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CX acquisitions and funding news

STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News

Investor Consortium Completes Acquisition of Momentive Global An investor consortium led by Symphony Technology Group (STG) has completed the acquisition of Momentive Global, the maker of the survey platform SurveyMonkey, in an all-cash...

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CX acquisitions and funding news

CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer

Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed...

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CX acquisitions and funding news

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada...

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CX acquisitions and funding news

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

Empyrean Acquires Enspire, and Launches New Integrated Solution Empyrean, the human resource technology and services company, has acquired communication and engagement platform Enspire. Based in Houston, Texas, Empyrean is best known for...

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CX mergers and acquisitions

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

CX mergers & acquisition news from Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna shows the importance of combining capabilities.

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CX acquisitions and funding news

M&A: Airtel Buys Lemnisk Stake, Nosto Bags Findologic, GetResponse Closes Recostream Deal

Airtel Acquires Lemnisk Stake in Plan to Build Largest CDP Bharti Airtel, a major telecommunications services provider from India, has acquired a strategic stake in fellow Indian company Lemnisk, a marketing automation firm, for a planned...

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CX mergers acquisitions and funding

Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News

Sitel and Majorel Discontinue Merger Talks The Sitel Group and Majorel have formally ended discussions on a proposed merger, the two companies announced on their respective websites. Despite what both companies described as due diligence being...

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Customer experience acquisitions and funding news

M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia

Ping Identity to Be Acquired by Thoma Bravo for $2.8 Billion Ping Identity, the Denver, Colorado-based provider of intelligent identity solutions for the enterprise, has entered into a definitive agreement to be acquired by prominent private...

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Customer experience mergers acquisitions and investments

New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.

Forsta and Rio SEO Combine to Provide Solutions Spanning the Customer Journey Forsta, the New York City-based provider of insight analytics to enterprise customers and market research professionals, is combining capabilities with Rio SEO,...

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Customer experience acquisitions and funding

M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment

Two transactions in this roundup can lay claim to significant funding. Prepaid Technologies acquired Workstride on the heels of receiving $96 million in funding, and Invoca raised $83 million in an equity financing round. Also of interest is...

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Customer experience mergers, acquisitions, and funding

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Two large mergers and acquisitions are profiled in this roundup. In the first, US-based Sitel Group is moving to merge with Majorel, located in tiny but affluent Luxembourg in Western Europe. When completed, the merger will result in a colossus...

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M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta

Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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