CX for Streaming Services
By Keith Kirkpatrick July 30, 2021
One group of companies that received a massive boost in usage during the COVID-19 pandemic was over-the-top (OTT) video streaming services, such as Netflix, Prime Video, Hulu, Disney+, and Apple TV+. As people complied with stay-at-home guidelines...
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Omnichannel Approach to Delivering Personalized CX is a Key Factor in CX Market Growth, According to Dash Research Forecast
- By Keith Kirkpatrick July 29, 2021
The goal of providing a good CX is certainly not new; smart organizations have realized that mutually beneficial, long-lasting relationships with their customers usually have a positive impact on the company’s bottom line. While some companies...
Read MoreForsta strengthens the Americas Voice of Customer and Employee with appointment of Industry Veteran Jim Reitz
- July 27, 2021
NEW YORK and LONDON and OSLO, Norway, July 27, 2021 /PRNewswire/ -- Forsta, the world leading Customer Experience and Research Technology company, has appointed Jim Reitz as Head of Sales for the Americas,...
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Funding Trends in CX
By Sherril Hanson July 20, 2021
As companies rode out the COVID-19 pandemic, funding activity continued in the CX space. The rapid shifts that companies had to make during this time have only proven how important CX technologies will be to businesses as they aim to provide...
Read MoreACQUIA ADVANCES COMPOSABLE ENTERPRISE WITH LATEST VERSION OF DIGITAL EXPERIENCE PLATFORM
- July 13, 2021
BOSTON – July 13, 2021 – Digital experience company Acquia today announced major updates to the Acquia Open Digital Experience Platform (DXP). Acquia Open DXP is powered by Drupal Cloud and Marketing Cloud, bringing the...
Read MoreAmperity Closes $100 Million Series D, Valuing the Company at More Than $1 Billion
- July 13, 2021
SEATTLE, July 13, 2021 /PRNewswire/ -- Amperity, the leading customer data platform (CDP) for consumer brands, today announced it has raised $100 million in Series D financing, valuing the company at more than $1...
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Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic
- By Sherril Hanson July 6, 2021
Merger and acquisition (M&A) activity in the CX space has continued at a good clip over the past 2+ years and shows no signs of slowing. Consolidation continues in this market as companies seek to both deepen their current offerings and expand...
Read MoreBloomreach Announces Launch of New Content Module
- June 30, 2021
MOUNTAIN VIEW, CA, June 30, 2021 – Bloomreach, the leader in Commerce Experience™, today announced the launch of its new headless content module, Bloomreach Content. Bloomreach Content is built for commerce, enabling marketers...
Read MoreTealium Introduces Functions, Expanding Customer Data Platform Flexibility without Complexity
- June 30, 2021
SAN DIEGO, June 30, 2021 – Tealium, the trusted leader in real-time customer data orchestration, today announced Tealium Functions, a new, free feature within the Tealium Customer Data Platform. Customers can now connect to custom...
Read MoreDoxim Expands Market Reach, Announces Launch of Omnichannel CCM Solution in the UK
- June 24, 2021
Detroit, MI, 24 June 2021 - Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today officially announced that it will expand the market reach of its...
Read MoreAmperity CDP and Braze Partner to Deliver Unparalleled Customer Data and Engagement Solution
- June 23, 2021
SEATTLE, June 23, 2021 /PRNewswire/ -- Amperity, the leading customer data platform for consumer brands, today announced a partnership with Braze, a comprehensive customer engagement platform, to create a bi-directional integration uniting the...
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