Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time
- August 19, 2021
Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP’s...
Read MoreEdify Announces General Availability of Edify Huddle CX v4.0
- August 18, 2021
August 18, 2021—Santa Monica, CA—Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced today the general availability of version 4.0 of its cloud-native...
Read MoreThe Leading Online Travel Agency in Australia and New Zealand Deploys Bright Pattern for Omnichannel Digital CX
- August 17, 2021
South San Francisco, Calif., August 17, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by the leading online travel agency in Australia and New Zealand with business spanning...
Read MoreGenesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service
- August 12, 2021
SAN FRANCISCO, Aug. 12, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2021 Contact Center as a Service (CCaaS) Magic Quadrant1, for its...
Read MoreTalkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
- August 12, 2021
$230 million raised in recent funding pushes valuation beyond $10 billion, placing Talkdesk among the most highly valued private companies in the SaaS or enterprise software space. In total, Talkdesk has now raised $498 million.Addition of...
Read MoreContent Guru named in 2021 Gartner® Magic Quadrant for Contact Center as a Service
- August 12, 2021
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)1, which recognizes various global providers of Cloud Contact Center Technology. Gartner, Inc. delivers...
Read MoreAnexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks
- August 12, 2021
Philadelphia, PA – August 12, 2021 – Anexinet Corporation, a leading provider of digital business solutions, and a Mill Point Capital LLC portfolio company, today announced it has entered into a definitive agreement to acquire Light...
Read MoreLivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions
- August 10, 2021
NEW YORK, Aug. 10, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the launch of Conversational Marketplaces, a seamless way for B2B and B2C marketplace operators to fully integrate...
Read MoreNICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year
- August 10, 2021
HOBOKEN, N.J., August 10, 2021 – NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE CXone as a Leader in the just-released 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. CXone placed...
Read MoreAvaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform
- August 9, 2021
Raleigh-Durham, NC – August 9, 2021 – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has acquired CTIntegrations, a specialized contact center software...
Read MoreFive9 is now part of the Gartner Peer Insights Customer First Program for Contact Center as a Service
- August 4, 2021
SAN RAMON, Calif. - Aug. 4, 2021 - Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has joined the Gartner Peer Insights Customer First Program for Contact Center as a...
Read MoreSodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX
- August 3, 2021
South San Francisco, Calif., August 3, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by Sodexo, a global food and facilities management service provider, to redesign its customer...
Read MoreCategories
News
Events
Research
Tags
News
- Artificial Intelligence
- Asia Pacific
- Automotive
- B2B
- Blockchain
- Branding
- Case Studies
- Cloud
- Communities
- Conferencing
- Contact Center
- Content Management
- COVID-19
- Customer Data & Analytics
- Customer Data Platforms
- Customer Engagement
- Customer Insights & Feedback
- Customer Journey Mapping
- Customer Relationship Management
- Customer Success
- Customer Wins
- CX Certification
- CX Innovators
- CX Management
- CX Strategy
- Cybersecurity
- Digital Transformation
- E-Commerce
- Earnings Reports
- Economy
- Education
- EMEA
- Empathy Mapping
- Employee Experience
- Executive Appointments
- Expansion
- Experience Design
- Experience Management
- Financial Services
- Food & Beverage
- Government
- Healthcare
- Insurance
- Investment
- IPO
- Latin America
- Logistics
- Manufacturing
- Market Forecasts
- Media & Entertainment
- Mergers & Acquisitions
- Metrics
- Middle East
- Mobile Apps
- Nonprofit
- Omnichannel
- Partnerships
- Personalization & Optimization
- Pricing
- Product Launches
- Public Policy
- Real Estate
- Regulation
- Research Reports
- Retail
- Social Media
- Sports
- Supply Chain
- Surveys
- Sustainability
- Telecommunications
- Transportation
- Travel & Hospitality
- Utilities
- Webinar
- White Paper
Research
Latest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read More