Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies
By Keith Kirkpatrick May 9, 2023
Contact Center-as-a-service (CCaaS) vendor Five9 announced the renaming of its core platform to the Five9 Intelligent CX Platform (ICXP), from Virtual Cloud Contact Center (VCC) or Five9 Intelligent Cloud Contact Center (ICC). According to the...
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Avaya Showcases One Cloud CCaaS as Composable Solution
By Alex Gaw June 24, 2022
Avaya, the North Carolina-based multinational technology provider of cloud communications and workplace collaboration programs, is promoting its One Cloud CCaaS offering as a composable contact center solution that delivers a complete and...
Read MoreAvaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience
- January 25, 2022
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance customer experience and simplify communications and collaboration, today announced it has been rated an ‘Exemplary Vendor’ and a Value Index...
Read MoreEdify Showcases Cloud-Native CCaaS solution, Huddle CX, With New Machine Learning-Powered Real-Time Live Transcription and Translation in 100+ Languages at CCW Vegas
- December 14, 2021
SANTA MONICA, CALIF. (PRWEB) DECEMBER 14, 2021 Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced it will be exhibiting at Booth 200 at CCW 2021 in Las...
Read MoreYtel Launches Ytel UCaaS, a cloud phone system; delivering the first truly unified communications experience across UCaaS, CCaaS, and CPaaS
- November 16, 2021
LAKE FOREST, CALIF. (PRWEB) NOVEMBER 16, 2021 Ytel, a leading cloud communications platform provider, today announced the launch of the first-ever Communications Triangle, including a business phone system with video collaboration...
Read MoreFusion Connect Enhances CCaaS Offering to Help Businesses Deliver a Superior Customer Experience
- September 14, 2021
ATLANTA, GA, September 14, 2021 – Fusion Connect, a leading provider of collaboration and secure networking solutions for the connected enterprise and hybrid workforce, announced today the strengthening of its Contact Center as a Service...
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Providing Customer Experience on the Go Via Mobile Applications
- By Keith Kirkpatrick June 23, 2023
The News: UJET announced the release of its Agent Mobile App, making it the latest CCaaS vendor to create a tool to let customer service or sales agents interact with and respond to customers while not sitting in an office or in front of a...
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UJET: Leveraging Stability and Data-Handling Policy to Drive Customer Growth
- By Keith Kirkpatrick June 21, 2023
The News: The Contact Center as-a-service (CCaaS) market is dominated by stalwarts such as Genesys, 8X8, Avaya, Salesforce, Zendesk, and Five9, among others. UJET has amassed an impressive list of logos across retail, fintech, healthcare, and...
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Announcements from Verint Engage 2023
By Sherril Hanson June 21, 2023
Engage 2023, Verint’s event focused on The Art of Innovation, was the platform for several new product introductions. Openness, AI, and Automation were top themes. “It’s not about technology, but transforming technology into business...
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Five9 Accelerating Its Push Into the Enterprise Market
- By Keith Kirkpatrick May 30, 2023
The News: Five9 underscored its strong financial results posted during its Q1 2023 earnings period during an analyst briefing on May 25. The CCaaS vendor reported $218.4 million in revenue for the first quarter, a 20% increase above the $182.8...
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Cisco Focuses on Speedy Implementation and Complexity Reduction to Win Customers
- By Keith Kirkpatrick May 8, 2023
In today's world, it is easy to get caught up in the excitement of new CX technologies and features. Many CCaaS vendors are quick to highlight the number of new features or capabilities implemented in their latest product releases, or spotlight the...
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New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured
- By Alex Gaw April 6, 2023
Braze to Acquire North Star, Exclusive Reseller in Australia and New Zealand Braze, the New York City-based provider of a customer engagement platform used by enterprises for multichannel marketing, has entered into a definitive agreement to...
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