CX Investment and M&A Activity in the News
By Alex Gaw August 2, 2021
The Medallia buyout on July 26 by private equity firm Thoma Bravo—discussed in a separate Dash Network article —was not the only big transaction in the CX world in recent weeks. On July 19, Zoom Video Communications announced it was...
Read MoreContent Guru Becomes Official Google Cloud Contact Center AI Partner
- July 28, 2021
Leading cloud communication technology provider, Content Guru, has announced that it has become a Google Cloud Contact Center Artificial Intelligence (CCAI) partner, in order to help strengthen, improve and accelerate its customer engagement...
Read MoreLiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
- July 27, 2021
SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has released the second edition of its LiveVox Work from Home...
Read MoreZoom to Acquire Five9
- July 18, 2021
SAN JOSE, Calif. and SAN RAMON, Calif., July 18, 2021 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (NASDAQ: ZM) today announced it has entered into a definitive agreement to acquire Five9, Inc. (NASDAQ: FIVN), a leading provider of the...
Read MoreIntroducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience
- July 15, 2021
SCOTTSDALE, ARIZONA | JULY 15, 2021 Nextiva (www.nextiva.com), the cloud communications company, announced today’s launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering. Integrated with Nextiva Phone...
Read MoreTalkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience
- June 15, 2021
SAN FRANCISCO–June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first...
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