LINK Mobility integrated into Emarsys’ (SAP) omnichannel customer engagement platform
- November 23, 2021
OSLO, Norway, Nov. 23, 2021 /PRNewswire/ -- LINK Mobility (LINK) announces integration into Emarsys' omnichannel customer engagement platform as an approved SMS aggregator. Today,...
Read MoreCalix Marketing Cloud and HubSpot Integration Make World Class Omnichannel Marketing Simple for Even the Smallest Broadband Service Provider
- November 9, 2021
SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today launched the integration of HubSpot, a leading CRM and omnichannel marketing platform for growing companies, with Calix Marketing Cloud (Marketing Cloud). The latest of several...
Read MoreYellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience
- November 9, 2021
DUBAI, UAE, Nov. 9, 2021 /PRNewswire/ -- Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, today announced the launch of a new solution - the 'INBOX' - a unified...
Read MoreCX Network Live: Omnichannel CX
August 30-31, 2022 - VirtualDialpad acquires Koopid to offer comprehensive and intelligent omnichannel support through Dialpad Contact Center
- October 19, 2021
SAN FRANCISCO — October 19, 2021 — Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX)....
Read MoreZeta Acquires Technology Platform and Data from Apptness to Strengthen Identity Solution and Omnichannel Marketing Platform
- October 4, 2021
NEW YORK--(BUSINESS WIRE)--Zeta (NYSE ZETA), a cloud-based marketing technology company that empowers enterprises to acquire, grow, and retain customers more efficiently, today announced the acquisition of the technology platform and data from...
Read MoreReinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX
Service providers everywhere are under pressure to transform their customer experiences but tackling this in a post-M&A scenario is even more challenging. When Three Ireland acquired O2 Ireland, they recognized that rebranding on its own was...
Read MoreBlueshift’s SmartHub CDP Unveils Next Evolution of Omnichannel Journeys
- September 28, 2021
SAN FRANCISCO, Sept. 28, 2021 /PRNewswire/ -- Blueshift today announced the next evolution of its AI-Powered SmartHub Customer Data Platform (CDP) by extending its journey orchestration across all customer experience touchpoints including...
Read MoreSKEEPERS Acquires MyFeelBack and Mediatech-CX; Launches the Ultimate Low-Code, Omnichannel Customer Feedback Platform, CX Management
- August 31, 2021
NEW YORK, NY & BOSTON, MA | August 31, 2021 08:59 AM Eastern Daylight Time NEW YORK, NY & BOSTON, MA – August 31, 2021 – The SKEEPERS Group, provider of people-smart SaaS solutions that enable brands to...
Read MoreLeading Multinational Wholesaler Deploys Bright Pattern for Omnichannel Customer Experience
- August 31, 2021
South San Francisco, Calif., August 31, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by a leading multinational wholesaler. The company is not only one of the largest...
Read MoreQuadient Announces Partnership with UiPath to Further Enhance and Automate Omnichannel Customer Communications
- August 18, 2021
Quadient announced today it has partnered with leading enterprise automation software company UiPath. Quadient’s partnership and integration with UiPath helps enterprises digitally transform customer experiences while maintaining...
Read MoreThe Leading Online Travel Agency in Australia and New Zealand Deploys Bright Pattern for Omnichannel Digital CX
- August 17, 2021
South San Francisco, Calif., August 17, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by the leading online travel agency in Australia and New Zealand with business spanning...
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