichannel Fraud Report, with the study indicating that 4.6% of all customers’ digital transactions globally were...
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CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce
- By Alex Gaw May 22, 2023
8x8 Helps Welsh Water Turn on the Tap 8x8, the enterprise communications firm from Campbell, California, says its CPaaS Video Interaction API is being deployed by water services company Welsh Water to improve the public utility’s efficiency...
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CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage
- By Alex Gaw May 15, 2023
SugarCRM to Help Australia’s Barnardos Care for Vulnerable Children SugarCRM has been selected by Barnardos, one of Australia’s largest children’s charities, to help the organization carry out its mission of caring for children at risk of...
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Zendesk Launches Conversational Commerce Capabilities
- By Keith Kirkpatrick May 12, 2023
Zendesk Inc. announced Conversational Commerce capabilities designed to allow brands to connect with shoppers directly from within a message-based conversation. Launched May 10 at the company’s Relate customer event, the new Conversational...
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SMB Customers Expect Fast Resolution and Digital Engagement Across Multiple Channels
- By Keith Kirkpatrick May 12, 2023
The News: Quick resolutions to issues and access to multiple customer communication channels are two of the top expectations for consumers when interacting with small and medium-sized businesses (SMBs) via digital channels, according to a new...
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