Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely
By Alex Gaw October 27, 2021
Restaurant software as a service (SaaS) platform provider Olo is set to acquire customer intelligence and engagement company Wisely, which is hoping to enable brands to personalize the guest experience during restaurant dining and maximize the...
Read MoreQualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale
- October 6, 2021
PROVO, UT and SEATTLE, Oct. 6, 2021––Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, today announced Experience ID, a single, unified view of everything customers and employees have shared with a...
Read MoreIntroducing Amperity 4.0: Accelerating Use of First-Party Customer Data to Enable Personalization at Scale
- September 28, 2021
SEATTLE, Sept. 28, 2021 /PRNewswire/ -- Amperity, the leading customer data platform (CDP) for enterprise consumer brands, today announced the launch of the fourth generation of its platform that includes new features and capabilities to...
Read MoreOptimove Raises $75 Million to Help Brands Deliver AI-Mapped Customer Journeys and Personalization at Scale
- September 27, 2021
TEL AVIV, Israel & NEW YORK & LONDON--(BUSINESS WIRE)--Optimove, a leader in CRM marketing, today announced a $75 million investment led by global growth investor Summit Partners. The financing will support continued investment in...
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The Power of Personalization in CX
By Keith Kirkpatrick September 17, 2021
From a commercial perspective, personalization was once limited to marketing or sales activities, often tied to specific actions, such as a previous purchase or a direct-mail offer. However, personalization across the entire customer journey has...
Read MoreDynamic Yield Celebrates Stella & Dot, StriVectin, LUISAVIAROMA, and Others in Inaugural 2021 Personalization Awards
- September 9, 2021
[New York, September 09, 2021] Dynamic Yield, the Experience Optimization platform, today announced the winners of its inaugural “2021 Personalization Awards,” celebrating the achievements of leading brands and partners in the...
Read MoreDespite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale
- September 1, 2021
SAN FRANCISCO – Sept. 1, 2021 – Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today released its new research report, “Powering Retail Growth: The Next Generation of Contact...
Read MoreDynamic Yield Delivers Seamless Personalization for Single Page Applications
- July 27, 2021
[New York, July 27, 2021] Dynamic Yield, the Experience Optimization platform, today announced that brands can now seamlessly implement Dynamic Yield on any single page application framework, including React, Vue.js, Angular, and...
Read MoreDynamic Yield Positioned Highest and Furthest in 2021 Gartner MQ for Personalization Engines
- July 22, 2021
NEW YORK, July 22, 2021 /PRNewswire/ -- Dynamic Yield, the Experience Optimization platform, today announced it has been positioned both highest based on its ability to execute and furthest for completeness of vision in the Leader's...
Read MoreMobile Marketing Powerhouse Brings Real-Time Campaign Personalization to Shopify Users For The First Time
- July 14, 2021
MOUNTAIN VIEW, Calif., July 14, 2021 /PRNewswire/ — CleverTap, the leading AI-powered customer lifecycle and user retention platform, announced today its integration with Shopify, a leading global commerce company that empowers...
Read MoreKibo Delivers Fully Integrated Personalization Strategy With Personalized Search
- June 28, 2021
Kibo, the leader in unified commerce, announced that Personalized Search is now available. Kibo Personalized Search is the latest personalization feature to further bring Monetate and Certona capabilities into the Kibo platform,...
Read MoreMoEngage Research Reveals Global Consumers Want More Personalization from Brands
- June 17, 2021
SAN FRANCISCO, June 17, 2021 /PRNewswire/ - MoEngage, the insights-led customer engagement platform, today revealed the results of a global survey focused on consumers' expectations of how brands should use data to improve the...
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