An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company
- August 18, 2021
San Mateo, Calif and LondonAugust 18, 2021 Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today unveiled survey findings that reveal the complexity and contradiction of...
Read MoreCoveo Becomes ServiceNow Built on Now™ Certified
- August 17, 2021
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced that Coveo for ServiceNow has been certified as part of the ServiceNow Built on Now™...
Read MoreSifter.shop Selects InMoment as their Experience Improvement Partner
- August 17, 2021
SALT LAKE CITY (August 17, 2021)—Sifter.shop, the leading search engine for finding food that matches your diet or food restrictions, has partnered with InMoment®, the leading provider of Experience Improvement (XI)™, to enhance its customer...
Read MoreNew Survey from Treasure Data Reveals Consumer Shopping Behaviors Heading Into 2021 Holiday Season
- August 17, 2021
MOUNTAIN VIEW, CALIF. August 17, 2021—Treasure Data,™ the leading enterprise customer data platform (CDP), today unveiled the results of a survey identifying American consumers’ plans, preferences and expectations for the 2021 holiday...
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Driving Better Customer Experiences in the Telecommunications CX Market
By Keith Kirkpatrick August 16, 2021
Dash Research’s new report, CX in the Telecommunications Industry, focuses on the software platforms and applications used to manage seven functional areas of CX, including customer relationship management (CRM), customer data & analytics,...
Read MoreOptimove Recognized as a Leader in Cross-Channel Campaign Management by Independent Research Firm
- August 12, 2021
NEW YORK, Aug. 12, 2021 /PRNewswire/ -- Optimove, the leading global CRM Marketing platform, announced today that it has been recognized as a Leader by Forrester in "The Forrester Wave™: Cross-Channel Campaign Management (Independent...
Read MoreGlisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success
- August 12, 2021
SAN FRANCISCO, Calif. – August 12, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and...
Read MoreZoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises
- August 10, 2021
Austin, Texas - August 10, 2021 — Today Zoho Corporation, a leading global technology company, announced Canvas for Zoho CRM, a one-of-a-kind design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces...
Read MoreIconic American Travel Brand Airstream Deploys Amperity CDP to Drive Increased Brand Loyalty and Deliver Enhanced Customer Service
- August 10, 2021
SEATTLE, Aug. 10, 2021 /PRNewswire/ -- Airstream, Inc. maker of the iconic "silver bullet" fleet of Airstream® travel trailers and best-in-class touring coaches, has tapped Customer Data Platform (CDP) Amperity to unify...
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IPO Activity on the Rise in the CX Market
By Sherril Hanson August 6, 2021
Dash Research recently profiled 150 representative companies in the CX space, focusing on companies that provide technologies for customer data & analytics, personalization & optimization, customer insights and feedback, customer...
Read MoreAdvisory Services
By dashnetwork August 5, 2021
Topics Covered Contact Center TechnologiesCustomer Data & AnalyticsCustomer Data PlatformsCustomer Insights & FeedbackCustomer Relationship ManagementEmployee ExperiencePersonalization & OptimizationCX Case StudiesCX Insights...
Read MorePizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience
- August 3, 2021
NEW YORK--(BUSINESS WIRE)--Contentsquare, the leader in digital experience analytics, has partnered with global restaurant chain Pizza Hut, to help the brand optimize customer experiences across its digital channels. The Digital Ventures team at...
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