Medallia helps Schneider Electric to Delight Customers with Outstanding Digital Experiences
- July 8, 2021
SAN FRANCISCO, Calif. – July 8, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, today...
Read MoreNICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach
- July 7, 2021
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE), today announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. CXone SmartReach is a comprehensive artificial intelligence...
Read MoreDentsu Group strengthens Merkle’s experience and commerce capabilities with LiveArea acquisition
- July 6, 2021
July 6, 2021Columbia, MD Dentsu Group Inc. announced today that it has entered an agreement to acquire LiveArea, a global customer experience and commerce agency, subject to customary closing conditions. LiveArea is a division of PFSweb Inc...
Read MoreTalkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
- July 1, 2021
SAN FRANCISCO–July 1, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect...
Read MoreBloomreach Announces Launch of New Content Module
- June 30, 2021
MOUNTAIN VIEW, CA, June 30, 2021 – Bloomreach, the leader in Commerce Experience™, today announced the launch of its new headless content module, Bloomreach Content. Bloomreach Content is built for commerce, enabling marketers...
Read MoreAlgolia Announces Availability of Artificial Intelligence-Based Recommendation API, Algolia Recommend
- June 30, 2021
SAN FRANCISCO, June 30, 2021 (GLOBE NEWSWIRE) -- Algolia, the leading API Platform for Dynamic Experiences, today announced the general availability of Algolia Recommend, a high-performing, Artificial Intelligence (AI)-optimized API that...
Read MoreMedallia Taps Oracle as a Preferred Cloud Infrastructure Provider to Power Medallia Experience Cloud
- June 30, 2021
Oracle today announced that Medallia, Inc., a global leader in customer and employee experience, has selected Oracle as a preferred cloud infrastructure provider to power its Medallia Experience Cloud SaaS platform, as part of its multi-cloud...
Read MoreClarabridge Debuts Clara the World’s First Intelligent Search Assistant for Instant CX Insights
- June 30, 2021
RESTON, VA—(PR NEWSWIRE, June 30, 2021)—Clarabridge, a global leader in Customer Experience Management (CEM) for the world’s top brands, announced today its latest innovation, ClaraTM— the world’s first intelligent search assistant...
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The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services
By Keith Kirkpatrick June 29, 2021
The COVID-19 pandemic served as a both a catalyst and an accelerant for multimodal retail experiences, perhaps best exemplified by the “BO” acronyms: BOPIS (buy online, pickup in-store), BOSFS (buy online, ship from store), and BORIS (buy...
Read MoreKibo Delivers Fully Integrated Personalization Strategy With Personalized Search
- June 28, 2021
Kibo, the leader in unified commerce, announced that Personalized Search is now available. Kibo Personalized Search is the latest personalization feature to further bring Monetate and Certona capabilities into the Kibo platform,...
Read MoreVonage Contact Center for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange
- June 28, 2021
HOLMDEL, N.J., June 28, 2021 /PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has launched Vonage Contact Center (VCC) for Service...
Read MoreSHRM Partners with Qualtrics to Help Members Elevate Employee Experience
- June 28, 2021
2021-06-28 PROVO, UT and SEATTLE, June 28, 2021– Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, and the Society for Human Resource Management (SHRM), the world’s leading HR...
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