Iconic American Travel Brand Airstream Deploys Amperity CDP to Drive Increased Brand Loyalty and Deliver Enhanced Customer Service
- August 10, 2021
SEATTLE, Aug. 10, 2021 /PRNewswire/ -- Airstream, Inc. maker of the iconic "silver bullet" fleet of Airstream® travel trailers and best-in-class touring coaches, has tapped Customer Data Platform (CDP) Amperity to unify...
Read MoreAdvisory Services
By dashnetwork August 5, 2021
Topics Covered Contact Center TechnologiesCustomer Data & AnalyticsCustomer Data PlatformsCustomer Insights & FeedbackCustomer Relationship ManagementEmployee ExperiencePersonalization & OptimizationCX Case StudiesCX Insights...
Read MoreTop Fortune 500 Bank Selects BryterCX’s Industry-Leading Journey Management Solution
- August 4, 2021
Denver, CO – August 2, 2021 BryterCX, a tech innovator providing advanced customer journey management solutions, announced today that it has secured one of the largest U.S. banks as a client this month. The bank competitively...
Read MoreTotal Economic Impact Study Finds Kustomer’s CX Platform Produces More than 400% ROI
- August 3, 2021
NEW YORK, Aug. 3, 2021 /PRNewswire/ -- Kustomer, an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester's Total Economic Impact™ (TEI) study showing that organizations...
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CX Investment and M&A Activity in the News
By Alex Gaw August 2, 2021
The Medallia buyout on July 26 by private equity firm Thoma Bravo—discussed in a separate Dash Network article —was not the only big transaction in the CX world in recent weeks. On July 19, Zoom Video Communications announced it was...
Read MoreMoEngage Raises $32.5M for Its Customer Engagement Platform on the Back of Surging Growth Worldwide
- July 30, 2021
SAN FRANCISCO, July 30, 2021 /PRNewswire/ -- MoEngage, the leading Insights-led customer engagement platform, announced a fresh fundraise of $32.5M USD led by Multiples Alternate Asset Management, with participation from...
Read MoreQualtrics Announces Definitive Agreement to Acquire Clarabridge
- July 29, 2021
PROVO, Utah and Reston, Va., July 29, 2021– Qualtrics (NASDAQ: XM), the world’s #1 Experience Management (XM) provider and creator of the XM category, today announced that it has entered into a definitive agreement to acquire Clarabridge, the...
Read MoreDixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide
- July 28, 2021
COPENHAGEN, Denmark, July 28, 2021 /PRNewswire/ -- Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa today announced a Series C funding round totaling $105M. The company is leading...
Read MoreLiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
- July 27, 2021
SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has released the second edition of its LiveVox Work from Home...
Read MoreNavigate a Cookie-Less World With SAS Real-Time CDP Capabilities
- July 26, 2021
Cary, NC (Jul 26, 2021) Rapid digital transformation in 2020 has resulted in a hybrid customer engagement model that is changing how brands shape, manage and deliver superior customer experiences (CX). Throw in the loss of the third-party cookie...
Read MoreDynamic Yield Positioned Highest and Furthest in 2021 Gartner MQ for Personalization Engines
- July 22, 2021
NEW YORK, July 22, 2021 /PRNewswire/ -- Dynamic Yield, the Experience Optimization platform, today announced it has been positioned both highest based on its ability to execute and furthest for completeness of vision in the Leader's...
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Funding Trends in CX
By Sherril Hanson July 20, 2021
As companies rode out the COVID-19 pandemic, funding activity continued in the CX space. The rapid shifts that companies had to make during this time have only proven how important CX technologies will be to businesses as they aim to provide...
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